TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281641 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from 2020 Edition took a step back TurboTax 2020 got the job done but there were several annoying program errors this year - i.e...requesting a line be filled for deferring SE tax when I didn't elect to defer, asking for employer state ID when it was not provided on W2. What is even more troubling is that I passed the federal review the first time and new/different errors were found on the second pass. That does NOT build confidence that the program is accurate. Also, I wanted to modify my estimated taxes for 2021 but during the interview, the screen for business revenue and expense was missing a box for one of those items. After the interview TT informed me that I didn't need to pay estimated taxes. I KNEW THAT WAS NOT CORRECT! And had to find ways to manually adjust the forms. Again, this does not inspire confidence in the product. There are also some unanswered tax questions that would be worth the pithy page titles within the program - these would be explanations why the state sales tax deduction decreased when income, zip code, family size, etc all pointed to a larger deduction. It would also be worth a mention to users that their self-employment tax is going up every year regardless of whether their income increases or the rates change...because the IRS automatically increases the SS max income threshold every year.
Date published: 2021-04-14
Rated 4 out of 5 by from turbo tax great easy to use very useful information, will probable use again
Date published: 2021-04-14
Rated 5 out of 5 by from MY 2nd Turbo Tax filing User friendly, many checks and balance opportunities, chat help is readily available.
Date published: 2021-04-14
Rated 3 out of 5 by from it could be better it was fine. could be better. i dont want to be required to post a review.
Date published: 2021-04-14
Rated 5 out of 5 by from Great! IT WAS GOOD TOOK ABOUT AN HOUR. WENT FAST! WILL USE AGAIN
Date published: 2021-04-14
Rated 4 out of 5 by from Good one! I tried this year too!! Some features of TurboTax experts interaction should be made available with the basic fee pay... Nonetheless, all in all it is good
Date published: 2021-04-14
Rated 3 out of 5 by from Problems with 2020 Program Program worked well as it has in the past 10+ years! UNTIL it came to the Estimating Taxes for next year. No matter how I entered data in the questionnaire, the tax calculation was unreasonable and way off base! I would have called Turbo Tax except that it is one day before April 14 and I knew it would be difficult to make contact.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax was awesome! TurboTax was so easy to use. Easy to understand and follow instructions.
Date published: 2021-04-14
Rated 5 out of 5 by from TURBOTAX GREAT TURBO TAX WAS GREAT TO USE HAVE USED BEFORE WILL PROBABLY USE AGAIN NEXT YEAR.
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome Awesome way to do taxes easily for free with an uncomplicated return
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3392
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from 2020 Edition took a step back TurboTax 2020 got the job done but there were several annoying program errors this year - i.e...requesting a line be filled for deferring SE tax when I didn't elect to defer, asking for employer state ID when it was not provided on W2. What is even more troubling is that I passed the federal review the first time and new/different errors were found on the second pass. That does NOT build confidence that the program is accurate. Also, I wanted to modify my estimated taxes for 2021 but during the interview, the screen for business revenue and expense was missing a box for one of those items. After the interview TT informed me that I didn't need to pay estimated taxes. I KNEW THAT WAS NOT CORRECT! And had to find ways to manually adjust the forms. Again, this does not inspire confidence in the product. There are also some unanswered tax questions that would be worth the pithy page titles within the program - these would be explanations why the state sales tax deduction decreased when income, zip code, family size, etc all pointed to a larger deduction. It would also be worth a mention to users that their self-employment tax is going up every year regardless of whether their income increases or the rates change...because the IRS automatically increases the SS max income threshold every year.
Date published: 2021-04-14
Rated 4 out of 5 by from turbo tax great easy to use very useful information, will probable use again
Date published: 2021-04-14
Rated 5 out of 5 by from MY 2nd Turbo Tax filing User friendly, many checks and balance opportunities, chat help is readily available.
Date published: 2021-04-14
Rated 3 out of 5 by from it could be better it was fine. could be better. i dont want to be required to post a review.
Date published: 2021-04-14
Rated 5 out of 5 by from Great! IT WAS GOOD TOOK ABOUT AN HOUR. WENT FAST! WILL USE AGAIN
Date published: 2021-04-14
Rated 4 out of 5 by from Good one! I tried this year too!! Some features of TurboTax experts interaction should be made available with the basic fee pay... Nonetheless, all in all it is good
Date published: 2021-04-14
Rated 3 out of 5 by from Problems with 2020 Program Program worked well as it has in the past 10+ years! UNTIL it came to the Estimating Taxes for next year. No matter how I entered data in the questionnaire, the tax calculation was unreasonable and way off base! I would have called Turbo Tax except that it is one day before April 14 and I knew it would be difficult to make contact.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax was awesome! TurboTax was so easy to use. Easy to understand and follow instructions.
Date published: 2021-04-14
Rated 5 out of 5 by from TURBOTAX GREAT TURBO TAX WAS GREAT TO USE HAVE USED BEFORE WILL PROBABLY USE AGAIN NEXT YEAR.
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome Awesome way to do taxes easily for free with an uncomplicated return
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3392