TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from extra charges extra charges - self employment form and percentage rate for paying with credit card
Date published: 2021-06-15
Rated 5 out of 5 by from Loved Turbo Tax!!! Amazing! Everything about filing my taxes was so easy! Self explanatory! I felt safe and trusting...Thank you!
Date published: 2021-06-15
Rated 4 out of 5 by from Great, but there are holes in your system I had the unique experience of benefitting from filing MFS in a community property state due to the CARES act. I had to go through half a dozen help calls and chats. Both TT Online and desktop have worksheets and actual form 8958 but the instructions on how to use that data in TT was very lacking. If the information I got from several of your experts is correct, it should have been beyond easy for TT to do the calculation for me and populate automatically, but it did not, and there were no instructions on how to do it manually. This should be a very easy fix in future releases of the product.
Date published: 2021-06-15
Rated 5 out of 5 by from Tina was superb! Tina was very knowledgeable and made me feel confident in
Date published: 2021-06-15
Rated 5 out of 5 by from Been a faithful users since probably 1985 Have been through many huge financial swings from millionaire to losing pretty much everything in the financial crisis of the DotCom bust and through it all I've always done my own taxes using TurboTax. Several times I went to see professional Tax Consultants and CPA's just because I wanted to make sure I was correct. Each time they reviewed them and told me they couldn't have done any better for me.
Date published: 2021-06-15
Rated 5 out of 5 by from TurboTax user for 15+ years Been using TTx for over 15 years now and don't know how I could live without it. It reduces my tax preparation time by at least 10X and I can always count on having great customer backup/support if/when I need it..
Date published: 2021-06-15
Rated 5 out of 5 by from Was awesome and got things done fast It was awesome my tax rep was super nice and helped me out a ton
Date published: 2021-06-15
Rated 5 out of 5 by from It was good Karen was super helpful. I will say though that i signed up for the $130 service and they charged me the $270 service, im not sure why. But Karen was great.
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax is Awesome This was the most user friendly version yet. Thank you
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax Review My experience with Turbo Tax this year was incredible. Due to COVID-19 I had to file differently than in previous years. I took advantage of the 'Live Help' option and was extremely satisfied with the results. The expert walked through my taxes with me to explain every step of the way. He was patient, experienced and efficient. This is a great tool and I am so please that it is offered. My tax expert also provided advise along the way. I will continue to be a Turbo Tax customer.
Date published: 2021-06-15
All TurboTax® Offerings Reviews - Page 340
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from extra charges extra charges - self employment form and percentage rate for paying with credit card
Date published: 2021-06-15
Rated 5 out of 5 by from Loved Turbo Tax!!! Amazing! Everything about filing my taxes was so easy! Self explanatory! I felt safe and trusting...Thank you!
Date published: 2021-06-15
Rated 4 out of 5 by from Great, but there are holes in your system I had the unique experience of benefitting from filing MFS in a community property state due to the CARES act. I had to go through half a dozen help calls and chats. Both TT Online and desktop have worksheets and actual form 8958 but the instructions on how to use that data in TT was very lacking. If the information I got from several of your experts is correct, it should have been beyond easy for TT to do the calculation for me and populate automatically, but it did not, and there were no instructions on how to do it manually. This should be a very easy fix in future releases of the product.
Date published: 2021-06-15
Rated 5 out of 5 by from Tina was superb! Tina was very knowledgeable and made me feel confident in
Date published: 2021-06-15
Rated 5 out of 5 by from Been a faithful users since probably 1985 Have been through many huge financial swings from millionaire to losing pretty much everything in the financial crisis of the DotCom bust and through it all I've always done my own taxes using TurboTax. Several times I went to see professional Tax Consultants and CPA's just because I wanted to make sure I was correct. Each time they reviewed them and told me they couldn't have done any better for me.
Date published: 2021-06-15
Rated 5 out of 5 by from TurboTax user for 15+ years Been using TTx for over 15 years now and don't know how I could live without it. It reduces my tax preparation time by at least 10X and I can always count on having great customer backup/support if/when I need it..
Date published: 2021-06-15
Rated 5 out of 5 by from Was awesome and got things done fast It was awesome my tax rep was super nice and helped me out a ton
Date published: 2021-06-15
Rated 5 out of 5 by from It was good Karen was super helpful. I will say though that i signed up for the $130 service and they charged me the $270 service, im not sure why. But Karen was great.
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax is Awesome This was the most user friendly version yet. Thank you
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax Review My experience with Turbo Tax this year was incredible. Due to COVID-19 I had to file differently than in previous years. I took advantage of the 'Live Help' option and was extremely satisfied with the results. The expert walked through my taxes with me to explain every step of the way. He was patient, experienced and efficient. This is a great tool and I am so please that it is offered. My tax expert also provided advise along the way. I will continue to be a Turbo Tax customer.
Date published: 2021-06-15
All TurboTax® Offerings Reviews - Page 340