TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Foreign Income Easy walk through foreign income considerations and addressed foreign currency conversion.
Date published: 2023-04-11
Rated 1 out of 5 by from Why am I being charged $118 So glad I get charged $118 for something a robot is doing and not a physical person
Date published: 2023-04-11
Rated 5 out of 5 by from Love Turbo Tax Easy to use, self explanatory. All areas are guided and covered.
Date published: 2023-04-11
Rated 4 out of 5 by from Overall excellent, growing issues Overall usability and functionality was excellent. However, there seem to be a growing number of areas that were not either tested thoroughly, or implemented properly. Ex: when importing from JP Morgan Chase, one would expect TurboTax to work. Instead it repeatedly crashed. Other situations where entry boxes were hidden from view; and a few other cases where the explanation didn't match the functionality of TT. Mostly minor, but this trend has a potential for some serious issues in the years to come.
Date published: 2023-04-11
Rated 3 out of 5 by from Turbo Tax leaves a lot to be desired Last year I paid for live tax advice because I had a one time situation which was a PTP. The advice that I received from Turbo Tax was so bad that I ended up using a CPA to prepare my return. So I paid both Turbo Tax and the CPA. Turbo Tax could not even answer questions on how their own software works. This year I had a problem with the soft ware again and the rep told me there was a bug in the system.
Date published: 2023-04-11
Rated 4 out of 5 by from turbo tax is getting easier every year great service. importing files from coinbase and robinhood has gotten a lot smoother
Date published: 2023-04-11
Rated 5 out of 5 by from Great And Easy Very easy to navigate and really walked me through my small business deductions..
Date published: 2023-04-11
Rated 1 out of 5 by from Won't be back I have used turbotax for many years,. But this will be my last. One. They have added way too many click ads that you have to go through for their advanced services. You can't just say no I don't want them once,. You have to do it multiple times. Secondly last year I clicked A discount link through my work to get $20 off on my tax returns and at the end of the taxes I did not get the money off,. I contacted customer service and was told because I had already started my text return before. I used the link that I could not get the discount. OK no problem. But this year I made sure that when I got the email from work. I clicked the link prior to starting my taxes. . Upon completion of my Texas I went to pay and they still did not give me my $20 off.My taxes cost me a $119 a year to file, every year , they were supposed to give me was 20 dollars off , i wasted 45 minutes on the phone with customer service. They told me that they just don't know and they can't give me the discount. so turbotax has lost a very long time customer who pays lots of money every year and they did it all because of twenty bucks
Date published: 2023-04-11
Rated 1 out of 5 by from Turbotax sucks I cant even view the return i created because the window doesn't ever load the return. This program sucks. It also doesn't correctly tabulate everything. I had a combined 1099DIV and 1099B, and I had to manually enter it otherwise I'd have lost some money.
Date published: 2023-04-11
Rated 5 out of 5 by from Very helpful!!! The way to go! TurboTax made my tax experience easy to work on!
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3390
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Foreign Income Easy walk through foreign income considerations and addressed foreign currency conversion.
Date published: 2023-04-11
Rated 1 out of 5 by from Why am I being charged $118 So glad I get charged $118 for something a robot is doing and not a physical person
Date published: 2023-04-11
Rated 5 out of 5 by from Love Turbo Tax Easy to use, self explanatory. All areas are guided and covered.
Date published: 2023-04-11
Rated 4 out of 5 by from Overall excellent, growing issues Overall usability and functionality was excellent. However, there seem to be a growing number of areas that were not either tested thoroughly, or implemented properly. Ex: when importing from JP Morgan Chase, one would expect TurboTax to work. Instead it repeatedly crashed. Other situations where entry boxes were hidden from view; and a few other cases where the explanation didn't match the functionality of TT. Mostly minor, but this trend has a potential for some serious issues in the years to come.
Date published: 2023-04-11
Rated 3 out of 5 by from Turbo Tax leaves a lot to be desired Last year I paid for live tax advice because I had a one time situation which was a PTP. The advice that I received from Turbo Tax was so bad that I ended up using a CPA to prepare my return. So I paid both Turbo Tax and the CPA. Turbo Tax could not even answer questions on how their own software works. This year I had a problem with the soft ware again and the rep told me there was a bug in the system.
Date published: 2023-04-11
Rated 4 out of 5 by from turbo tax is getting easier every year great service. importing files from coinbase and robinhood has gotten a lot smoother
Date published: 2023-04-11
Rated 5 out of 5 by from Great And Easy Very easy to navigate and really walked me through my small business deductions..
Date published: 2023-04-11
Rated 1 out of 5 by from Won't be back I have used turbotax for many years,. But this will be my last. One. They have added way too many click ads that you have to go through for their advanced services. You can't just say no I don't want them once,. You have to do it multiple times. Secondly last year I clicked A discount link through my work to get $20 off on my tax returns and at the end of the taxes I did not get the money off,. I contacted customer service and was told because I had already started my text return before. I used the link that I could not get the discount. OK no problem. But this year I made sure that when I got the email from work. I clicked the link prior to starting my taxes. . Upon completion of my Texas I went to pay and they still did not give me my $20 off.My taxes cost me a $119 a year to file, every year , they were supposed to give me was 20 dollars off , i wasted 45 minutes on the phone with customer service. They told me that they just don't know and they can't give me the discount. so turbotax has lost a very long time customer who pays lots of money every year and they did it all because of twenty bucks
Date published: 2023-04-11
Rated 1 out of 5 by from Turbotax sucks I cant even view the return i created because the window doesn't ever load the return. This program sucks. It also doesn't correctly tabulate everything. I had a combined 1099DIV and 1099B, and I had to manually enter it otherwise I'd have lost some money.
Date published: 2023-04-11
Rated 5 out of 5 by from Very helpful!!! The way to go! TurboTax made my tax experience easy to work on!
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3390