TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Price went up/Ease declined Ive not had as much trouble filing with TurboTax in any prior years. Lots of unclear items & site crashed. I'm not sure what happened but it's not good.
Date published: 2022-03-30
Rated 5 out of 5 by from Best Service Ever! I used the Free Filing opportunity just now & had interface with Zulaikha & Pauline when I had questions. They were both quite nice, kind and helpful. In addition, James, a Turbo Tax CPA helped me greatly with my review & questions that I had. He returned my request for help fast, he was courteous, upbeat, & exceptionally knowledgeable. I am so thankful for this service & the wonderful people you have delivering help. A Big Thank you to my assistants today!
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo is SO EASY OMG so Easy and the Helpers..THANK YOU JANE...You helped me not HATE DOING TAXES
Date published: 2022-03-30
Rated 4 out of 5 by from Download version is Languishing I've been using Turbo Tax for more than 25 years and almost definitely will continue. Number one complaint: Why is it so difficult to find the downloadable version? Intuit does a really good job of hiding that option. Some things can be tightened up and made less confusing. Getting the feeling that the download version is being neglected in favor of the online version. Guidance on tax implications of selling a 2 family rental property is lacking which will force me to use a paid tax professional.
Date published: 2022-03-30
Rated 2 out of 5 by from Not as good as prior years I always do both mine and my mothers taxes. Neither of us have young children. Going through both of our processes, at the final check for errors, a goofy thing came up about child tax credits or some silly thing that neither of us has in our filing. It was terrible to get past it. PLUS, my Mother never efile's for state because it costs money. I remember past years having an option to print and send in through US Mail as opposed to efiling. No such option this time. It was terrible to struggle through. I don't think I'll use TurboTax going forward. I'm very disappointed.
Date published: 2022-03-30
Rated 5 out of 5 by from TURBO TAX IS AWESOME TURBO TAX IS AWESOME IT WAS VERY EASY AND HELPFUL HIGHLY RECOMMEND
Date published: 2022-03-30
Rated 5 out of 5 by from Time Saver! Turbo Tax Live Deluxe is easy to navigate. Helpful tips and videos add clarity. Did not use the live chat feature, but it provided a level of comfort, knowing help is only a few clicks away. Loved the expert review.
Date published: 2022-03-30
Rated 5 out of 5 by from Continue to be impressed by your product! I have been using TurboTax for years and have always found it to be a reliable, easy to use product!
Date published: 2022-03-30
Rated 2 out of 5 by from Needs Improvement The charity section 12a & 12b needs to be improved since there is a reported glitch in the system, and TurboTax keeps cycling back to that issue either in the Final Review process or when attempting to file/transmit the return.
Date published: 2022-03-30
Rated 5 out of 5 by from Great Tax Program I have used Turbo Tax for over 40 years, and it has been great. Highly recommend the program as a way to do your own taxes. Especially with the step through of entering information.
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3384
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Price went up/Ease declined Ive not had as much trouble filing with TurboTax in any prior years. Lots of unclear items & site crashed. I'm not sure what happened but it's not good.
Date published: 2022-03-30
Rated 5 out of 5 by from Best Service Ever! I used the Free Filing opportunity just now & had interface with Zulaikha & Pauline when I had questions. They were both quite nice, kind and helpful. In addition, James, a Turbo Tax CPA helped me greatly with my review & questions that I had. He returned my request for help fast, he was courteous, upbeat, & exceptionally knowledgeable. I am so thankful for this service & the wonderful people you have delivering help. A Big Thank you to my assistants today!
Date published: 2022-03-30
Rated 5 out of 5 by from Turbo is SO EASY OMG so Easy and the Helpers..THANK YOU JANE...You helped me not HATE DOING TAXES
Date published: 2022-03-30
Rated 4 out of 5 by from Download version is Languishing I've been using Turbo Tax for more than 25 years and almost definitely will continue. Number one complaint: Why is it so difficult to find the downloadable version? Intuit does a really good job of hiding that option. Some things can be tightened up and made less confusing. Getting the feeling that the download version is being neglected in favor of the online version. Guidance on tax implications of selling a 2 family rental property is lacking which will force me to use a paid tax professional.
Date published: 2022-03-30
Rated 2 out of 5 by from Not as good as prior years I always do both mine and my mothers taxes. Neither of us have young children. Going through both of our processes, at the final check for errors, a goofy thing came up about child tax credits or some silly thing that neither of us has in our filing. It was terrible to get past it. PLUS, my Mother never efile's for state because it costs money. I remember past years having an option to print and send in through US Mail as opposed to efiling. No such option this time. It was terrible to struggle through. I don't think I'll use TurboTax going forward. I'm very disappointed.
Date published: 2022-03-30
Rated 5 out of 5 by from TURBO TAX IS AWESOME TURBO TAX IS AWESOME IT WAS VERY EASY AND HELPFUL HIGHLY RECOMMEND
Date published: 2022-03-30
Rated 5 out of 5 by from Time Saver! Turbo Tax Live Deluxe is easy to navigate. Helpful tips and videos add clarity. Did not use the live chat feature, but it provided a level of comfort, knowing help is only a few clicks away. Loved the expert review.
Date published: 2022-03-30
Rated 5 out of 5 by from Continue to be impressed by your product! I have been using TurboTax for years and have always found it to be a reliable, easy to use product!
Date published: 2022-03-30
Rated 2 out of 5 by from Needs Improvement The charity section 12a & 12b needs to be improved since there is a reported glitch in the system, and TurboTax keeps cycling back to that issue either in the Final Review process or when attempting to file/transmit the return.
Date published: 2022-03-30
Rated 5 out of 5 by from Great Tax Program I have used Turbo Tax for over 40 years, and it has been great. Highly recommend the program as a way to do your own taxes. Especially with the step through of entering information.
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3384