TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 5 out of 5 by
Marbielousie2023 from
TurboTax is great
I was about to file with assistance if needed. Very great service will be using the service again.
Date published: 2023-04-11
Rated 1 out of 5 by
Alla777 from
Turbotax sucks
Annoying software. Checking for errors and says no errors, but my refund keeps being rejected because not all needed questions are answered. Wasted hours of my time going over everything 4 times.
Date published: 2023-04-11
Rated 2 out of 5 by
Ihateprogrammers from
More and more bugs every year
So I answer all the questions and the software claims I have an error that I need to review. It states the days of my rental property cannot be blank. I don't have a rental property any more. So I input 0. When I resubmit, I get a new error stating that the days enter must be 15 or more, otherwise I should not file that particular form. I never entered that I have rental property this year. I get stuck in a loop, and the system won't let me move on, and support is closed. I finally searched around, and found where the system imported old information in a menu that I didn't even enter as it didn't apply to me. Once I deleted the information, I was able to move on. Had I not stumbled onto this, I would have had to wait on hold during normal business hours (the week of tax filing!!!!) This company makes huge amount of money off of something the government should provide free to tax payers, and the quality of the programming with all the bugs is ridiculous. The only reason I keep coming back is I don't want to have to transfer last year's data.
Date published: 2023-04-11
Rated 2 out of 5 by
AllNamesAreTaken4Marsh from
A headache this year
Not much has changed but this year I had a .02 item that took over 30min to input/workaround. The whole process took 2.5hrs. I helped my parents and took less than 30min. I've been using turbotax for a total of ~20-25 years and no discounts for loyalty. This time I was forced to pay $119 and not sure why. $79 last year (same job and same stocks).
Date published: 2023-04-11
Rated 3 out of 5 by
Sera1777 from
Convenient but expensive
Lots of steps and a bit frustrating at the end, they charge you FIRST and then let you know that they require the AIG to file instead of telling you up front what you will need to file, if I didn't have that, then I'm not sure what would have happened...and of course all throughout the process they try to upsell you
Date published: 2023-04-11
Rated 5 out of 5 by
victor moya from
turbo tax is good
turbo tax is super easy to use and very practical.
Date published: 2023-04-11
Rated 1 out of 5 by
Chris Robin from
I Didn’t Like Turbo Tax
I Filed in 2020 and never got my refund and this year they made me pay twice once for federal and once state
Date published: 2023-04-11
Rated 4 out of 5 by
Maxine1252 from
Its alright
They make it easier to file for sure, however, I chose to not use the MAX function and then it was still added, so I had to pay the additional 59$ or so. Rather annoying.
Date published: 2023-04-11
Rated 1 out of 5 by
thx111 from
Turbo Trash
This interface is both childish and confusing. For a self Employed person, an accountant is probably a smarter choice.
Date published: 2023-04-11
Rated 5 out of 5 by
ncope from
great service
always a relief to have the guided tax information in the comfort of my home
All TurboTax® Offerings Reviews - Page 3383
Date published: 2023-04-11
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Marbielousie2023 from
TurboTax is great
I was about to file with assistance if needed. Very great service will be using the service again.
Date published: 2023-04-11
Rated 1 out of 5 by
Alla777 from
Turbotax sucks
Annoying software. Checking for errors and says no errors, but my refund keeps being rejected because not all needed questions are answered. Wasted hours of my time going over everything 4 times.
Date published: 2023-04-11
Rated 2 out of 5 by
Ihateprogrammers from
More and more bugs every year
So I answer all the questions and the software claims I have an error that I need to review. It states the days of my rental property cannot be blank. I don't have a rental property any more. So I input 0. When I resubmit, I get a new error stating that the days enter must be 15 or more, otherwise I should not file that particular form. I never entered that I have rental property this year. I get stuck in a loop, and the system won't let me move on, and support is closed. I finally searched around, and found where the system imported old information in a menu that I didn't even enter as it didn't apply to me. Once I deleted the information, I was able to move on. Had I not stumbled onto this, I would have had to wait on hold during normal business hours (the week of tax filing!!!!) This company makes huge amount of money off of something the government should provide free to tax payers, and the quality of the programming with all the bugs is ridiculous. The only reason I keep coming back is I don't want to have to transfer last year's data.
Date published: 2023-04-11
Rated 2 out of 5 by
AllNamesAreTaken4Marsh from
A headache this year
Not much has changed but this year I had a .02 item that took over 30min to input/workaround. The whole process took 2.5hrs. I helped my parents and took less than 30min. I've been using turbotax for a total of ~20-25 years and no discounts for loyalty. This time I was forced to pay $119 and not sure why. $79 last year (same job and same stocks).
Date published: 2023-04-11
Rated 3 out of 5 by
Sera1777 from
Convenient but expensive
Lots of steps and a bit frustrating at the end, they charge you FIRST and then let you know that they require the AIG to file instead of telling you up front what you will need to file, if I didn't have that, then I'm not sure what would have happened...and of course all throughout the process they try to upsell you
Date published: 2023-04-11
Rated 5 out of 5 by
victor moya from
turbo tax is good
turbo tax is super easy to use and very practical.
Date published: 2023-04-11
Rated 1 out of 5 by
Chris Robin from
I Didn’t Like Turbo Tax
I Filed in 2020 and never got my refund and this year they made me pay twice once for federal and once state
Date published: 2023-04-11
Rated 4 out of 5 by
Maxine1252 from
Its alright
They make it easier to file for sure, however, I chose to not use the MAX function and then it was still added, so I had to pay the additional 59$ or so. Rather annoying.
Date published: 2023-04-11
Rated 1 out of 5 by
thx111 from
Turbo Trash
This interface is both childish and confusing. For a self Employed person, an accountant is probably a smarter choice.
Date published: 2023-04-11
Rated 5 out of 5 by
ncope from
great service
always a relief to have the guided tax information in the comfort of my home
All TurboTax® Offerings Reviews - Page 3383
Date published: 2023-04-11