TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294026 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Leaving TurboTax Over the 7 years I’ve been with TurboTax I was felt funny . Well Kirk was the icing on my cake and will never return back.
Date published: 2022-04-03
Rated 5 out of 5 by from TurboTax is the Greatest This was my first time filing and it was so easy and user friendly! I will keep using.
Date published: 2022-04-03
Rated 5 out of 5 by from Having an expert file is so stress relieving! My Tax expert ruled. She did my taxes in under a day and was so kind, professional, helpful and informative. She truly made the stress of having two 1099s, multiple w2s and family adjustments seem like it was absolutely nothing. Super thankful for her
Date published: 2022-04-03
Rated 1 out of 5 by from Incompetent & Broken - Using HR Block next year Bought TurboTax Premier just for 1099-B calculations. And TurboTax manages to screw it up completely, with broken calculations and weird error messages. I will do everything in my power never to buy this broken product ever again
Date published: 2022-04-03
Rated 4 out of 5 by from Turbotax is usually awesome Something bad happenned when Turbotax crashed just as I started doing the State taxes. After several hours of entering data and then another few hours trying to find and recover the data i had entered, I had to give up and enter all the data again. A terrible nightmare for me. Turbotax is usuall quite awesome, but it needs to have backup files inn case of a crash.
Date published: 2022-04-03
Rated 5 out of 5 by from Easy Process TurboTax provides great and easy service to file your tax return. It covers all the areas on the tax forms and provides great answers to any questions you may have.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Awesomely Intuitive (easy) I've used Turbo Tax for several years now and every year they make improvement to simply the process. If I feel like I'm getting overwhelmed, it's nice to know there are links, and tax experts just a click away to help explain the process.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is an Awesome Company This is so easy, walks you right through it!! I will use them again for sure.
Date published: 2022-04-03
Rated 3 out of 5 by from Broken RSU handling for 2021 TurboTax has historically been the best, most complete tax software for my purposes. Most competitors have exclusions that make them more or less unusable for me. The only real alternative is H&R Block, which I used once before but found to be rather mediocre compared to TurboTax. For the most part, I still feel that way, but that only makes it all the more frustrating when something is clearly broken in TurboTax. For 2021, TurboTax clearly did not handle my RSUs correctly when importing the forms from my brokerage account. I expected to provide adjusted cost basis values as I do every year, but the step-by-step process automatically tried to steer me into their incorrectly rounded calculations instead of allowing me to report the adjustments provided to me by my brokerage. Next, I tried editing the forms manually, and it turns out there are bugs in the worksheets for stock sales, not to mention certain worksheets that just aren't editable despite having obvious bugs pulling information from the step-by-step process. Eventually, I gave up and tried deleting all my RSU transactions so that I could input them manually, but the program kept giving me C++ stack traces and debugger prompts, clearly indicating serious bugs in the software. Finally, I was able to delete the transactions and input them manually, but even then, I had to answer incorrectly when asked if they were RSUs, just to get the correct prompt allowing me to specify the correct adjusted cost basis. It shocks me that only were very few online help tips for this topic, given that it's absolutely not an uncommon tax situation, but multiple TurboTax "experts" gave unhelpful answers along the lines of "just put in the right information" without actually detailing the correct process (perhaps because there is none). The software ultimately worked for me in the end, but not without lots of problems and frustrations around RSUs in particular. It's really unfortunate that it turned out that way, and I hope TurboTax corrects these issues for 2022. Still, on balance, TurboTax does a lot of things right and is worth the price over most of its competitors. I just wish whoever designs the step-by-step process didn't always try to outsmart themselves in ways that seem to create new issues year after year. I enjoy the step-by-step process much more than filling out IRS forms, but only to the extent that the interview process is correct and reliable. When it's broken, it ends up being more of a nightmare than just reading the IRS form instructions, because I have to decipher both the IRS forms and TurboTax's intent.
Date published: 2022-04-03
Rated 5 out of 5 by from Excellent tax preparation service! I found turbotax to be extremely efficient and easy to use.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3380
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Leaving TurboTax Over the 7 years I’ve been with TurboTax I was felt funny . Well Kirk was the icing on my cake and will never return back.
Date published: 2022-04-03
Rated 5 out of 5 by from TurboTax is the Greatest This was my first time filing and it was so easy and user friendly! I will keep using.
Date published: 2022-04-03
Rated 5 out of 5 by from Having an expert file is so stress relieving! My Tax expert ruled. She did my taxes in under a day and was so kind, professional, helpful and informative. She truly made the stress of having two 1099s, multiple w2s and family adjustments seem like it was absolutely nothing. Super thankful for her
Date published: 2022-04-03
Rated 1 out of 5 by from Incompetent & Broken - Using HR Block next year Bought TurboTax Premier just for 1099-B calculations. And TurboTax manages to screw it up completely, with broken calculations and weird error messages. I will do everything in my power never to buy this broken product ever again
Date published: 2022-04-03
Rated 4 out of 5 by from Turbotax is usually awesome Something bad happenned when Turbotax crashed just as I started doing the State taxes. After several hours of entering data and then another few hours trying to find and recover the data i had entered, I had to give up and enter all the data again. A terrible nightmare for me. Turbotax is usuall quite awesome, but it needs to have backup files inn case of a crash.
Date published: 2022-04-03
Rated 5 out of 5 by from Easy Process TurboTax provides great and easy service to file your tax return. It covers all the areas on the tax forms and provides great answers to any questions you may have.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Awesomely Intuitive (easy) I've used Turbo Tax for several years now and every year they make improvement to simply the process. If I feel like I'm getting overwhelmed, it's nice to know there are links, and tax experts just a click away to help explain the process.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is an Awesome Company This is so easy, walks you right through it!! I will use them again for sure.
Date published: 2022-04-03
Rated 3 out of 5 by from Broken RSU handling for 2021 TurboTax has historically been the best, most complete tax software for my purposes. Most competitors have exclusions that make them more or less unusable for me. The only real alternative is H&R Block, which I used once before but found to be rather mediocre compared to TurboTax. For the most part, I still feel that way, but that only makes it all the more frustrating when something is clearly broken in TurboTax. For 2021, TurboTax clearly did not handle my RSUs correctly when importing the forms from my brokerage account. I expected to provide adjusted cost basis values as I do every year, but the step-by-step process automatically tried to steer me into their incorrectly rounded calculations instead of allowing me to report the adjustments provided to me by my brokerage. Next, I tried editing the forms manually, and it turns out there are bugs in the worksheets for stock sales, not to mention certain worksheets that just aren't editable despite having obvious bugs pulling information from the step-by-step process. Eventually, I gave up and tried deleting all my RSU transactions so that I could input them manually, but the program kept giving me C++ stack traces and debugger prompts, clearly indicating serious bugs in the software. Finally, I was able to delete the transactions and input them manually, but even then, I had to answer incorrectly when asked if they were RSUs, just to get the correct prompt allowing me to specify the correct adjusted cost basis. It shocks me that only were very few online help tips for this topic, given that it's absolutely not an uncommon tax situation, but multiple TurboTax "experts" gave unhelpful answers along the lines of "just put in the right information" without actually detailing the correct process (perhaps because there is none). The software ultimately worked for me in the end, but not without lots of problems and frustrations around RSUs in particular. It's really unfortunate that it turned out that way, and I hope TurboTax corrects these issues for 2022. Still, on balance, TurboTax does a lot of things right and is worth the price over most of its competitors. I just wish whoever designs the step-by-step process didn't always try to outsmart themselves in ways that seem to create new issues year after year. I enjoy the step-by-step process much more than filling out IRS forms, but only to the extent that the interview process is correct and reliable. When it's broken, it ends up being more of a nightmare than just reading the IRS form instructions, because I have to decipher both the IRS forms and TurboTax's intent.
Date published: 2022-04-03
Rated 5 out of 5 by from Excellent tax preparation service! I found turbotax to be extremely efficient and easy to use.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3380