TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Turbotax is Great! Thanks Turbotax Turbotax is great they make filing quick and easy.I only gave 4 stars because I just filed but if I get my refund like they say I should, I would give them 5 Stars as I experienced No problems and like I said “Quick and Easy”.
Date published: 2021-04-14
Rated 5 out of 5 by from Excellent customer service They're helpful filling up my form tax form and helpful in explaining my deductions
Date published: 2021-04-14
Rated 2 out of 5 by from Turbo Tax has sure slipped and too expensive! You sure do not get what we use to with Turbo Tax. Since requires to much research on my behalf with the Internal revenue service. Now it costs over $100 to file electronically the competition is 1/2 the cost. Did my Daughter's taxes on your competitions and it was easier and cheaper.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is my choice Turbo tax takes the pain out of doing my taxes. In fact it makes it somewhat entertaining in an educational way. I especially appreciate the fact I can download copies of prior year returns.
Date published: 2021-04-14
Rated 3 out of 5 by from Disappointed they could not do the return for me I originally signed up to have Turbo Tax do my return for me.. I sent in all the info and just two days before State Tax deadline my turbo tax case worker said they were unable to do my return. I had to jump online and do it myself.
Date published: 2021-04-14
Rated 5 out of 5 by from Easy to do! Very easy process. Clear and concise. I like that you can ask questions
Date published: 2021-04-14
Rated 5 out of 5 by from turbo tax is awesome Turbo Tax takes the headache out of filing taxes. So easy and quick.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo tax is easy to use and love the live advice. Easy to use and navigate. Well worth the money. Live advice is very helpful!
Date published: 2021-04-14
Rated 4 out of 5 by from Used ONLINE. Prefer the DVD but my MAC is too old! I appreciate the "guide through" set up of the program. But I've used TurboTax for years now, and I knew I was not being "guided" to some schedules I regularly use. I called an advisor--"Octavia" was excellent. She showed me how to ferret out those missing schedules on my own. Apparently the program "guides" needed a little more guidance from me.
Date published: 2021-04-14
Rated 3 out of 5 by from 2020 Edition took a step back TurboTax 2020 got the job done but there were several annoying program errors this year - i.e...requesting a line be filled for deferring SE tax when I didn't elect to defer, asking for employer state ID when it was not provided on W2. What is even more troubling is that I passed the federal review the first time and new/different errors were found on the second pass. That does NOT build confidence that the program is accurate. Also, I wanted to modify my estimated taxes for 2021 but during the interview, the screen for business revenue and expense was missing a box for one of those items. After the interview TT informed me that I didn't need to pay estimated taxes. I KNEW THAT WAS NOT CORRECT! And had to find ways to manually adjust the forms. Again, this does not inspire confidence in the product. There are also some unanswered tax questions that would be worth the pithy page titles within the program - these would be explanations why the state sales tax deduction decreased when income, zip code, family size, etc all pointed to a larger deduction. It would also be worth a mention to users that their self-employment tax is going up every year regardless of whether their income increases or the rates change...because the IRS automatically increases the SS max income threshold every year.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3380
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbotax is Great! Thanks Turbotax Turbotax is great they make filing quick and easy.I only gave 4 stars because I just filed but if I get my refund like they say I should, I would give them 5 Stars as I experienced No problems and like I said “Quick and Easy”.
Date published: 2021-04-14
Rated 5 out of 5 by from Excellent customer service They're helpful filling up my form tax form and helpful in explaining my deductions
Date published: 2021-04-14
Rated 2 out of 5 by from Turbo Tax has sure slipped and too expensive! You sure do not get what we use to with Turbo Tax. Since requires to much research on my behalf with the Internal revenue service. Now it costs over $100 to file electronically the competition is 1/2 the cost. Did my Daughter's taxes on your competitions and it was easier and cheaper.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is my choice Turbo tax takes the pain out of doing my taxes. In fact it makes it somewhat entertaining in an educational way. I especially appreciate the fact I can download copies of prior year returns.
Date published: 2021-04-14
Rated 3 out of 5 by from Disappointed they could not do the return for me I originally signed up to have Turbo Tax do my return for me.. I sent in all the info and just two days before State Tax deadline my turbo tax case worker said they were unable to do my return. I had to jump online and do it myself.
Date published: 2021-04-14
Rated 5 out of 5 by from Easy to do! Very easy process. Clear and concise. I like that you can ask questions
Date published: 2021-04-14
Rated 5 out of 5 by from turbo tax is awesome Turbo Tax takes the headache out of filing taxes. So easy and quick.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo tax is easy to use and love the live advice. Easy to use and navigate. Well worth the money. Live advice is very helpful!
Date published: 2021-04-14
Rated 4 out of 5 by from Used ONLINE. Prefer the DVD but my MAC is too old! I appreciate the "guide through" set up of the program. But I've used TurboTax for years now, and I knew I was not being "guided" to some schedules I regularly use. I called an advisor--"Octavia" was excellent. She showed me how to ferret out those missing schedules on my own. Apparently the program "guides" needed a little more guidance from me.
Date published: 2021-04-14
Rated 3 out of 5 by from 2020 Edition took a step back TurboTax 2020 got the job done but there were several annoying program errors this year - i.e...requesting a line be filled for deferring SE tax when I didn't elect to defer, asking for employer state ID when it was not provided on W2. What is even more troubling is that I passed the federal review the first time and new/different errors were found on the second pass. That does NOT build confidence that the program is accurate. Also, I wanted to modify my estimated taxes for 2021 but during the interview, the screen for business revenue and expense was missing a box for one of those items. After the interview TT informed me that I didn't need to pay estimated taxes. I KNEW THAT WAS NOT CORRECT! And had to find ways to manually adjust the forms. Again, this does not inspire confidence in the product. There are also some unanswered tax questions that would be worth the pithy page titles within the program - these would be explanations why the state sales tax deduction decreased when income, zip code, family size, etc all pointed to a larger deduction. It would also be worth a mention to users that their self-employment tax is going up every year regardless of whether their income increases or the rates change...because the IRS automatically increases the SS max income threshold every year.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3380