TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Very disappointing I have always used Turbo Tax to file my returns and I didn't think much would change this year, but I am very disappointed because I have acquired a premium tax credit and are no longer eligible for the free version of turbo tax and was not aware that I would have to upgrade to the deluxe package and pay $59 each to file both federal and State returns. I don't mind paying to use the system/software but $118 to file taxes is ridiculous especially if you already owe the state and federal money. I just researched other sites that don't charge $59 to file I guess a "complex" return! Needless to say, I won't be using Turbo Tax again because I don't like unexpected surprises!
Date published: 2023-04-11
Rated 5 out of 5 by from TURBO TAX IS THE BEST!! I LOVED MY TAX EXPERT. SHE WAS AMAZING!!!!!!!!!!!!!
Date published: 2023-04-11
Rated 5 out of 5 by from great filing services it was and accurate it btook me no timevat all to file
Date published: 2023-04-11
Rated 4 out of 5 by from expensive for self-taxes I enjoy using this platform, but I may use a real person last year as this has become so expensive and I didn't even call or ask a tax professional for help. Not sure why I was charged so much. My initial email was for around $100 and ended up being $179 with no questions asked. That's a bit sketchy.
Date published: 2023-04-11
Rated 4 out of 5 by from great easy navigation but a few confusing issues on some
Date published: 2023-04-11
Rated 2 out of 5 by from It is hard to understand the process It is not a great tool to understand the tax process and is almost like blindly selecting the options sometimes. It should provide more educational information for us to understand why, what, and how to correctly select the options. Some errors come up due to unrelated forms and you have to delete them using the "tool" function. The price of the service is quite expensive as well and it is getting more expensive year by year. I will switch to a real accountant at a certain point since it costs about the same as hiring an accountant.
Date published: 2023-04-11
Rated 5 out of 5 by from Very Easy The experience was very good I had no issues everything was step by step and stress free.
Date published: 2023-04-11
Rated 5 out of 5 by from Simple and easy to use Ive used Turbo Tax for years and never had any issue and have always found it easy to use and complete.
Date published: 2023-04-11
Rated 4 out of 5 by from Very helpful application. Helpful questions, assurance of compliance, quick, and easy.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is easy and walks you through. I have been using turbo tax for at least 8 years now and the ease of filing a return is my favorite part. It walks you through each portion and allows you to look up what you don't know.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3372
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Very disappointing I have always used Turbo Tax to file my returns and I didn't think much would change this year, but I am very disappointed because I have acquired a premium tax credit and are no longer eligible for the free version of turbo tax and was not aware that I would have to upgrade to the deluxe package and pay $59 each to file both federal and State returns. I don't mind paying to use the system/software but $118 to file taxes is ridiculous especially if you already owe the state and federal money. I just researched other sites that don't charge $59 to file I guess a "complex" return! Needless to say, I won't be using Turbo Tax again because I don't like unexpected surprises!
Date published: 2023-04-11
Rated 5 out of 5 by from TURBO TAX IS THE BEST!! I LOVED MY TAX EXPERT. SHE WAS AMAZING!!!!!!!!!!!!!
Date published: 2023-04-11
Rated 5 out of 5 by from great filing services it was and accurate it btook me no timevat all to file
Date published: 2023-04-11
Rated 4 out of 5 by from expensive for self-taxes I enjoy using this platform, but I may use a real person last year as this has become so expensive and I didn't even call or ask a tax professional for help. Not sure why I was charged so much. My initial email was for around $100 and ended up being $179 with no questions asked. That's a bit sketchy.
Date published: 2023-04-11
Rated 4 out of 5 by from great easy navigation but a few confusing issues on some
Date published: 2023-04-11
Rated 2 out of 5 by from It is hard to understand the process It is not a great tool to understand the tax process and is almost like blindly selecting the options sometimes. It should provide more educational information for us to understand why, what, and how to correctly select the options. Some errors come up due to unrelated forms and you have to delete them using the "tool" function. The price of the service is quite expensive as well and it is getting more expensive year by year. I will switch to a real accountant at a certain point since it costs about the same as hiring an accountant.
Date published: 2023-04-11
Rated 5 out of 5 by from Very Easy The experience was very good I had no issues everything was step by step and stress free.
Date published: 2023-04-11
Rated 5 out of 5 by from Simple and easy to use Ive used Turbo Tax for years and never had any issue and have always found it easy to use and complete.
Date published: 2023-04-11
Rated 4 out of 5 by from Very helpful application. Helpful questions, assurance of compliance, quick, and easy.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is easy and walks you through. I have been using turbo tax for at least 8 years now and the ease of filing a return is my favorite part. It walks you through each portion and allows you to look up what you don't know.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3372