TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Relieved of stress quick and easy experience with polite representatives and knowledable preparers
Date published: 2022-03-27
Rated 5 out of 5 by from Over 20 Year User! Outstanding as always!! I have been using Turbo Tax for over 20 years and I will continue to use Turbo Tax forever. It has saved me money, found ways to reduce my tax liabilities and made filing easy and quick. THANK YOU TURBO TAX!!
Date published: 2022-03-27
Rated 1 out of 5 by from TurboTax is no longer Easy and Inexpensive TurboTax for use by college students is clumsy and overpriced. I had to find the proper forms to fill out myself. The interview process is incomplete. Plus I lived in Marietta, Ohio and had a paid internship in West Virginia. TurboTax tried to send me to filing before my Ohio taxes were done. My refund was total $108, expenses - $49 Fed, $49 Ohio, $49 WV for TurboTax and I owed WV $49
Date published: 2022-03-27
Rated 2 out of 5 by from Turbotax NH is TERRIBLE--just about useless. Electronic filing rejected on Federal due to unclear directions on AGI for joint filers. NH state return --doesn't flow properly. from Federal return. NO Federal ID carryover onto NH DP-10 . User has to re-enter all payor's FEIN or SSN for dividends , interest received. NH DP-10 Form doesn't include return of capital as non-taxable.
Date published: 2022-03-27
Rated 5 out of 5 by from Amazing For it being my first time filing, I am glad that I chose TurboTax to file. It was very efficient and easy to use.
Date published: 2022-03-27
Rated 5 out of 5 by from Awesome Easy and awesome way to file. That's it that's all
Date published: 2022-03-27
Rated 4 out of 5 by from 2021 Full Service This is my first exposure to TT. Went fine! My filing is a bit complex and Daniella was helpful in steering me through the documents required. I have not yet reviewed the completed filing with her so I have no feedback on the completed filing as of yet.
Date published: 2022-03-27
Rated 1 out of 5 by from Don't bother I've used turbo tax for years without issues. This year I finally had an issue and tried resolving it without any success whatsoever. The problem occurred when I tried to efile. I paid to file and hit submit and then was told it would not transmit. I tried updating the product and rebooting. same issue, I googled and found MANY others had similar issues. Two theories were prominent. The first was that intuit no longer supported free efiling which kind of defeats the point of having it for me. The second was that you could file the federal and the issue was the state filing. I tried this and Iwas able to e-file the federal but still unable to file the state. I dialed the only phone number available for support since you only find out about this issue AFTER you pay the $25 dollars to efile THEN you hit transmit. So the payment is gone and I am unable to file the state by efile and so I tried calling to find out how to get a refund. I tried for 2 hours trying to use the auto phone system to connect with a live agent. WHAT a worthless system!! The robot voice seems unable to get your enunciated letters and after several attempts will say it's connecting you to a live agent and then you get silence and no-one. So in order to get my $25 dollars back and warn others I will do the following. I will not buy anymore turbo tax products and switch to another tax software. I will NOT recommend this product to anyone from here on out. All that could be easily avoided if you could actually talk to someone that could help. So in summary the product is average and the support is awful. - Don't buy this product.
Date published: 2022-03-27
Rated 5 out of 5 by from EASY TO USE THE PROGRAM IS THOROUGH, ACCURATE, AND VERY EASY TO USE.
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo Tax works Easy to use and great help program when needed. would have given 5 stars but got charged for one state tax e-file, was always free for one state return .
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3368
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Relieved of stress quick and easy experience with polite representatives and knowledable preparers
Date published: 2022-03-27
Rated 5 out of 5 by from Over 20 Year User! Outstanding as always!! I have been using Turbo Tax for over 20 years and I will continue to use Turbo Tax forever. It has saved me money, found ways to reduce my tax liabilities and made filing easy and quick. THANK YOU TURBO TAX!!
Date published: 2022-03-27
Rated 1 out of 5 by from TurboTax is no longer Easy and Inexpensive TurboTax for use by college students is clumsy and overpriced. I had to find the proper forms to fill out myself. The interview process is incomplete. Plus I lived in Marietta, Ohio and had a paid internship in West Virginia. TurboTax tried to send me to filing before my Ohio taxes were done. My refund was total $108, expenses - $49 Fed, $49 Ohio, $49 WV for TurboTax and I owed WV $49
Date published: 2022-03-27
Rated 2 out of 5 by from Turbotax NH is TERRIBLE--just about useless. Electronic filing rejected on Federal due to unclear directions on AGI for joint filers. NH state return --doesn't flow properly. from Federal return. NO Federal ID carryover onto NH DP-10 . User has to re-enter all payor's FEIN or SSN for dividends , interest received. NH DP-10 Form doesn't include return of capital as non-taxable.
Date published: 2022-03-27
Rated 5 out of 5 by from Amazing For it being my first time filing, I am glad that I chose TurboTax to file. It was very efficient and easy to use.
Date published: 2022-03-27
Rated 5 out of 5 by from Awesome Easy and awesome way to file. That's it that's all
Date published: 2022-03-27
Rated 4 out of 5 by from 2021 Full Service This is my first exposure to TT. Went fine! My filing is a bit complex and Daniella was helpful in steering me through the documents required. I have not yet reviewed the completed filing with her so I have no feedback on the completed filing as of yet.
Date published: 2022-03-27
Rated 1 out of 5 by from Don't bother I've used turbo tax for years without issues. This year I finally had an issue and tried resolving it without any success whatsoever. The problem occurred when I tried to efile. I paid to file and hit submit and then was told it would not transmit. I tried updating the product and rebooting. same issue, I googled and found MANY others had similar issues. Two theories were prominent. The first was that intuit no longer supported free efiling which kind of defeats the point of having it for me. The second was that you could file the federal and the issue was the state filing. I tried this and Iwas able to e-file the federal but still unable to file the state. I dialed the only phone number available for support since you only find out about this issue AFTER you pay the $25 dollars to efile THEN you hit transmit. So the payment is gone and I am unable to file the state by efile and so I tried calling to find out how to get a refund. I tried for 2 hours trying to use the auto phone system to connect with a live agent. WHAT a worthless system!! The robot voice seems unable to get your enunciated letters and after several attempts will say it's connecting you to a live agent and then you get silence and no-one. So in order to get my $25 dollars back and warn others I will do the following. I will not buy anymore turbo tax products and switch to another tax software. I will NOT recommend this product to anyone from here on out. All that could be easily avoided if you could actually talk to someone that could help. So in summary the product is average and the support is awful. - Don't buy this product.
Date published: 2022-03-27
Rated 5 out of 5 by from EASY TO USE THE PROGRAM IS THOROUGH, ACCURATE, AND VERY EASY TO USE.
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo Tax works Easy to use and great help program when needed. would have given 5 stars but got charged for one state tax e-file, was always free for one state return .
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3368