TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 2 out of 5 by from No, I don't want to pay to e-file my state taxes I have been using Turbotax for some twenty years. One feature I very much dislike is the program's constant pushiness to get me to pay an additional $25 to file my state tax return. There are several points at which you are left wondering how you can do this, if at all.
Date published: 2022-03-28
Rated 3 out of 5 by from Overall okay but glitch Usually the Premier Tax Review makes filing less painful. This year because IRS changed the K-1 form by adding a K-3 form there was a glitch in the Turbo Tax form. The glitch was resolved by a Turbo Tax expert advising to answer the question "no" instead of "yes". Because it was a Turbo Tax form problem, and not a user (my) problem I was refunded the additional fee for a live tax expert. However, this all required over 2 hours on the phone to resolve. Aargh.
Date published: 2022-03-28
Rated 5 out of 5 by from Easy to use and great tool no interaction was needed, the program seems very well designed
Date published: 2022-03-28
Rated 5 out of 5 by from Great Service I had no idea how to begin doing my taxes. Both representatives who assisted me were fantastic!
Date published: 2022-03-28
Rated 2 out of 5 by from Turbo Tax failed us Received letter from IRS called Turbo Tax as instructed by Turbo Tax Audit Protection "do not call IRS", Instructed by Tax Audit to call IRS or Tubo Tax. I thought I was working with Turbo Tax when I contracted for audit defense after filing. Don't know now what to do. My 2021 Tax filling was changed by IRS to something I dont recognize and Turbo Tax tells me to call the IRS or Turbo Tax. I will not file my tax electronically again.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is awesome! I started using TurboTax because I wanted to handle my own finances and understand them more. Could not have picked a better tool to do the job. Very easy and accurate and is very educational.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is Awesome Simply follow directions - Will guide you all the way through.
Date published: 2022-03-28
Rated 5 out of 5 by from First Timer I was so afraid of doing taxes by myself for the first time especially with a complicated work history of combined W-2 and 1099 work. The steps are so easy to follow and the suggestions help out so much for filling in any blanks I may had forgotten otherwise. AND I was able to do this all at the comfort of my kitchen table. Will definitely be using again in the future!
Date published: 2022-03-28
Rated 3 out of 5 by from Not the best Turbo-tax I have ever used. Too many errors reported to me and later reported the corrections as errors. Every time I got software update I was told something was wrong with the stimulus check reporting, too little, didn't match government report, payment was made to me too late (needed to file for interest).
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is easy to use and awesome. TurboTax is very easy to use and awesome. The UI is user friendly and helps user to fill in all the details more accurately.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3359
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from No, I don't want to pay to e-file my state taxes I have been using Turbotax for some twenty years. One feature I very much dislike is the program's constant pushiness to get me to pay an additional $25 to file my state tax return. There are several points at which you are left wondering how you can do this, if at all.
Date published: 2022-03-28
Rated 3 out of 5 by from Overall okay but glitch Usually the Premier Tax Review makes filing less painful. This year because IRS changed the K-1 form by adding a K-3 form there was a glitch in the Turbo Tax form. The glitch was resolved by a Turbo Tax expert advising to answer the question "no" instead of "yes". Because it was a Turbo Tax form problem, and not a user (my) problem I was refunded the additional fee for a live tax expert. However, this all required over 2 hours on the phone to resolve. Aargh.
Date published: 2022-03-28
Rated 5 out of 5 by from Easy to use and great tool no interaction was needed, the program seems very well designed
Date published: 2022-03-28
Rated 5 out of 5 by from Great Service I had no idea how to begin doing my taxes. Both representatives who assisted me were fantastic!
Date published: 2022-03-28
Rated 2 out of 5 by from Turbo Tax failed us Received letter from IRS called Turbo Tax as instructed by Turbo Tax Audit Protection "do not call IRS", Instructed by Tax Audit to call IRS or Tubo Tax. I thought I was working with Turbo Tax when I contracted for audit defense after filing. Don't know now what to do. My 2021 Tax filling was changed by IRS to something I dont recognize and Turbo Tax tells me to call the IRS or Turbo Tax. I will not file my tax electronically again.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is awesome! I started using TurboTax because I wanted to handle my own finances and understand them more. Could not have picked a better tool to do the job. Very easy and accurate and is very educational.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is Awesome Simply follow directions - Will guide you all the way through.
Date published: 2022-03-28
Rated 5 out of 5 by from First Timer I was so afraid of doing taxes by myself for the first time especially with a complicated work history of combined W-2 and 1099 work. The steps are so easy to follow and the suggestions help out so much for filling in any blanks I may had forgotten otherwise. AND I was able to do this all at the comfort of my kitchen table. Will definitely be using again in the future!
Date published: 2022-03-28
Rated 3 out of 5 by from Not the best Turbo-tax I have ever used. Too many errors reported to me and later reported the corrections as errors. Every time I got software update I was told something was wrong with the stimulus check reporting, too little, didn't match government report, payment was made to me too late (needed to file for interest).
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is easy to use and awesome. TurboTax is very easy to use and awesome. The UI is user friendly and helps user to fill in all the details more accurately.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3359