TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Turbo tax has it's problems Customer Service. I was not impressed that I could not get through to a tax adviser in a timely manner by telephone. I had an issue with AGI, but the fixes listed and the videos did not solve the issue. When I did get through in a chat, I was told that no help was available because IRS did not have the correct information. This is the first year I have had a problem. I will use TurboTax in the future.
Date published: 2022-03-30
Rated 5 out of 5 by from I use TurboTax every year! TurboTax makes filing super easy. I used to hire a personal accountant, but TurboTax offers more services for less money.
Date published: 2022-03-30
Rated 1 out of 5 by from TurboTax Deluxe 2021 Not pleased. The worksheets for the 2021 return and not available and I can't figure out how to get them. The program says that a $16,600 carryover loss is available but it is not applied and the taxes are about $1,000 higher without the carryover loss. Maybe the worksheets would help understand the issue, but they do not seem to be available
Date published: 2022-03-30
Rated 3 out of 5 by from Disappointed with TurboTax this year I've been using TurboTax for years. However, this might be my last year. I saw a promo on Groupon for $15 off the TurboTax Self-Employed version. So, I clicked on the promo, finished my taxes, and there was no discount. It was the full price and no promo-code to enter to get the $15 savings. Then on one page it told me one total cost, and then when it was finalized, they tagged on additional fees for taxes. Why not show that on the screen before you submit for payment, so you know what the full cost is.
Date published: 2022-03-30
Rated 5 out of 5 by from Lots of support and helpful resources! This can be one of the most stressful and uneasy things to do each year, but TurboTax provides the support so I have as much confidence as possible when filing my taxes.
Date published: 2022-03-30
Rated 4 out of 5 by from TurboTax Helped a Lot TurboTax adds your Federal refund with the amount you owe to the state and shows that as your total refund. Later it shows the actual refund amount. Confusing. There were a few glitches, and I made a few errors. I got in touch w tech support in the person of KRISTIN, and she was awesome. Patient and knowledgeable.
Date published: 2022-03-30
Rated 3 out of 5 by from Rejected !!!!!! by IRS Now what??? When you tell me that my return is rejected be ready to help me solve the problem
Date published: 2022-03-30
Rated 4 out of 5 by from eXCELLENT PROGRAM eASY TO USE. MAKES YOU NOT SKIP ANY OF THE ALLOWED DEDUCTIONS. USER FRIENDLY.
Date published: 2022-03-30
Rated 4 out of 5 by from Improves Every Year The Tubo Tax program gets easier to use each year. I have utilized the program over 15 years and I am confident that the accuracy required is built into the program.
Date published: 2022-03-30
Rated 5 out of 5 by from SCorp tax filing It was very easy to navigate the program and easy to double check my entries. The on-screen definitions made it easy to understand the questions
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3351
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo tax has it's problems Customer Service. I was not impressed that I could not get through to a tax adviser in a timely manner by telephone. I had an issue with AGI, but the fixes listed and the videos did not solve the issue. When I did get through in a chat, I was told that no help was available because IRS did not have the correct information. This is the first year I have had a problem. I will use TurboTax in the future.
Date published: 2022-03-30
Rated 5 out of 5 by from I use TurboTax every year! TurboTax makes filing super easy. I used to hire a personal accountant, but TurboTax offers more services for less money.
Date published: 2022-03-30
Rated 1 out of 5 by from TurboTax Deluxe 2021 Not pleased. The worksheets for the 2021 return and not available and I can't figure out how to get them. The program says that a $16,600 carryover loss is available but it is not applied and the taxes are about $1,000 higher without the carryover loss. Maybe the worksheets would help understand the issue, but they do not seem to be available
Date published: 2022-03-30
Rated 3 out of 5 by from Disappointed with TurboTax this year I've been using TurboTax for years. However, this might be my last year. I saw a promo on Groupon for $15 off the TurboTax Self-Employed version. So, I clicked on the promo, finished my taxes, and there was no discount. It was the full price and no promo-code to enter to get the $15 savings. Then on one page it told me one total cost, and then when it was finalized, they tagged on additional fees for taxes. Why not show that on the screen before you submit for payment, so you know what the full cost is.
Date published: 2022-03-30
Rated 5 out of 5 by from Lots of support and helpful resources! This can be one of the most stressful and uneasy things to do each year, but TurboTax provides the support so I have as much confidence as possible when filing my taxes.
Date published: 2022-03-30
Rated 4 out of 5 by from TurboTax Helped a Lot TurboTax adds your Federal refund with the amount you owe to the state and shows that as your total refund. Later it shows the actual refund amount. Confusing. There were a few glitches, and I made a few errors. I got in touch w tech support in the person of KRISTIN, and she was awesome. Patient and knowledgeable.
Date published: 2022-03-30
Rated 3 out of 5 by from Rejected !!!!!! by IRS Now what??? When you tell me that my return is rejected be ready to help me solve the problem
Date published: 2022-03-30
Rated 4 out of 5 by from eXCELLENT PROGRAM eASY TO USE. MAKES YOU NOT SKIP ANY OF THE ALLOWED DEDUCTIONS. USER FRIENDLY.
Date published: 2022-03-30
Rated 4 out of 5 by from Improves Every Year The Tubo Tax program gets easier to use each year. I have utilized the program over 15 years and I am confident that the accuracy required is built into the program.
Date published: 2022-03-30
Rated 5 out of 5 by from SCorp tax filing It was very easy to navigate the program and easy to double check my entries. The on-screen definitions made it easy to understand the questions
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3351