TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Turbo Tax is great except for one irritating flaw I've been using Turbo Tax at least 20 years.. Their programmers do an excellent job of keeping current with the income tax laws of IRS and all the states that have income taxes. All we have to do is to assemble our forms and fill in the blanks and Turbo Tax guides us. They also give us the oprion of saving our returns to a pdf format in case we need to review\print them and don't have to use Turbo Tax to open them. The only reason I don't give them 5 stars is their annoying way of making me go to the bottom of the page to click "continue or back." They won't let me use the down arrow or the page down key...NO...I have to go to the edge of the screen and use the mouse to scroll down. Very aggravating; & slows down preparing my return; it doesn't matter how big of a screen I get, they always have them hidden below the screen. Why?????
Date published: 2023-04-11
Rated 5 out of 5 by from wonderful Assistance Alia was great! I had a complicated return for me and she literally walked me through it,
Date published: 2023-04-11
Rated 5 out of 5 by from Excellent support TurboTax live provided me great chat and on the phone support with all my questions.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is Fantastic All categories for income and deductions are explained fully and easy to understand.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax is an outstanding tax program! at first the experience was frustrating because my return was rejected 4 times. but with the help of an assistant from turbo tax by phone my taxes are finally done! thank you Turbo Tax!
Date published: 2023-04-11
Rated 4 out of 5 by from Mostly Excellent... For for me at least, for the most part TurboTax Premium was easy to use and it was for the most part excellent BUT going from "Start Your Return for Free" to needing TurboTax Premium was Not easy at all. I got the idea the 1099-NEC was going to attach as I was entering the info, OR right after it was done being entered. IT WAS VERY UNCLEAR that it woudn't attach until it was ready to file, so I kept re-entering the info! Very Frustrating!
Date published: 2023-04-11
Rated 4 out of 5 by from TurboTax works just fine Smooth process and done in less than 2 hours. Easy to Use
Date published: 2023-04-11
Rated 5 out of 5 by from turbo tax is wonderful I had several questions and was helped effortlessly
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax worked well EXCEPT for not working All worked well. The biggest problem happened on the last page. I was online in Firefox. The last page did not have a final submit button! Had to call in for help. Yolanda walked me through downloading Chrome instead, changing to a current phone number, and getting to the last page again to submit.
Date published: 2023-04-11
Rated 5 out of 5 by from How do they make taxes fun? Idk how they do it, and even though I put off filing my taxes every year, somehow this product makes it fun and easy. Only 2 hours this year! Absurd. 5/5 stars and I'll see you guys next year.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3349
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is great except for one irritating flaw I've been using Turbo Tax at least 20 years.. Their programmers do an excellent job of keeping current with the income tax laws of IRS and all the states that have income taxes. All we have to do is to assemble our forms and fill in the blanks and Turbo Tax guides us. They also give us the oprion of saving our returns to a pdf format in case we need to review\print them and don't have to use Turbo Tax to open them. The only reason I don't give them 5 stars is their annoying way of making me go to the bottom of the page to click "continue or back." They won't let me use the down arrow or the page down key...NO...I have to go to the edge of the screen and use the mouse to scroll down. Very aggravating; & slows down preparing my return; it doesn't matter how big of a screen I get, they always have them hidden below the screen. Why?????
Date published: 2023-04-11
Rated 5 out of 5 by from wonderful Assistance Alia was great! I had a complicated return for me and she literally walked me through it,
Date published: 2023-04-11
Rated 5 out of 5 by from Excellent support TurboTax live provided me great chat and on the phone support with all my questions.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is Fantastic All categories for income and deductions are explained fully and easy to understand.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax is an outstanding tax program! at first the experience was frustrating because my return was rejected 4 times. but with the help of an assistant from turbo tax by phone my taxes are finally done! thank you Turbo Tax!
Date published: 2023-04-11
Rated 4 out of 5 by from Mostly Excellent... For for me at least, for the most part TurboTax Premium was easy to use and it was for the most part excellent BUT going from "Start Your Return for Free" to needing TurboTax Premium was Not easy at all. I got the idea the 1099-NEC was going to attach as I was entering the info, OR right after it was done being entered. IT WAS VERY UNCLEAR that it woudn't attach until it was ready to file, so I kept re-entering the info! Very Frustrating!
Date published: 2023-04-11
Rated 4 out of 5 by from TurboTax works just fine Smooth process and done in less than 2 hours. Easy to Use
Date published: 2023-04-11
Rated 5 out of 5 by from turbo tax is wonderful I had several questions and was helped effortlessly
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax worked well EXCEPT for not working All worked well. The biggest problem happened on the last page. I was online in Firefox. The last page did not have a final submit button! Had to call in for help. Yolanda walked me through downloading Chrome instead, changing to a current phone number, and getting to the last page again to submit.
Date published: 2023-04-11
Rated 5 out of 5 by from How do they make taxes fun? Idk how they do it, and even though I put off filing my taxes every year, somehow this product makes it fun and easy. Only 2 hours this year! Absurd. 5/5 stars and I'll see you guys next year.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3349