TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Omara Experience I purchase tax software to do two corporate entities and my personal taxes, each year. I have to steel myself for a difficult experience each year when it comes to purchasing and downloading my software. This year was especially difficult. I had to call multiple times, spend countless hours to finally get what I needed. Hopefully, you can help me engage with a knowledgeable rep next year. Here are some notes from my odyssey: 1: 23 - She sold me $309.99 worth of software. I asked her to stay on the phone with me to ensure the software downloaded ok. I let her know instead of the software I was expecting I had 2016 Home and business for MAC, 2016 TT Business for Win, and TT Desktop Business CA SCORP 2021 Download. When I told her this she rush me off the phone and said she was transferring me to the desktop support group. 1:30 - Sisett trying to get me permission to get me the software, since it is not even invoiced. She got permission to give me the Needs my payment information but the cost is zero. 100% off. Confirmed 1 and 3 cost is zero. Need TT Business 2022 comes w One State - $159 + no discount (in the past this is good for five federal business returns) Need Individual Home and Business comes w One State $109.99 + No discount Need a State S Corporate – 39.99 – no Discount 2/13/21 – Tyendrea she offered me discounts on TT buss $160 – 20, S Corp $40 -20, Home and Buss $110 – 20. Total = $250 We got the wrong state again. Once I told her about, “Amanda found the CA SCORP skew and sent me that.”, she found the right one. 03012022 The state did not load properly. It tried to get me to purchase another state. Called a specialist and finally got it to download. Note: We needed to use Chrome to download these things. IE did not work – that was last year. This year Edge worked fine. Make sure it downloads successfully Confirmation in the Yahoo email from Intuit Turbotax Customer Service. TT Buss downloaded successfully TT Home and Business download successfully TT 2019 Additional State Unlock did not have a download button and did not have a license. Amanda found the CA SCORP skew and sent me that. **** 030222 Miracle, wait to install the State for CMRD s Corp. When you are done w Federal close out of TT, run the installer, let it open up TT choose CMRD and go to state. Yeaaa! *****
Date published: 2022-08-19
Rated 5 out of 5 by from Excellent, Helpful Maribel was great, she helped me feel at ease with filing my taxes.
Date published: 2022-08-19
Rated 4 out of 5 by from Worked Easiest I've done it so far. The early direct deposit thing didn't work. Couldn't enter my number so did the standard.
Date published: 2022-08-19
Rated 5 out of 5 by from Simple, Fast, and Professional Filing with TurboTax was quick and painless and made the tax season less stressful. My tax expert, Bernadette, was extremely professional, kind, and made a great effort to understand my particular situation going above and beyond to investigate some tax queries I had related to my specific situation
Date published: 2022-08-19
Rated 5 out of 5 by from Excellent Process I have used TurboTax for the last 5 years and very much appreciate how thorough and efficient this software is.
Date published: 2022-08-19
Rated 5 out of 5 by from Turbo Tax Works for me. I have used it for 37 year Great product. Address all the major issues. Great user support
Date published: 2022-08-19
Rated 5 out of 5 by from Awesome This experience was great in every way. Very professional
Date published: 2022-08-19
Rated 5 out of 5 by from This was great My advisor was wonderful He answered all my questions acurately
Date published: 2022-08-18
Rated 5 out of 5 by from Thanks Turbo Tax Turbo Tax made filing and calculating my taxes a breeze.
Date published: 2022-08-18
Rated 5 out of 5 by from Excellent App Have been using Turbo Tax Business and Home and Business for over third years. Easy to use as well as an excellent learning experience.
Date published: 2022-08-18
All TurboTax® Offerings Reviews - Page 3349
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Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Omara Experience I purchase tax software to do two corporate entities and my personal taxes, each year. I have to steel myself for a difficult experience each year when it comes to purchasing and downloading my software. This year was especially difficult. I had to call multiple times, spend countless hours to finally get what I needed. Hopefully, you can help me engage with a knowledgeable rep next year. Here are some notes from my odyssey: 1: 23 - She sold me $309.99 worth of software. I asked her to stay on the phone with me to ensure the software downloaded ok. I let her know instead of the software I was expecting I had 2016 Home and business for MAC, 2016 TT Business for Win, and TT Desktop Business CA SCORP 2021 Download. When I told her this she rush me off the phone and said she was transferring me to the desktop support group. 1:30 - Sisett trying to get me permission to get me the software, since it is not even invoiced. She got permission to give me the Needs my payment information but the cost is zero. 100% off. Confirmed 1 and 3 cost is zero. Need TT Business 2022 comes w One State - $159 + no discount (in the past this is good for five federal business returns) Need Individual Home and Business comes w One State $109.99 + No discount Need a State S Corporate – 39.99 – no Discount 2/13/21 – Tyendrea she offered me discounts on TT buss $160 – 20, S Corp $40 -20, Home and Buss $110 – 20. Total = $250 We got the wrong state again. Once I told her about, “Amanda found the CA SCORP skew and sent me that.”, she found the right one. 03012022 The state did not load properly. It tried to get me to purchase another state. Called a specialist and finally got it to download. Note: We needed to use Chrome to download these things. IE did not work – that was last year. This year Edge worked fine. Make sure it downloads successfully Confirmation in the Yahoo email from Intuit Turbotax Customer Service. TT Buss downloaded successfully TT Home and Business download successfully TT 2019 Additional State Unlock did not have a download button and did not have a license. Amanda found the CA SCORP skew and sent me that. **** 030222 Miracle, wait to install the State for CMRD s Corp. When you are done w Federal close out of TT, run the installer, let it open up TT choose CMRD and go to state. Yeaaa! *****
Date published: 2022-08-19
Rated 5 out of 5 by from Excellent, Helpful Maribel was great, she helped me feel at ease with filing my taxes.
Date published: 2022-08-19
Rated 4 out of 5 by from Worked Easiest I've done it so far. The early direct deposit thing didn't work. Couldn't enter my number so did the standard.
Date published: 2022-08-19
Rated 5 out of 5 by from Simple, Fast, and Professional Filing with TurboTax was quick and painless and made the tax season less stressful. My tax expert, Bernadette, was extremely professional, kind, and made a great effort to understand my particular situation going above and beyond to investigate some tax queries I had related to my specific situation
Date published: 2022-08-19
Rated 5 out of 5 by from Excellent Process I have used TurboTax for the last 5 years and very much appreciate how thorough and efficient this software is.
Date published: 2022-08-19
Rated 5 out of 5 by from Turbo Tax Works for me. I have used it for 37 year Great product. Address all the major issues. Great user support
Date published: 2022-08-19
Rated 5 out of 5 by from Awesome This experience was great in every way. Very professional
Date published: 2022-08-19
Rated 5 out of 5 by from This was great My advisor was wonderful He answered all my questions acurately
Date published: 2022-08-18
Rated 5 out of 5 by from Thanks Turbo Tax Turbo Tax made filing and calculating my taxes a breeze.
Date published: 2022-08-18
Rated 5 out of 5 by from Excellent App Have been using Turbo Tax Business and Home and Business for over third years. Easy to use as well as an excellent learning experience.
Date published: 2022-08-18
All TurboTax® Offerings Reviews - Page 3349