TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Scam This is not a free service even though i qualify to file for free. Plus after my return got rejected the site kept sending me in loops and wouldn't let me change or fix the issue. They need to fix their site! and they need to stop charging people that qualify for free filing.
Date published: 2023-04-11
Rated 3 out of 5 by from Tedious Your process remains tedious, especially the review portion. Why do I have to find information that exists in your system?
Date published: 2023-04-11
Rated 3 out of 5 by from Super Easy but overpriced I love turbo tax but it has become so expensive I can literally pay the same amount to support a local business in my area and have them do my taxes. Swapping to that next year. I'd rather pay a person than a software.
Date published: 2023-04-11
Rated 5 out of 5 by from 2022 Turbo Tax Painless 2022 Turbo Tax Painless. Got it the job done, stressless!
Date published: 2023-04-11
Rated 5 out of 5 by from Get Samuel as your expert if you can!! Samuel was awesome!! It was super simple and easy to file!
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax saved me so much money Turbo Tax is great. I spent a lot on accountants before Turbo Tax, Now I do it myself in less than an hour.
Date published: 2023-04-11
Rated 3 out of 5 by from Turbo Tax gets the job done despite annoyances Having used TurboTax for a number of years I found the 2022 version to have several annoying flaws. For example, it complained about the K-1 from my Sub-S corp because it had "blanks". Well the income was zero, and that's what I typed in - what else could I have done? The income section continued to ask the same questions over and over - about cyber income, disaster relief, and some other nonsense that I'd answered NO to previously and yet I must have been asked the same thing 4 or 5 times. Once is enough. Same is true for the "friendly reminder about your retirement". Once is sufficient, stop after you've told me about having to make withdrawls already! Finally in my state tax section I was given zero dollars credit for property taxes even though I've received a credit in previous years and paid over $5K in property tax last year. No explanation, no ability to ask for help without paying extra. Maybe it's fine but it doesn't feel like TT gave me the full credit deserved. Speaking of paying extra, OK I get the motivation to upsell users on "Max". But quit nagging after we've said NO once or twice, OK? Bottom line is TurboTax completed my filing without difficulty and my taxes are paid, but tax time is stressful enough without being nagged and chased through endless loops for no reason. Because of this I'd give thoughtful consideration to changing to a different tax software provider next year.
Date published: 2023-04-11
Rated 5 out of 5 by from Great program Easy to follow instructions and prompts. Would recommend to all.
Date published: 2023-04-11
Rated 2 out of 5 by from Not very happy with turbo tax Found it hard to navigate. don't like not having program on my computer. Don't like not knowing price ahead of time. Used TT a number of years ago and found the process much easier. Wanted to look at forms and that didn't seem possible during the process. you clearly don't want me posting this review. I have tried 20 nicknames and they are all used.
Date published: 2023-04-11
Rated 3 out of 5 by from Credit Card Does not Work Every year I attempt to use a CC to pay for a state return and receive an error at the Place Order screen. I tried multiple cards, and all received an error back. This has been 3 years in a row . thank you for saving me $25
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3346
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Scam This is not a free service even though i qualify to file for free. Plus after my return got rejected the site kept sending me in loops and wouldn't let me change or fix the issue. They need to fix their site! and they need to stop charging people that qualify for free filing.
Date published: 2023-04-11
Rated 3 out of 5 by from Tedious Your process remains tedious, especially the review portion. Why do I have to find information that exists in your system?
Date published: 2023-04-11
Rated 3 out of 5 by from Super Easy but overpriced I love turbo tax but it has become so expensive I can literally pay the same amount to support a local business in my area and have them do my taxes. Swapping to that next year. I'd rather pay a person than a software.
Date published: 2023-04-11
Rated 5 out of 5 by from 2022 Turbo Tax Painless 2022 Turbo Tax Painless. Got it the job done, stressless!
Date published: 2023-04-11
Rated 5 out of 5 by from Get Samuel as your expert if you can!! Samuel was awesome!! It was super simple and easy to file!
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax saved me so much money Turbo Tax is great. I spent a lot on accountants before Turbo Tax, Now I do it myself in less than an hour.
Date published: 2023-04-11
Rated 3 out of 5 by from Turbo Tax gets the job done despite annoyances Having used TurboTax for a number of years I found the 2022 version to have several annoying flaws. For example, it complained about the K-1 from my Sub-S corp because it had "blanks". Well the income was zero, and that's what I typed in - what else could I have done? The income section continued to ask the same questions over and over - about cyber income, disaster relief, and some other nonsense that I'd answered NO to previously and yet I must have been asked the same thing 4 or 5 times. Once is enough. Same is true for the "friendly reminder about your retirement". Once is sufficient, stop after you've told me about having to make withdrawls already! Finally in my state tax section I was given zero dollars credit for property taxes even though I've received a credit in previous years and paid over $5K in property tax last year. No explanation, no ability to ask for help without paying extra. Maybe it's fine but it doesn't feel like TT gave me the full credit deserved. Speaking of paying extra, OK I get the motivation to upsell users on "Max". But quit nagging after we've said NO once or twice, OK? Bottom line is TurboTax completed my filing without difficulty and my taxes are paid, but tax time is stressful enough without being nagged and chased through endless loops for no reason. Because of this I'd give thoughtful consideration to changing to a different tax software provider next year.
Date published: 2023-04-11
Rated 5 out of 5 by from Great program Easy to follow instructions and prompts. Would recommend to all.
Date published: 2023-04-11
Rated 2 out of 5 by from Not very happy with turbo tax Found it hard to navigate. don't like not having program on my computer. Don't like not knowing price ahead of time. Used TT a number of years ago and found the process much easier. Wanted to look at forms and that didn't seem possible during the process. you clearly don't want me posting this review. I have tried 20 nicknames and they are all used.
Date published: 2023-04-11
Rated 3 out of 5 by from Credit Card Does not Work Every year I attempt to use a CC to pay for a state return and receive an error at the Place Order screen. I tried multiple cards, and all received an error back. This has been 3 years in a row . thank you for saving me $25
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3346