TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Still quite good This year there were more strange fields that we had to enter manually after the interview. The questions were related to NOL types and amounts that could have been imported from prior returns or asked in a better interview style.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax I like using Turbo Tax and have been using it for a very long time. But, anytime I get a discount code from my credit union of a discount amount, it is never that amount. For example, the credit union offers $15 off, but when I get ready to pay it only deducted $5. This happens every time I file.
Date published: 2021-03-16
Rated 5 out of 5 by from Very nice! Glad to be a customer!!!! He was great and experienced. Quick answers and patience with me on my first experience with turbo tax! Thank you so much!!!
Date published: 2021-03-16
Rated 3 out of 5 by from Anything out of the ordinary & you're out of luck Every year I return for the ease of loading in details from my previous return. As I get older, my taxes grow in complexity. TurboTax is not ideal for this sort of filing. Their search tools have limited support details and anything which would help with the process cost money. I went to H&R Block one year and really liked it but with COVID I opt'ed for TurboTax again. They didn't give me very much confidence that the sale of my home and the purchase of my new one was accounted for correctly. Overall you will leave feeling like you filed incorrectly but you gave it your best shot. I look forward to the day we have a government website which is just as simple and doesn't cost.
Date published: 2021-03-16
Rated 5 out of 5 by from AWESOME! No sweat, easy to use very friendly system. I'll recommend.
Date published: 2021-03-16
Rated 4 out of 5 by from Turbotax is Great My wife and I are employed as well as small business owners and turbotax got us all the deductions we could get to keep as much of our money as possible thanks turbotax
Date published: 2021-03-16
Rated 5 out of 5 by from LOVE TURBO TAX I USE TURBO TX EVERY YEAR. ITS QUICK AND EASY, GREAT!!!!!!!
Date published: 2021-03-16
Rated 5 out of 5 by from I love it's simplicity. I used the free version just to get it done and filed and was so please at how easy and fast you can get it done. I love it so much and hope that others love being able to handle their taxes with ease.
Date published: 2021-03-16
Rated 4 out of 5 by from very easy website was easy to navigate. live expert was very helpful.
Date published: 2021-03-16
Rated 1 out of 5 by from there is an endless loop when trying to file The schedule E workpapers keep telling me that something is required, and then when I add it, run the error check again, it says it needs to be blank. There is no way to skip this and just file the stupid return . . . so incredibly frustrating to try to get this done. Turbotax is the most expensive tax prep software, but it is impossible to use - i will not be buying this next year because of how completely pointless this "error check' functionality is. Calling the support line is even more frustrating as it's just an automated help desk that forwarded me to the online forum - where I can't find an answer. Completely unacceptable.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 3345
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Still quite good This year there were more strange fields that we had to enter manually after the interview. The questions were related to NOL types and amounts that could have been imported from prior returns or asked in a better interview style.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax I like using Turbo Tax and have been using it for a very long time. But, anytime I get a discount code from my credit union of a discount amount, it is never that amount. For example, the credit union offers $15 off, but when I get ready to pay it only deducted $5. This happens every time I file.
Date published: 2021-03-16
Rated 5 out of 5 by from Very nice! Glad to be a customer!!!! He was great and experienced. Quick answers and patience with me on my first experience with turbo tax! Thank you so much!!!
Date published: 2021-03-16
Rated 3 out of 5 by from Anything out of the ordinary & you're out of luck Every year I return for the ease of loading in details from my previous return. As I get older, my taxes grow in complexity. TurboTax is not ideal for this sort of filing. Their search tools have limited support details and anything which would help with the process cost money. I went to H&R Block one year and really liked it but with COVID I opt'ed for TurboTax again. They didn't give me very much confidence that the sale of my home and the purchase of my new one was accounted for correctly. Overall you will leave feeling like you filed incorrectly but you gave it your best shot. I look forward to the day we have a government website which is just as simple and doesn't cost.
Date published: 2021-03-16
Rated 5 out of 5 by from AWESOME! No sweat, easy to use very friendly system. I'll recommend.
Date published: 2021-03-16
Rated 4 out of 5 by from Turbotax is Great My wife and I are employed as well as small business owners and turbotax got us all the deductions we could get to keep as much of our money as possible thanks turbotax
Date published: 2021-03-16
Rated 5 out of 5 by from LOVE TURBO TAX I USE TURBO TX EVERY YEAR. ITS QUICK AND EASY, GREAT!!!!!!!
Date published: 2021-03-16
Rated 5 out of 5 by from I love it's simplicity. I used the free version just to get it done and filed and was so please at how easy and fast you can get it done. I love it so much and hope that others love being able to handle their taxes with ease.
Date published: 2021-03-16
Rated 4 out of 5 by from very easy website was easy to navigate. live expert was very helpful.
Date published: 2021-03-16
Rated 1 out of 5 by from there is an endless loop when trying to file The schedule E workpapers keep telling me that something is required, and then when I add it, run the error check again, it says it needs to be blank. There is no way to skip this and just file the stupid return . . . so incredibly frustrating to try to get this done. Turbotax is the most expensive tax prep software, but it is impossible to use - i will not be buying this next year because of how completely pointless this "error check' functionality is. Calling the support line is even more frustrating as it's just an automated help desk that forwarded me to the online forum - where I can't find an answer. Completely unacceptable.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 3345