TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 1 out of 5 by Billie6 from Turbo Tax Didn't Work this Year....Bad Software Turbo Tax is always difficult to use because of Safety Features, but this year was a Catastrophe. It wouldn't connect to the Internet at times due to inability to work with protection software, it wouldn't download my fidelity data until I defeated 2 factor identification, it failed to come back to the same place when I saved my file and returned, the "help data base" was useless to resolve these difficulties, and it was a pain to get a real person on line to help. Overall, Horrible service,
Date published: 2023-04-13
Rated 3 out of 5 by PeepsmomPortland from User interface for entering K-1s isn't very good This was my first time using Turbo Tax in over 20 years, and while parts of it were very easy-to-use and saved me a bunch of time (for example, being able to import my 1099s electronically), the interface for entering K-1 data was so poor that I probably spent more time trouble shooting this that it would have taken me to just do the entire tax return by hand. In particular, one of the interfaces (but not all) turned out to need actual numbers in every cell, but TT instructions didn't say that. The "Review" triggered by the empty cells used a truncated name that made it appear to be asking for the same thing over and over (e.g., Enter QBI, Enter QBI, etc.) but was actually different (e.g., QBI 2019, QBI 2020, etc), and so my resulting returns had incorrect numbers all over the schedule. After many, many hours, I figured out what was going on and entered 0 in all of the blank cells, and then everything finally worked.
Date published: 2023-04-13
Rated 5 out of 5 by RUMSON ROD from TURBO TAX IS AN EXCELLENT TOOL TO PREPARE YOUR TAX I HAVE UTILIZED TURBO TAX FOR THE LAST 8 YEARS. IT HAS MADE SUCH A POSITIVE DIFFERENCE !
Date published: 2023-04-13
Rated 4 out of 5 by Hello ran from Almost Perfect Works great but very difficult to get answers to simple questions. Can't access help for specific areas of tax return. Put in very words that say an error has been made and help does not come up for that subject. Could be better user friendly.
Date published: 2023-04-13
Rated 5 out of 5 by Wyo38 from I have used Turbo Tax Deluxe for many years My experience has been very good. Did not spend any time with experts this year.
Date published: 2023-04-13
Rated 5 out of 5 by MFRSD from The pain of filing is mininmized! Through the forest and over the hill into success with complete guidance and explanations to file Fed and State taxes! A complex task made easier. Just make sure you have access to all required docs.
Date published: 2023-04-13
Rated 3 out of 5 by CrazyGrampie from TurboTAX is too Expensive It's crazy that in addition to taxes I have to pay nearly $200 for filing online plus filing fees! There should be a law against this kind of excessive pricing.
Date published: 2023-04-13
Rated 4 out of 5 by aincognito96 from Yay TurboTax I just used the basic free version because my taxes are not complicated. I had less dread this year, knowing TurboTax simple and easy format.
Date published: 2023-04-13
Rated 2 out of 5 by Wendy331 from Decent product, way too expensive Product did mostly what i needed it to, though its a pain to try to use the site while switching between other windows. Unfortunately the pricing has gotten out of hand. Shouldn't cost an extra $60 to file a state return when i just spent over $100 on premium. Ridiculous.
Date published: 2023-04-13
Rated 4 out of 5 by MJBry from Turbo Tax is easy to use I had no problems using the product, found it easy to use.
All TurboTax® Offerings Reviews - Page 3342
Date published: 2023-04-13
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by Billie6 from Turbo Tax Didn't Work this Year....Bad Software Turbo Tax is always difficult to use because of Safety Features, but this year was a Catastrophe. It wouldn't connect to the Internet at times due to inability to work with protection software, it wouldn't download my fidelity data until I defeated 2 factor identification, it failed to come back to the same place when I saved my file and returned, the "help data base" was useless to resolve these difficulties, and it was a pain to get a real person on line to help. Overall, Horrible service,
Date published: 2023-04-13
Rated 3 out of 5 by PeepsmomPortland from User interface for entering K-1s isn't very good This was my first time using Turbo Tax in over 20 years, and while parts of it were very easy-to-use and saved me a bunch of time (for example, being able to import my 1099s electronically), the interface for entering K-1 data was so poor that I probably spent more time trouble shooting this that it would have taken me to just do the entire tax return by hand. In particular, one of the interfaces (but not all) turned out to need actual numbers in every cell, but TT instructions didn't say that. The "Review" triggered by the empty cells used a truncated name that made it appear to be asking for the same thing over and over (e.g., Enter QBI, Enter QBI, etc.) but was actually different (e.g., QBI 2019, QBI 2020, etc), and so my resulting returns had incorrect numbers all over the schedule. After many, many hours, I figured out what was going on and entered 0 in all of the blank cells, and then everything finally worked.
Date published: 2023-04-13
Rated 5 out of 5 by RUMSON ROD from TURBO TAX IS AN EXCELLENT TOOL TO PREPARE YOUR TAX I HAVE UTILIZED TURBO TAX FOR THE LAST 8 YEARS. IT HAS MADE SUCH A POSITIVE DIFFERENCE !
Date published: 2023-04-13
Rated 4 out of 5 by Hello ran from Almost Perfect Works great but very difficult to get answers to simple questions. Can't access help for specific areas of tax return. Put in very words that say an error has been made and help does not come up for that subject. Could be better user friendly.
Date published: 2023-04-13
Rated 5 out of 5 by Wyo38 from I have used Turbo Tax Deluxe for many years My experience has been very good. Did not spend any time with experts this year.
Date published: 2023-04-13
Rated 5 out of 5 by MFRSD from The pain of filing is mininmized! Through the forest and over the hill into success with complete guidance and explanations to file Fed and State taxes! A complex task made easier. Just make sure you have access to all required docs.
Date published: 2023-04-13
Rated 3 out of 5 by CrazyGrampie from TurboTAX is too Expensive It's crazy that in addition to taxes I have to pay nearly $200 for filing online plus filing fees! There should be a law against this kind of excessive pricing.
Date published: 2023-04-13
Rated 4 out of 5 by aincognito96 from Yay TurboTax I just used the basic free version because my taxes are not complicated. I had less dread this year, knowing TurboTax simple and easy format.
Date published: 2023-04-13
Rated 2 out of 5 by Wendy331 from Decent product, way too expensive Product did mostly what i needed it to, though its a pain to try to use the site while switching between other windows. Unfortunately the pricing has gotten out of hand. Shouldn't cost an extra $60 to file a state return when i just spent over $100 on premium. Ridiculous.
Date published: 2023-04-13
Rated 4 out of 5 by MJBry from Turbo Tax is easy to use I had no problems using the product, found it easy to use.
All TurboTax® Offerings Reviews - Page 3342
Date published: 2023-04-13