TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax is easy to use Using Turbo Tax has made filing taxes easy for me and my family
Date published: 2022-04-03
Rated 5 out of 5 by from Best on-line tax program I've used! I have used other on-line tax filing programs, but end up confused and unhappy. TurboTax makes it a breeze with their easy-to-answer questions. TurboTax pricing is also much budget-friendly.
Date published: 2022-04-03
Rated 1 out of 5 by from Incompetency. I have been a long time Turbo Tax user. I was told I would get $25. gift card for referring a friend and she would get 20% discount. She did not so I called customer service and after waiting on the phone for 45 minutes while she called someone to get this resolved she gave me a service code and I thought great this is resolved. When I inserted the service code it did not work. I called back and the man i got on the phone said there was nothing he could do for me. Really!!! I have been a customer for years and you do nothing over a 20% discount for my friend and we will see if I receive a $25 gift card in 30 days for referring her. We shall see. Not very hopeful!!
Date published: 2022-04-03
Rated 1 out of 5 by from Form 709 not available It is unacceptable that form 709 is not only not supported, but not included. There is no possible way for me to file form 709 together with my turbotax return. Having to fill the form manually is disappointing, but OK. However, the form is simply not available in turbotax, that is really unacceptable.
Date published: 2022-04-03
Rated 2 out of 5 by from easy to use but very corrupt The product and engineering teams at TurboTax should be incredibly proud of themselves; the product is a dream to use and operate, and I appreciate how easy it is. However, I resent Intuit for lobbying the US government to keep tax filing complicated in an attempt to continue sucking profit from the American people.
Date published: 2022-04-03
Rated 2 out of 5 by from Very unclear with their prices The farther you get in the process the more of their fees start poping up. H&R Block is much better. I used this service because it was supposed to be free/cheaper. By the end it clearly wasent but at that point I was over it from and just went through with it. I won’t use turbo tax again
Date published: 2022-04-03
Rated 5 out of 5 by from Awesome I use it every year because it's cost effective and quick.
Date published: 2022-04-03
Rated 5 out of 5 by from Easy and Simple The process was easy and simple. I was able to do my taxes in under an hour.
Date published: 2022-04-03
Rated 4 out of 5 by from Easy, but needs better integration I have used TurboTax for my tax preparation for all except one memorable and awful year that we paid a local preparation company (won't make that mistake again). It really does make life easier. However, this year I used the actual software download rather than online platform, and the integration was less smooth than I have experienced with repeat online entries. Didn't seem to be able to interface directly at all. For instance, previous employer and donation info was not auto-populated as it is when using only online. Had to upload the previous PDF of my tax return to even get my personal info in there. And had to log in separately to It's Deductible for the donations to cross over.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Makes Moving Easy! Working with Turbo Tax from start to finish was easy and thorough. We moved from west coast to Florida with all new tax rules and appreciated the guidance and how Kevin, our expert, took over and handled our returns. We look forward to filing next year with Turbo Tax!
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3342
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is easy to use Using Turbo Tax has made filing taxes easy for me and my family
Date published: 2022-04-03
Rated 5 out of 5 by from Best on-line tax program I've used! I have used other on-line tax filing programs, but end up confused and unhappy. TurboTax makes it a breeze with their easy-to-answer questions. TurboTax pricing is also much budget-friendly.
Date published: 2022-04-03
Rated 1 out of 5 by from Incompetency. I have been a long time Turbo Tax user. I was told I would get $25. gift card for referring a friend and she would get 20% discount. She did not so I called customer service and after waiting on the phone for 45 minutes while she called someone to get this resolved she gave me a service code and I thought great this is resolved. When I inserted the service code it did not work. I called back and the man i got on the phone said there was nothing he could do for me. Really!!! I have been a customer for years and you do nothing over a 20% discount for my friend and we will see if I receive a $25 gift card in 30 days for referring her. We shall see. Not very hopeful!!
Date published: 2022-04-03
Rated 1 out of 5 by from Form 709 not available It is unacceptable that form 709 is not only not supported, but not included. There is no possible way for me to file form 709 together with my turbotax return. Having to fill the form manually is disappointing, but OK. However, the form is simply not available in turbotax, that is really unacceptable.
Date published: 2022-04-03
Rated 2 out of 5 by from easy to use but very corrupt The product and engineering teams at TurboTax should be incredibly proud of themselves; the product is a dream to use and operate, and I appreciate how easy it is. However, I resent Intuit for lobbying the US government to keep tax filing complicated in an attempt to continue sucking profit from the American people.
Date published: 2022-04-03
Rated 2 out of 5 by from Very unclear with their prices The farther you get in the process the more of their fees start poping up. H&R Block is much better. I used this service because it was supposed to be free/cheaper. By the end it clearly wasent but at that point I was over it from and just went through with it. I won’t use turbo tax again
Date published: 2022-04-03
Rated 5 out of 5 by from Awesome I use it every year because it's cost effective and quick.
Date published: 2022-04-03
Rated 5 out of 5 by from Easy and Simple The process was easy and simple. I was able to do my taxes in under an hour.
Date published: 2022-04-03
Rated 4 out of 5 by from Easy, but needs better integration I have used TurboTax for my tax preparation for all except one memorable and awful year that we paid a local preparation company (won't make that mistake again). It really does make life easier. However, this year I used the actual software download rather than online platform, and the integration was less smooth than I have experienced with repeat online entries. Didn't seem to be able to interface directly at all. For instance, previous employer and donation info was not auto-populated as it is when using only online. Had to upload the previous PDF of my tax return to even get my personal info in there. And had to log in separately to It's Deductible for the donations to cross over.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Makes Moving Easy! Working with Turbo Tax from start to finish was easy and thorough. We moved from west coast to Florida with all new tax rules and appreciated the guidance and how Kevin, our expert, took over and handled our returns. We look forward to filing next year with Turbo Tax!
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3342