TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TURBO TAX WAS EASY TO USE I WAS ABLE TO START AND STOP AND COME BACK TO FINISH TAXES AT ANYTIME. NO RUSH AND NO HASSLE. SIMPLE AND EASY!
Date published: 2021-04-13
Rated 4 out of 5 by from OK but glitches in activation key entry etc Once it loaded and activated was fine as usual. I am a long time TurboTax user There were issues with entering the activation key and later paying for Audit protection and state efile. (I run Windows 10 latest version- new notebook purchased Dec 2020) - It hung up on the activation key screen -I had to change the screen resolutions to 800x600 (as on the forums) and it magically worked. Very surprised there are not patches to fix this in the auto updates (I ran this in March/April 2021....)
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is reliable and dependable TurboTax expert was very respectful, knowledgeable and has patience to answer my questions. Thank you.
Date published: 2021-04-13
Rated 2 out of 5 by from Trying to upsell WAY too much! Trying to upsell WAY too much! Too many 3rd party adds trying to trick you into selecting and then charging hidden fees if not caught right away.
Date published: 2021-04-13
Rated 5 out of 5 by from TURBO TAX ROCKS ! I have used nothing else but Turbo Tax for the last 15+. I know it is reliable and I can Trust Turbo tax to accurate. They also provide suggestions and reminders which is helpful for me
Date published: 2021-04-13
Rated 5 out of 5 by from Makes it easy I have been using Turbo Tax for years after I went from paper to electronic filing. I have always done my taxes after a tax service screwed up our tax return one year. Luckily it ended up being in our favor.
Date published: 2021-04-13
Rated 5 out of 5 by from :) TurboTax has ALWAYS been my go-to for filing for my income tax refund. I love TurboTax its simple and easy. Oh and also their live person service comes in clutch. If you have any questions or concerns they will call you within 1-2 mins which I think is great! ... No long waits!
Date published: 2021-04-13
Rated 5 out of 5 by from Exemplary customer service and ease of use. I was having difficulties navigating my deductions. I spoke with the excellent customer service agent, Carmen, who was extremely knowledgeable, easy to work with, and genuinely interested in getting me a great refund! She was able to untangle some problems and was a joy to talk to.
Date published: 2021-04-13
Rated 5 out of 5 by from This gets easier every year ... scary!! I'm amazed how quick the Turbo Tax service seems to get each year & I'm confident I didn't screw it up.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is simple to use All question were quickly responded to and accurately
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3330
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TURBO TAX WAS EASY TO USE I WAS ABLE TO START AND STOP AND COME BACK TO FINISH TAXES AT ANYTIME. NO RUSH AND NO HASSLE. SIMPLE AND EASY!
Date published: 2021-04-13
Rated 4 out of 5 by from OK but glitches in activation key entry etc Once it loaded and activated was fine as usual. I am a long time TurboTax user There were issues with entering the activation key and later paying for Audit protection and state efile. (I run Windows 10 latest version- new notebook purchased Dec 2020) - It hung up on the activation key screen -I had to change the screen resolutions to 800x600 (as on the forums) and it magically worked. Very surprised there are not patches to fix this in the auto updates (I ran this in March/April 2021....)
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is reliable and dependable TurboTax expert was very respectful, knowledgeable and has patience to answer my questions. Thank you.
Date published: 2021-04-13
Rated 2 out of 5 by from Trying to upsell WAY too much! Trying to upsell WAY too much! Too many 3rd party adds trying to trick you into selecting and then charging hidden fees if not caught right away.
Date published: 2021-04-13
Rated 5 out of 5 by from TURBO TAX ROCKS ! I have used nothing else but Turbo Tax for the last 15+. I know it is reliable and I can Trust Turbo tax to accurate. They also provide suggestions and reminders which is helpful for me
Date published: 2021-04-13
Rated 5 out of 5 by from Makes it easy I have been using Turbo Tax for years after I went from paper to electronic filing. I have always done my taxes after a tax service screwed up our tax return one year. Luckily it ended up being in our favor.
Date published: 2021-04-13
Rated 5 out of 5 by from :) TurboTax has ALWAYS been my go-to for filing for my income tax refund. I love TurboTax its simple and easy. Oh and also their live person service comes in clutch. If you have any questions or concerns they will call you within 1-2 mins which I think is great! ... No long waits!
Date published: 2021-04-13
Rated 5 out of 5 by from Exemplary customer service and ease of use. I was having difficulties navigating my deductions. I spoke with the excellent customer service agent, Carmen, who was extremely knowledgeable, easy to work with, and genuinely interested in getting me a great refund! She was able to untangle some problems and was a joy to talk to.
Date published: 2021-04-13
Rated 5 out of 5 by from This gets easier every year ... scary!! I'm amazed how quick the Turbo Tax service seems to get each year & I'm confident I didn't screw it up.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is simple to use All question were quickly responded to and accurately
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3330