TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I HAVE USED TURBO TAX FOR YEARS AND LIKE IT I have used it for my personal and my business and it has met my expection.
Date published: 2021-05-17
Rated 4 out of 5 by from Very Nice System I thought the program was user friendly in most areas. I would have like more explanations on certain documents that I have that did not come up on the software program. I was not sure if it should be added. I did do a search but it did not take me to those documents. Just perplexed but happy to be able to save money.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome smooth easy support smooth easy support smooth easy
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use. I have been using TurboTax for many years. It is very user friendly. Having someone there to answer questions is a plus.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Experience! The System was very easy and helpful throughout the process. Offered help in each category which was great!
Date published: 2021-05-17
Rated 2 out of 5 by from Not helpful I used the chat service to get tax advice through the Premium service. The "advisor" had me download a service that enabled him to see my screen. He was unable to answer my questions and I had to look up the answers on the IRS website. When I finally finished, the system would not let me complete filing based on advice I had gotten from the chat service. Again, I had to research the issue on my own. When I went to pay TurboTax, the system offered to take the fee out of my refund, with a $40 processing fee! Absurd! I will be using a tax professional in the future. I was forced to pay $140 and got absolutely no tax assistance.
Date published: 2021-05-17
Rated 3 out of 5 by from Got the job done I was not very happy about the price this year 2020 tax filing year..
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Great experience. I've been a customer for many years.
Date published: 2021-05-17
Rated 5 out of 5 by from fast and easy very user friendly and informative. i like the search ability for questions.
Date published: 2021-05-17
Rated 5 out of 5 by from So Easy to use Quick and easy to use, saves so much time. Been using Turbo Tax for over 20 years.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 3328
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I HAVE USED TURBO TAX FOR YEARS AND LIKE IT I have used it for my personal and my business and it has met my expection.
Date published: 2021-05-17
Rated 4 out of 5 by from Very Nice System I thought the program was user friendly in most areas. I would have like more explanations on certain documents that I have that did not come up on the software program. I was not sure if it should be added. I did do a search but it did not take me to those documents. Just perplexed but happy to be able to save money.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome smooth easy support smooth easy support smooth easy
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use. I have been using TurboTax for many years. It is very user friendly. Having someone there to answer questions is a plus.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Experience! The System was very easy and helpful throughout the process. Offered help in each category which was great!
Date published: 2021-05-17
Rated 2 out of 5 by from Not helpful I used the chat service to get tax advice through the Premium service. The "advisor" had me download a service that enabled him to see my screen. He was unable to answer my questions and I had to look up the answers on the IRS website. When I finally finished, the system would not let me complete filing based on advice I had gotten from the chat service. Again, I had to research the issue on my own. When I went to pay TurboTax, the system offered to take the fee out of my refund, with a $40 processing fee! Absurd! I will be using a tax professional in the future. I was forced to pay $140 and got absolutely no tax assistance.
Date published: 2021-05-17
Rated 3 out of 5 by from Got the job done I was not very happy about the price this year 2020 tax filing year..
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Great experience. I've been a customer for many years.
Date published: 2021-05-17
Rated 5 out of 5 by from fast and easy very user friendly and informative. i like the search ability for questions.
Date published: 2021-05-17
Rated 5 out of 5 by from So Easy to use Quick and easy to use, saves so much time. Been using Turbo Tax for over 20 years.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 3328