TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live
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TurboTax Full Service
Rated 5 out of 5 by
Mikey229 from
TurboTax is very user friendly
TurboTax has all the information you need to complete your taxes stress-free. It is very helpful at helping you identify where certain information might be or what certain terms refer to. As a first time user, I was pleased with how user-friendly the platform is.
Date published: 2022-03-27
Rated 4 out of 5 by
Bv0991 from
Great
Could have been a bit more structured. Asked unnecessary questions.
Date published: 2022-03-27
Rated 3 out of 5 by
InABadModd from
Be aware of the constant defaults to upgrade
As I click through, I am constantly irritated by the requests to upgrade and pay a lot more to file a very basic tax return!
Date published: 2022-03-27
Rated 4 out of 5 by
BillTin ny from
Works OK
Trouble importing Stock info but allows for manual input
Date published: 2022-03-27
Rated 5 out of 5 by
Eimear from
Happy with experience
I found it easy to follow When I had questions the live expert was very helpful and resolved my issues. It was nice that the help was a real person!
Date published: 2022-03-27
Rated 2 out of 5 by
Not a Fan 2022 from
Experience Poor/Recommended Overpaying Taxes
I have used the PC version of TurboTax for years and I found the user experience of the "live version" much worse. First TurboTax could not find my prior returns and could not upload the .pdf, that its software had created, from my PC so I had to re-enter more information than usual Second, the live assistance was variable. The software created a duplicate version of one form which it identified as a problem in "review" but following the instructions in the software, I could not delete that extra form. The first "expert" that I spoke with sent me a Q&A that was supposed to solve my problem. It didn't and when I read it and the comments from other users, I found that most users had the same experience: the instructions didn't work. I called back a second "expert" who was able to solve my problem after over an hour of frustration. Finally, the software is sold as providing an "expert review" But at the end, I am offered the choice of asking a specific question or bypassing the "review" Intuit/TurboTax, please note, there is a difference between providing expert review and providing an opportunity to ask questions. Presumably an expert knows to ask questions that I don't know are important. Finally, I was very dissatisfied with the workflow for determining whether a state refund from the prior year is taxable in the current year. Because of the upload problem, I had to find and enter a significant amount of information from prior returns. The software repeatedly suggested that I give up and consider it taxable. The last time that the software suggested I abandon the effort and consider it taxable was immediately before it told me that based on the voluminous information I provided, the refund was not taxable. So much for helping me find every tax break. In my experience the Live version is overpriced and inferior to the download version
Date published: 2022-03-27
Rated 5 out of 5 by
JC112233 from
TurboTax Review
Easy to use and the guides provided very useful information.
Date published: 2022-03-27
Rated 5 out of 5 by
JO003 from
Turbo Tax is amazing!
I had to deal w multiple states this year. Dawn was my tax specialist and she was amazing. Helpful and lightning fast to reply to ALL my annoying questions :). TurboTax interface and website was also real easy.
Date published: 2022-03-27
Rated 5 out of 5 by
Alpaca love from
So easy to use.
This program is so user friendly. I've been using Turbo Tax for about 12 or more years. It hasn't let me down yet
Date published: 2022-03-27
Rated 5 out of 5 by
tirenut1 from
Extremely helpful!
Every person I've talked to have been extremely helpful and curtious.
All TurboTax® Offerings Reviews - Page 3314
Date published: 2022-03-27
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Mikey229 from
TurboTax is very user friendly
TurboTax has all the information you need to complete your taxes stress-free. It is very helpful at helping you identify where certain information might be or what certain terms refer to. As a first time user, I was pleased with how user-friendly the platform is.
Date published: 2022-03-27
Rated 4 out of 5 by
Bv0991 from
Great
Could have been a bit more structured. Asked unnecessary questions.
Date published: 2022-03-27
Rated 3 out of 5 by
InABadModd from
Be aware of the constant defaults to upgrade
As I click through, I am constantly irritated by the requests to upgrade and pay a lot more to file a very basic tax return!
Date published: 2022-03-27
Rated 4 out of 5 by
BillTin ny from
Works OK
Trouble importing Stock info but allows for manual input
Date published: 2022-03-27
Rated 5 out of 5 by
Eimear from
Happy with experience
I found it easy to follow When I had questions the live expert was very helpful and resolved my issues. It was nice that the help was a real person!
Date published: 2022-03-27
Rated 2 out of 5 by
Not a Fan 2022 from
Experience Poor/Recommended Overpaying Taxes
I have used the PC version of TurboTax for years and I found the user experience of the "live version" much worse. First TurboTax could not find my prior returns and could not upload the .pdf, that its software had created, from my PC so I had to re-enter more information than usual Second, the live assistance was variable. The software created a duplicate version of one form which it identified as a problem in "review" but following the instructions in the software, I could not delete that extra form. The first "expert" that I spoke with sent me a Q&A that was supposed to solve my problem. It didn't and when I read it and the comments from other users, I found that most users had the same experience: the instructions didn't work. I called back a second "expert" who was able to solve my problem after over an hour of frustration. Finally, the software is sold as providing an "expert review" But at the end, I am offered the choice of asking a specific question or bypassing the "review" Intuit/TurboTax, please note, there is a difference between providing expert review and providing an opportunity to ask questions. Presumably an expert knows to ask questions that I don't know are important. Finally, I was very dissatisfied with the workflow for determining whether a state refund from the prior year is taxable in the current year. Because of the upload problem, I had to find and enter a significant amount of information from prior returns. The software repeatedly suggested that I give up and consider it taxable. The last time that the software suggested I abandon the effort and consider it taxable was immediately before it told me that based on the voluminous information I provided, the refund was not taxable. So much for helping me find every tax break. In my experience the Live version is overpriced and inferior to the download version
Date published: 2022-03-27
Rated 5 out of 5 by
JC112233 from
TurboTax Review
Easy to use and the guides provided very useful information.
Date published: 2022-03-27
Rated 5 out of 5 by
JO003 from
Turbo Tax is amazing!
I had to deal w multiple states this year. Dawn was my tax specialist and she was amazing. Helpful and lightning fast to reply to ALL my annoying questions :). TurboTax interface and website was also real easy.
Date published: 2022-03-27
Rated 5 out of 5 by
Alpaca love from
So easy to use.
This program is so user friendly. I've been using Turbo Tax for about 12 or more years. It hasn't let me down yet
Date published: 2022-03-27
Rated 5 out of 5 by
tirenut1 from
Extremely helpful!
Every person I've talked to have been extremely helpful and curtious.
All TurboTax® Offerings Reviews - Page 3314
Date published: 2022-03-27