TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from TurboTax REALLY disappoints in 21 I've used this product for over 25 years. Yet, when TurboTax began offering e-file, it blew up! Not only did I try 18 times to e-file, the error message was always the same. "The AGI OR the Taxpayer PIN does not match." Thank you for this stunningly focused error message. Having used version '20, the AGI pulled over from the prior year (which also failed to e-file). But the program hasn't figured that out! The the hints for PINs is astoundingly stupid. "Enter any 5-digit code to signify your E-Filing." As I mentioned, E-File did NOT work for me in filing 2020~yet the TurboTax program still wanted me to use the PIN I entered. I had those PINs in Secure Storage. It didn't matter. I literally tried every combination of those 2 PINs but the same Error Message came back. I'm done with this product.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax is the best! Turbo tax is fast and easy.. thank youu !!!!!!!!!!!!
Date published: 2022-03-31
Rated 4 out of 5 by from good and simple to use simple to use, the tax expert was helpful blahblah
Date published: 2022-03-31
Rated 5 out of 5 by from Awesome and Easy I've been using TurboTax for over 15 years and have always been pleased with the product and the support the team provides. My taxes are moderately difficult, and I always purchase the Premier Version.
Date published: 2022-03-31
Rated 5 out of 5 by from TURBO TAX - QUICK AND EASY! I have been using Turbo Tax Deluxe for 8 years and have had no problems. Got nice refunds 7 out of the 8 years and the one year I paid which is this year, the amount was small. I find it very simple to use and took me about 2.5 hours - had to briefly leave it a couple of times but could do taxes in my pajamas with coffee, without leaving the house! Efiled and charged tax payment to a credit card. Can't get any simpler! Thanks Turbo Tax!
Date published: 2022-03-31
Rated 4 out of 5 by from Peace of Mind I appreciate my Tax Expert Tim's professional handling of my complicated taxes -- long and short-term gains, employee stock purchases with decades of dividends reinvestment. I was concerned that I would have made a mistake and paid more or less. But, of course, paying less due to filing mistakes is not helpful if an audit occurs.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is easy to use I've been using it for years. So simole to understand and easy to do
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo is very good I did engage...he basically sent me articles to read
Date published: 2022-03-31
Rated 3 out of 5 by from Turbo Tax become way expensive The filing is easier to navigate but the price is way higher and hard to afford compare to last year.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is easy to use Very fast and easy to use. I'm very happy with the whole program.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3313
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax REALLY disappoints in 21 I've used this product for over 25 years. Yet, when TurboTax began offering e-file, it blew up! Not only did I try 18 times to e-file, the error message was always the same. "The AGI OR the Taxpayer PIN does not match." Thank you for this stunningly focused error message. Having used version '20, the AGI pulled over from the prior year (which also failed to e-file). But the program hasn't figured that out! The the hints for PINs is astoundingly stupid. "Enter any 5-digit code to signify your E-Filing." As I mentioned, E-File did NOT work for me in filing 2020~yet the TurboTax program still wanted me to use the PIN I entered. I had those PINs in Secure Storage. It didn't matter. I literally tried every combination of those 2 PINs but the same Error Message came back. I'm done with this product.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax is the best! Turbo tax is fast and easy.. thank youu !!!!!!!!!!!!
Date published: 2022-03-31
Rated 4 out of 5 by from good and simple to use simple to use, the tax expert was helpful blahblah
Date published: 2022-03-31
Rated 5 out of 5 by from Awesome and Easy I've been using TurboTax for over 15 years and have always been pleased with the product and the support the team provides. My taxes are moderately difficult, and I always purchase the Premier Version.
Date published: 2022-03-31
Rated 5 out of 5 by from TURBO TAX - QUICK AND EASY! I have been using Turbo Tax Deluxe for 8 years and have had no problems. Got nice refunds 7 out of the 8 years and the one year I paid which is this year, the amount was small. I find it very simple to use and took me about 2.5 hours - had to briefly leave it a couple of times but could do taxes in my pajamas with coffee, without leaving the house! Efiled and charged tax payment to a credit card. Can't get any simpler! Thanks Turbo Tax!
Date published: 2022-03-31
Rated 4 out of 5 by from Peace of Mind I appreciate my Tax Expert Tim's professional handling of my complicated taxes -- long and short-term gains, employee stock purchases with decades of dividends reinvestment. I was concerned that I would have made a mistake and paid more or less. But, of course, paying less due to filing mistakes is not helpful if an audit occurs.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is easy to use I've been using it for years. So simole to understand and easy to do
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo is very good I did engage...he basically sent me articles to read
Date published: 2022-03-31
Rated 3 out of 5 by from Turbo Tax become way expensive The filing is easier to navigate but the price is way higher and hard to afford compare to last year.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is easy to use Very fast and easy to use. I'm very happy with the whole program.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3313