TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from TurboTax lobbying makes taxes insufferable Filing taxes should be simple and easy. TurboTax’s product makes a complicated process simple and easy, but they’re also the exact reason that their product is necessary.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy To Use Everything was very smooth, when I was unsure about something the little side information toolbar helped a lot.
Date published: 2023-04-13
Rated 5 out of 5 by from Can’t go wrong with the “Double T’s” Always a pleasure doing my taxes with Turbo Tax. It’s simple and painless!
Date published: 2023-04-13
Rated 5 out of 5 by from Great Program I have used Turbotax for years, and though it's a bit pricey -- it's worth every penny. Not only can I get my taxes done, but the explanations provided for different things allow me to learn what tax deductions I may qualify for next year.
Date published: 2023-04-13
Rated 2 out of 5 by from This will be the last year I use Turbo Tax I have been using Turbo Tax for the last 8 years. The product is user friendly and really helps guide you through the process of doing an annoying a complicated task. HOWEVER, the product is designed to make money off of people who don't know any better. I am fairly competent when it comes to doing my taxes, so I dont usually use the different plans TurboTax offers (MAX, Premium, etc.) This year I decided to opt for MAX which offered added protection for mistakes. After inputting all of my tax information the program FORCED me to take the Premium Product. Why? Because I sold stocks or foreign investments. Check my file. I DID NOT SELL ANY INVESTMENTS. So instead of paying the $59 I got roped into $119. My next complaint is payment options. When it comes down to decide how to pay for said premium plan I was offered two options. 1. Deduct it from my return 2. Pay with a CC. Since deducting from my return seemed the most convenient I decided to go with this option. At no point did it say there was going to be a ridiculous fee for using this option until I noticed it on the review section of my taxes before filing. Like I said, I have been using TurboTax for 8 years and this has become an increasing issue over the last couple years and enough is enough. I will be filing somewhere else in the future if these types of poor business practices are not addressed.
Date published: 2023-04-13
Rated 5 out of 5 by from ouystanding really easy and great support from turbo tax team. thank you
Date published: 2023-04-13
Rated 4 out of 5 by from Online Filling in the forms is straightforward and easy. My only issue is I can't see the actual forms. I saw some numbers that did not make sense to me but, was unable to see where the issue was or how the amount was calculated. Other than that, easy.
Date published: 2023-04-13
Rated 5 out of 5 by from EXCELLENT, easy to use Easy To Follow Instructions, very helpful, efficient
Date published: 2023-04-13
Rated 5 out of 5 by from Great Exceptional, easy to use. efficient. made me happy
Date published: 2023-04-13
Rated 4 out of 5 by from First timer This is my first time using turbo tax and it is pretty easy to use. I normally go to H & R Block. one of my clients told me to use you guys because it was easy.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax lobbying makes taxes insufferable Filing taxes should be simple and easy. TurboTax’s product makes a complicated process simple and easy, but they’re also the exact reason that their product is necessary.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy To Use Everything was very smooth, when I was unsure about something the little side information toolbar helped a lot.
Date published: 2023-04-13
Rated 5 out of 5 by from Can’t go wrong with the “Double T’s” Always a pleasure doing my taxes with Turbo Tax. It’s simple and painless!
Date published: 2023-04-13
Rated 5 out of 5 by from Great Program I have used Turbotax for years, and though it's a bit pricey -- it's worth every penny. Not only can I get my taxes done, but the explanations provided for different things allow me to learn what tax deductions I may qualify for next year.
Date published: 2023-04-13
Rated 2 out of 5 by from This will be the last year I use Turbo Tax I have been using Turbo Tax for the last 8 years. The product is user friendly and really helps guide you through the process of doing an annoying a complicated task. HOWEVER, the product is designed to make money off of people who don't know any better. I am fairly competent when it comes to doing my taxes, so I dont usually use the different plans TurboTax offers (MAX, Premium, etc.) This year I decided to opt for MAX which offered added protection for mistakes. After inputting all of my tax information the program FORCED me to take the Premium Product. Why? Because I sold stocks or foreign investments. Check my file. I DID NOT SELL ANY INVESTMENTS. So instead of paying the $59 I got roped into $119. My next complaint is payment options. When it comes down to decide how to pay for said premium plan I was offered two options. 1. Deduct it from my return 2. Pay with a CC. Since deducting from my return seemed the most convenient I decided to go with this option. At no point did it say there was going to be a ridiculous fee for using this option until I noticed it on the review section of my taxes before filing. Like I said, I have been using TurboTax for 8 years and this has become an increasing issue over the last couple years and enough is enough. I will be filing somewhere else in the future if these types of poor business practices are not addressed.
Date published: 2023-04-13
Rated 5 out of 5 by from ouystanding really easy and great support from turbo tax team. thank you
Date published: 2023-04-13
Rated 4 out of 5 by from Online Filling in the forms is straightforward and easy. My only issue is I can't see the actual forms. I saw some numbers that did not make sense to me but, was unable to see where the issue was or how the amount was calculated. Other than that, easy.
Date published: 2023-04-13
Rated 5 out of 5 by from EXCELLENT, easy to use Easy To Follow Instructions, very helpful, efficient
Date published: 2023-04-13
Rated 5 out of 5 by from Great Exceptional, easy to use. efficient. made me happy
Date published: 2023-04-13
Rated 4 out of 5 by from First timer This is my first time using turbo tax and it is pretty easy to use. I normally go to H & R Block. one of my clients told me to use you guys because it was easy.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3309