TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Not at all what I expected I purchased Turbo Tax and it was to include free E filing with the State. Instead, it tried to charge me $25. So I printed it instead. Then the Federal e-filing kept being returned. The only reason given was incorrect AGI and 5 digit PIN. The AGI was taken directly from my tax returns and how am I suppose to remember a random PIN number from last year? I will not be purchasing your bogus product next year!
Date published: 2022-03-27
Rated 5 out of 5 by from Great help this year The young man who called me back was very helpful. His name was Miguel
Date published: 2022-03-27
Rated 3 out of 5 by from Needs Work Turbotax asks multiple and repeated questions - Year after year. Information provided is detailed in such a way that you have to go through all of the steps to figure out that you don't qualify for the deduction. They present upgrade fees on every click and then if you choose it there's no way to remove them. They also continue to remove specific and important tax forms at the state level.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is Super!!! Turbo Tax makes it easy to do and file your taxes! I have used Turbo Tax for 20+ years and never had an issue doing my taxes or filing them. Each area is easy to understand especially if you let the program walk you through each section.
Date published: 2022-03-27
Rated 5 out of 5 by from greart it was extremely easy to use Turbo Tax. I will do again next yeart
Date published: 2022-03-27
Rated 5 out of 5 by from Very good service! Expert was knowledgeable, communication was good and she gave me peace of mind.
Date published: 2022-03-27
Rated 5 out of 5 by from Awesome, Clear and easy to use I'm a 24yr graduating student and able to file taxes myself through TBTax!
Date published: 2022-03-27
Rated 4 out of 5 by from Am I doing it right? I went through the whole process, but I never used my 1095-B and C, so not sure I'm doing it right. In the end I owed taxes, so I don't no if anything went wrong somewhere. I usually have a refund. Overall, the TurboTax process is pretty simple.
Date published: 2022-03-27
Rated 5 out of 5 by from You're getting better all te time Good job with avoiding confusing statements this time around
Date published: 2022-03-27
Rated 5 out of 5 by from Expert Help is Awesome We've been using Turbo Tax for 7 years. This was the first year we used the "extra help" feature. I got a call back in less than 5 minutes. The person who called was professional, friendly, and expertly answered my questions regarding a K-1 form. We were delighted with the help and will definitely continue to use Turbo Tax!
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not at all what I expected I purchased Turbo Tax and it was to include free E filing with the State. Instead, it tried to charge me $25. So I printed it instead. Then the Federal e-filing kept being returned. The only reason given was incorrect AGI and 5 digit PIN. The AGI was taken directly from my tax returns and how am I suppose to remember a random PIN number from last year? I will not be purchasing your bogus product next year!
Date published: 2022-03-27
Rated 5 out of 5 by from Great help this year The young man who called me back was very helpful. His name was Miguel
Date published: 2022-03-27
Rated 3 out of 5 by from Needs Work Turbotax asks multiple and repeated questions - Year after year. Information provided is detailed in such a way that you have to go through all of the steps to figure out that you don't qualify for the deduction. They present upgrade fees on every click and then if you choose it there's no way to remove them. They also continue to remove specific and important tax forms at the state level.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is Super!!! Turbo Tax makes it easy to do and file your taxes! I have used Turbo Tax for 20+ years and never had an issue doing my taxes or filing them. Each area is easy to understand especially if you let the program walk you through each section.
Date published: 2022-03-27
Rated 5 out of 5 by from greart it was extremely easy to use Turbo Tax. I will do again next yeart
Date published: 2022-03-27
Rated 5 out of 5 by from Very good service! Expert was knowledgeable, communication was good and she gave me peace of mind.
Date published: 2022-03-27
Rated 5 out of 5 by from Awesome, Clear and easy to use I'm a 24yr graduating student and able to file taxes myself through TBTax!
Date published: 2022-03-27
Rated 4 out of 5 by from Am I doing it right? I went through the whole process, but I never used my 1095-B and C, so not sure I'm doing it right. In the end I owed taxes, so I don't no if anything went wrong somewhere. I usually have a refund. Overall, the TurboTax process is pretty simple.
Date published: 2022-03-27
Rated 5 out of 5 by from You're getting better all te time Good job with avoiding confusing statements this time around
Date published: 2022-03-27
Rated 5 out of 5 by from Expert Help is Awesome We've been using Turbo Tax for 7 years. This was the first year we used the "extra help" feature. I got a call back in less than 5 minutes. The person who called was professional, friendly, and expertly answered my questions regarding a K-1 form. We were delighted with the help and will definitely continue to use Turbo Tax!
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3309