TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Helpful Thank you for this opportunity. I find Turbo Tax very helpful. Just too expensive.
Date published: 2023-04-11
Rated 2 out of 5 by from There are some irritating problems Suppose you have to mail your state form (no reason given, no one seems to be responsible for this!). Suppose after e-filing the Federal form you discover a duplicated income entry. So you have to file an amended return (probably for both?). Does TurboTax change the name of the file when an amended form is created? Does the TurboTax file get changed? What if one has to amend a state form that has not been filed? Users in this situation would appreciate some information and advice. It appears that the amended files have the same name as the original files??? (This is NOT GOOD!) One other annoyance. How does one enter information about the amount of a refund that one wants to be applied to next year's taxes? This does not seem to be done in any obvious way and for the past few years this has managed to keep me from applying amounts in the way I wanted! Obviously, the complexities of using TurboTax are the result of absurdly complex laws and even more absurdly complex procedures by federal and state agencies (many of which are the product of unnecessary complexities in the legislation). My judgement at the present is that it is actually impossible to handle taxes without using an imperfect computer application or hiring an expert who will make fewer mistakes than an amateur but will still make mistakes. This is also not good for anyone, even Intuit!
Date published: 2023-04-11
Rated 2 out of 5 by from disappointed I used Turbo Tax disc last year and the records were not in you system. So I used the online version this year.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax using turbo tax for years awesome absolutely love the guidance and review prior to finaizing
Date published: 2023-04-11
Rated 4 out of 5 by from easy it was fine, and did not take long to do, I will use again
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is great tax software! I appreciate the way the software guides you along the way. There is also a prompt to explain the questions. So helpful!
Date published: 2023-04-11
Rated 5 out of 5 by from Thank you! I love that Turbo Tax saves my information to make it easier the next year
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax Excellent I find Turbo Tax easy to follow and I can always go back and ask questiong.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax Very helpful and accurate tax filing tool. Got the job done.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is Quick and Easy! Turbo Tax is quick and easy! It is super user friendly, and very time efficient!!
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3288
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Helpful Thank you for this opportunity. I find Turbo Tax very helpful. Just too expensive.
Date published: 2023-04-11
Rated 2 out of 5 by from There are some irritating problems Suppose you have to mail your state form (no reason given, no one seems to be responsible for this!). Suppose after e-filing the Federal form you discover a duplicated income entry. So you have to file an amended return (probably for both?). Does TurboTax change the name of the file when an amended form is created? Does the TurboTax file get changed? What if one has to amend a state form that has not been filed? Users in this situation would appreciate some information and advice. It appears that the amended files have the same name as the original files??? (This is NOT GOOD!) One other annoyance. How does one enter information about the amount of a refund that one wants to be applied to next year's taxes? This does not seem to be done in any obvious way and for the past few years this has managed to keep me from applying amounts in the way I wanted! Obviously, the complexities of using TurboTax are the result of absurdly complex laws and even more absurdly complex procedures by federal and state agencies (many of which are the product of unnecessary complexities in the legislation). My judgement at the present is that it is actually impossible to handle taxes without using an imperfect computer application or hiring an expert who will make fewer mistakes than an amateur but will still make mistakes. This is also not good for anyone, even Intuit!
Date published: 2023-04-11
Rated 2 out of 5 by from disappointed I used Turbo Tax disc last year and the records were not in you system. So I used the online version this year.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax using turbo tax for years awesome absolutely love the guidance and review prior to finaizing
Date published: 2023-04-11
Rated 4 out of 5 by from easy it was fine, and did not take long to do, I will use again
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is great tax software! I appreciate the way the software guides you along the way. There is also a prompt to explain the questions. So helpful!
Date published: 2023-04-11
Rated 5 out of 5 by from Thank you! I love that Turbo Tax saves my information to make it easier the next year
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax Excellent I find Turbo Tax easy to follow and I can always go back and ask questiong.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax Very helpful and accurate tax filing tool. Got the job done.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is Quick and Easy! Turbo Tax is quick and easy! It is super user friendly, and very time efficient!!
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3288