TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from TurboTax is not awesome this year Until the latest update (3/20/2022) TurboTax worked great. The automatic updater did not work with the late March update. Tried multiple times & got error 1603. From an internet search found many users with the same problem. Tried the "manual update" & still same error. Had to uninstall, then reinstall, then update again & pray the update would work. What a waste of time & stressful. Today is April 3rd - given the high number of complaints about the 3/20 update, was surprised a patch had not been released by 4/3 - it's getting close to tax filing deadline. I've been using TurboTax for more than 20 years. This experience is not like prior years.
Date published: 2022-04-04
Rated 1 out of 5 by from TurboTax is bad, terrible and problematic TurboTax was supposed to integrate with my brokers and CoinTracker. It did not. I had to re-submit the documents. It also doesn't give you an option to go back and re-submit update QuickBooks entries.
Date published: 2022-04-04
Rated 1 out of 5 by from Will not use again! I was doing state and federal. Federal took, but it was incorrect and this was after working with a “tax expert “! State would not go because of a Turbo tax glitch. They were supposed to notify me. Never got the notification. Plus ended up paying way more than I expected. Would not recommend!!!!!
Date published: 2022-04-04
Rated 5 out of 5 by from awesome thank you they was there when I needed them. just in time I appreciate it.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is great! Mr. Robert from Atalanta, GA was very patient and benevolent to help me on several tough issues such as 1031 Exchange account and some other complications on my rental properties. One time I lost connection from him and 2 hours later he even called me to help me wither his 40 year great experience on tax return. Amazing service.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax is great! TurboTax is great! I would definitely recommend this product to a friend.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to follow questions and data entry forms and navigation.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax continues to provide great service! TurboTax was great 15 years ago, and it gets better every year! We have combined income from W2 employment and self-employment. The prompts through the return process make this seamless and thorough. Thanks TurboTax!
Date published: 2022-04-04
Rated 2 out of 5 by from Disappointed this year Not sure why this year was so different than last year. Bottom line, Turbotax never prompted me to add my HSA information, and had me paying a penalty of $592 from the beginning of the session. I called the help desk, and they were not very helpful and suggested that I upgrade and talk to a tax expert. All I wanted was to see what form was generating this phantom penalty... I did find the HSA section (which has to be typed in lower case). Once I entered the information of the 1099-SA, my tax bill immediately went up by several thousand dollars, and I was very alarmed. After all, HSA medical expenses are not supposed to be taxed. I was ready to erase everything and start over again ... It took me 7 hours to get this far, but I was ready to throw it all out. Then I went back and moved forward with entering the HSA 1099-SA again, and once I got to the next screen, which asked me if we used the money for medical expenses, and the answer was yes, the tax amount went down again by several thousand dollars. So this was quite an odd experience. I also had some other issues, but I think I wrote enough. Happy to engage with other feedback to someone who truly cares.
Date published: 2022-04-04
Rated 5 out of 5 by from Very good program. Easy to use, better than other software used in the past.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 3288
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is not awesome this year Until the latest update (3/20/2022) TurboTax worked great. The automatic updater did not work with the late March update. Tried multiple times & got error 1603. From an internet search found many users with the same problem. Tried the "manual update" & still same error. Had to uninstall, then reinstall, then update again & pray the update would work. What a waste of time & stressful. Today is April 3rd - given the high number of complaints about the 3/20 update, was surprised a patch had not been released by 4/3 - it's getting close to tax filing deadline. I've been using TurboTax for more than 20 years. This experience is not like prior years.
Date published: 2022-04-04
Rated 1 out of 5 by from TurboTax is bad, terrible and problematic TurboTax was supposed to integrate with my brokers and CoinTracker. It did not. I had to re-submit the documents. It also doesn't give you an option to go back and re-submit update QuickBooks entries.
Date published: 2022-04-04
Rated 1 out of 5 by from Will not use again! I was doing state and federal. Federal took, but it was incorrect and this was after working with a “tax expert “! State would not go because of a Turbo tax glitch. They were supposed to notify me. Never got the notification. Plus ended up paying way more than I expected. Would not recommend!!!!!
Date published: 2022-04-04
Rated 5 out of 5 by from awesome thank you they was there when I needed them. just in time I appreciate it.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is great! Mr. Robert from Atalanta, GA was very patient and benevolent to help me on several tough issues such as 1031 Exchange account and some other complications on my rental properties. One time I lost connection from him and 2 hours later he even called me to help me wither his 40 year great experience on tax return. Amazing service.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax is great! TurboTax is great! I would definitely recommend this product to a friend.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to follow questions and data entry forms and navigation.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax continues to provide great service! TurboTax was great 15 years ago, and it gets better every year! We have combined income from W2 employment and self-employment. The prompts through the return process make this seamless and thorough. Thanks TurboTax!
Date published: 2022-04-04
Rated 2 out of 5 by from Disappointed this year Not sure why this year was so different than last year. Bottom line, Turbotax never prompted me to add my HSA information, and had me paying a penalty of $592 from the beginning of the session. I called the help desk, and they were not very helpful and suggested that I upgrade and talk to a tax expert. All I wanted was to see what form was generating this phantom penalty... I did find the HSA section (which has to be typed in lower case). Once I entered the information of the 1099-SA, my tax bill immediately went up by several thousand dollars, and I was very alarmed. After all, HSA medical expenses are not supposed to be taxed. I was ready to erase everything and start over again ... It took me 7 hours to get this far, but I was ready to throw it all out. Then I went back and moved forward with entering the HSA 1099-SA again, and once I got to the next screen, which asked me if we used the money for medical expenses, and the answer was yes, the tax amount went down again by several thousand dollars. So this was quite an odd experience. I also had some other issues, but I think I wrote enough. Happy to engage with other feedback to someone who truly cares.
Date published: 2022-04-04
Rated 5 out of 5 by from Very good program. Easy to use, better than other software used in the past.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 3288