TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281613 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is great! I did not required additional help with using Turbo tax.
Date published: 2021-04-15
Rated 2 out of 5 by from Box 14 of W-2 Even after changing the box 14 as NY PFL and choosing NY tax 414(h), Turbo tax does not allow e-filing to NY State as required by the state. This is the second year in row, Turbo tax has this problem. Irrespective of whatever is chosen they replace it with "other not in the category" and insist on filing the printed form. Annoying to NY state and to the customer.
Date published: 2021-04-15
Rated 5 out of 5 by from THey made it very easy! Great experience year after year. They take away the guess work. Will use again next year!
Date published: 2021-04-15
Rated 1 out of 5 by from Good service, but predatory pricing. Thought I would need Premier based on an uncertain answer to a prompted question, but it quickly became apparent my answer was wrong and I didn't actually need Premier. I had yet to use any of the services, but still had no way to undo the Premier selection. Predatory behavior from Intuit makes me consider searching for another filing option next year.
Date published: 2021-04-15
Rated 5 out of 5 by from Super easy, very convenient All around good experience, very helpful and convenient.
Date published: 2021-04-15
Rated 5 out of 5 by from SO EASY TurboTax IS BY FAR THE VERY BEST AND EASIEST SOFTWARE I've EVER USED. I RECOMMEND IT TO EVERYONE!
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax was dependable again my issue was resolved through much attention and patience from Laura, the specialist, thank you.
Date published: 2021-04-15
Rated 1 out of 5 by from Huge issue this year Been using turbo tax for 10 plus years. W2 auto filled everything but said my payer ID was incorrect. It was the same as what the W2 said and even if I wanted to change it I could not since it was auto filled. Tried help link and everything I could think of. Spent more time trying to figure that out then I did on my taxes for last 3 years. Never did figure it out so I ended up having to just print out forms that are apparently "incorrect" and mailing them in for the whopping $10 dollars I owe. Due to this issue I will be looking at other options next year due to this frustration.
Date published: 2021-04-15
Rated 5 out of 5 by from Tiffany Rocks Tiffany was awesome to work with to correct my screw ups.
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax is Awesome Easy instructions to follow, have used them before, and have always been satisfied.
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 3283
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! I did not required additional help with using Turbo tax.
Date published: 2021-04-15
Rated 2 out of 5 by from Box 14 of W-2 Even after changing the box 14 as NY PFL and choosing NY tax 414(h), Turbo tax does not allow e-filing to NY State as required by the state. This is the second year in row, Turbo tax has this problem. Irrespective of whatever is chosen they replace it with "other not in the category" and insist on filing the printed form. Annoying to NY state and to the customer.
Date published: 2021-04-15
Rated 5 out of 5 by from THey made it very easy! Great experience year after year. They take away the guess work. Will use again next year!
Date published: 2021-04-15
Rated 1 out of 5 by from Good service, but predatory pricing. Thought I would need Premier based on an uncertain answer to a prompted question, but it quickly became apparent my answer was wrong and I didn't actually need Premier. I had yet to use any of the services, but still had no way to undo the Premier selection. Predatory behavior from Intuit makes me consider searching for another filing option next year.
Date published: 2021-04-15
Rated 5 out of 5 by from Super easy, very convenient All around good experience, very helpful and convenient.
Date published: 2021-04-15
Rated 5 out of 5 by from SO EASY TurboTax IS BY FAR THE VERY BEST AND EASIEST SOFTWARE I've EVER USED. I RECOMMEND IT TO EVERYONE!
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax was dependable again my issue was resolved through much attention and patience from Laura, the specialist, thank you.
Date published: 2021-04-15
Rated 1 out of 5 by from Huge issue this year Been using turbo tax for 10 plus years. W2 auto filled everything but said my payer ID was incorrect. It was the same as what the W2 said and even if I wanted to change it I could not since it was auto filled. Tried help link and everything I could think of. Spent more time trying to figure that out then I did on my taxes for last 3 years. Never did figure it out so I ended up having to just print out forms that are apparently "incorrect" and mailing them in for the whopping $10 dollars I owe. Due to this issue I will be looking at other options next year due to this frustration.
Date published: 2021-04-15
Rated 5 out of 5 by from Tiffany Rocks Tiffany was awesome to work with to correct my screw ups.
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax is Awesome Easy instructions to follow, have used them before, and have always been satisfied.
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 3283