TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Program has too many errors Pretty much every year something isn't correct, and their "calculation guarantee" is worthless. 2017 was audited by state, and the auditor said TT often had problems in that situation (filing in multiple states). 2018, 2019 and 2020 had problems with forms in business return not being supported. 2020 was the worst, with outright calculation error on business return, had to manually file, called customer service and promised refund, which never happened. Then personal return with even more problems, requiring another phone call, again printing/mailing, and now have to file an amended return to fix the TT error. They charge for the efiling fee right away, before even checking if the return CAN be efiled, which is pretty scammy since getting a refund is next to impossible. I'm not sure if other programs are any better, which is why I keep coming back to this sad situation every year, I guess they just get you hooked.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbotax is easy, and did a great job, thank you. It was self explanatory, very easy to use. Asked questions when I put in wrong numbers or accidentally skipped something.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Quite Efficient!!! Turbo Tax is definitely I would refer to everyone I know. It is quite efficient and the instructions are easily understandable. I use this service every year and will continue to do so in the future!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax Very professional, budget friendly, information and directions easy to follow. Recommend use for any type taxes to be filed.
Date published: 2021-05-18
Rated 3 out of 5 by from Slow software I did not have good experience with Turbotax 2020 Mac this year. It took forever to process my documents and it kept freezing on me once all documents were uploaded. I had to delete all documents and enter details manually. If they do not support large documents, they should restrict that before uploading them.
Date published: 2021-05-18
Rated 5 out of 5 by from great wonderful very helpful , easy to use, explain things well
Date published: 2021-05-18
Rated 1 out of 5 by from No help Both e-file returns rejected. Fix did not work. Unable to get anyone on the phone. Paid a bunch of money for nothing. Will not use this again.
Date published: 2021-05-18
Rated 5 out of 5 by from “TurboTax is the Ticket for your Taxes” I have used Turbo Tax since 1997 and would recommend anyone desiring to do their own taxes to do so. I have had prior years taxes reviewed by several reputable tax companies and they did not find anything wrong nor to add to it. My experience this year was even better. I purchase QuickBooks prior to the end of 2019 and used it for the entire year of 2020. I typically purchase TurboTax and download it to my computer and do my taxes. But this year I was able to transfer all info for 2020 straight from QuickBooks into TurboTax online which made things a lot easier and less stressful. I used the live chat with an accountant twice and both times, they walked me through my issues and answered my questions with ease. Turbo Tax is my go-to Tax Software, don’t do them without it!
Date published: 2021-05-18
Rated 5 out of 5 by from Love it!! I love how easy it is to navigate- makes me feel really smart!!
Date published: 2021-05-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME! EASY TO USE LIKE BEING ABLE TO SWITCH FROM FORM TO STEP BY STEP CUSTOMER SERVICE ON THE PHONE IS GREAT!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 329
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Program has too many errors Pretty much every year something isn't correct, and their "calculation guarantee" is worthless. 2017 was audited by state, and the auditor said TT often had problems in that situation (filing in multiple states). 2018, 2019 and 2020 had problems with forms in business return not being supported. 2020 was the worst, with outright calculation error on business return, had to manually file, called customer service and promised refund, which never happened. Then personal return with even more problems, requiring another phone call, again printing/mailing, and now have to file an amended return to fix the TT error. They charge for the efiling fee right away, before even checking if the return CAN be efiled, which is pretty scammy since getting a refund is next to impossible. I'm not sure if other programs are any better, which is why I keep coming back to this sad situation every year, I guess they just get you hooked.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbotax is easy, and did a great job, thank you. It was self explanatory, very easy to use. Asked questions when I put in wrong numbers or accidentally skipped something.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Quite Efficient!!! Turbo Tax is definitely I would refer to everyone I know. It is quite efficient and the instructions are easily understandable. I use this service every year and will continue to do so in the future!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax Very professional, budget friendly, information and directions easy to follow. Recommend use for any type taxes to be filed.
Date published: 2021-05-18
Rated 3 out of 5 by from Slow software I did not have good experience with Turbotax 2020 Mac this year. It took forever to process my documents and it kept freezing on me once all documents were uploaded. I had to delete all documents and enter details manually. If they do not support large documents, they should restrict that before uploading them.
Date published: 2021-05-18
Rated 5 out of 5 by from great wonderful very helpful , easy to use, explain things well
Date published: 2021-05-18
Rated 1 out of 5 by from No help Both e-file returns rejected. Fix did not work. Unable to get anyone on the phone. Paid a bunch of money for nothing. Will not use this again.
Date published: 2021-05-18
Rated 5 out of 5 by from “TurboTax is the Ticket for your Taxes” I have used Turbo Tax since 1997 and would recommend anyone desiring to do their own taxes to do so. I have had prior years taxes reviewed by several reputable tax companies and they did not find anything wrong nor to add to it. My experience this year was even better. I purchase QuickBooks prior to the end of 2019 and used it for the entire year of 2020. I typically purchase TurboTax and download it to my computer and do my taxes. But this year I was able to transfer all info for 2020 straight from QuickBooks into TurboTax online which made things a lot easier and less stressful. I used the live chat with an accountant twice and both times, they walked me through my issues and answered my questions with ease. Turbo Tax is my go-to Tax Software, don’t do them without it!
Date published: 2021-05-18
Rated 5 out of 5 by from Love it!! I love how easy it is to navigate- makes me feel really smart!!
Date published: 2021-05-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME! EASY TO USE LIKE BEING ABLE TO SWITCH FROM FORM TO STEP BY STEP CUSTOMER SERVICE ON THE PHONE IS GREAT!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 329