TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from The Best Way to Do Taxes I've been using TTAX for many years and watched it get better each year. It has enabled me to handle many different situations with ease and confidence in its accuracy.
Date published: 2021-05-18
Rated 3 out of 5 by from ok but definitely needs improvement Despite my excellent Internet connection (I have fiber optic and was sitting right next to the router at 1000 mbps), and my employer and Robinhood being partners with TurboTax which should have allowed me to import data, I was not able to import any data and had to enter everything manually. I also think that it would be very helpful having a gauge for how far along until the end (95% complete, est remaining time 10 mins, etc)
Date published: 2021-05-18
Rated 2 out of 5 by from Making payments I wish they allowed you to pay your Federal Income Tax first. I had to go through screen after screen of the state tax, and at the very end they had the Federal income tax screen. It was a little annoying and frustrating when you are trying to finish that specific part of your taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy and Fast It was a great and easy experience with lightning fast results and spot on service.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome User friendly and easy to follow. Awesome! Thank you!
Date published: 2021-05-18
Rated 4 out of 5 by from turbo tax 2020 worked a little better than last year. not as many questions to answer so the process went a little smoother.
Date published: 2021-05-18
Rated 4 out of 5 by from It's Better than All The Rest The most features of this product are Great, however I felt the "HELP" feature lacking. I hired a contractor & I was not promoted to include the payments of over $10,000.00 made to him. I searched the HELP but that was a maze/ was unable to locate specific info. It was after 1am and the CSR was close. Leave it for another day...
Date published: 2021-05-18
Rated 1 out of 5 by from Crap system Zero explanation on certain areas with no information to derive it from
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome User Experience throughout the product As a Product Designer, I really enjoyed the experience and ease of Turbotax's UX/UI Design. It simplified doing taxes and make it actually enjoyable to do taxes and NOT a drag. Very well deserved.
Date published: 2021-05-18
Rated 2 out of 5 by from Glitchy Product I have used this product for years and its the first time I have been seriously disappointed. Following the check of my State return, I attempted to Save it and the software crashed. I had to completely redo the return. The second time it calculated the mortgage interest deduction incorrectly ($4,000 tax increase). I had to delete all mortgage information and reenter it to get it to calculate correctly. Definitely disappointed this year.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 328
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from The Best Way to Do Taxes I've been using TTAX for many years and watched it get better each year. It has enabled me to handle many different situations with ease and confidence in its accuracy.
Date published: 2021-05-18
Rated 3 out of 5 by from ok but definitely needs improvement Despite my excellent Internet connection (I have fiber optic and was sitting right next to the router at 1000 mbps), and my employer and Robinhood being partners with TurboTax which should have allowed me to import data, I was not able to import any data and had to enter everything manually. I also think that it would be very helpful having a gauge for how far along until the end (95% complete, est remaining time 10 mins, etc)
Date published: 2021-05-18
Rated 2 out of 5 by from Making payments I wish they allowed you to pay your Federal Income Tax first. I had to go through screen after screen of the state tax, and at the very end they had the Federal income tax screen. It was a little annoying and frustrating when you are trying to finish that specific part of your taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy and Fast It was a great and easy experience with lightning fast results and spot on service.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome User friendly and easy to follow. Awesome! Thank you!
Date published: 2021-05-18
Rated 4 out of 5 by from turbo tax 2020 worked a little better than last year. not as many questions to answer so the process went a little smoother.
Date published: 2021-05-18
Rated 4 out of 5 by from It's Better than All The Rest The most features of this product are Great, however I felt the "HELP" feature lacking. I hired a contractor & I was not promoted to include the payments of over $10,000.00 made to him. I searched the HELP but that was a maze/ was unable to locate specific info. It was after 1am and the CSR was close. Leave it for another day...
Date published: 2021-05-18
Rated 1 out of 5 by from Crap system Zero explanation on certain areas with no information to derive it from
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome User Experience throughout the product As a Product Designer, I really enjoyed the experience and ease of Turbotax's UX/UI Design. It simplified doing taxes and make it actually enjoyable to do taxes and NOT a drag. Very well deserved.
Date published: 2021-05-18
Rated 2 out of 5 by from Glitchy Product I have used this product for years and its the first time I have been seriously disappointed. Following the check of my State return, I attempted to Save it and the software crashed. I had to completely redo the return. The second time it calculated the mortgage interest deduction incorrectly ($4,000 tax increase). I had to delete all mortgage information and reenter it to get it to calculate correctly. Definitely disappointed this year.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 328