TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Did NOT Automaticly Update! TurboTax Did NOT Automatically Update! and I could NOT file my taxes. I think we are all owed a full refund.
Date published: 2023-04-13
Rated 1 out of 5 by from They upgraded my free file to a aid file I went to file my taxes for free through turbo tax, but they made me upgrade without asking for my permission and charged me over $100 USD to file. I do not make much and that is more than my tax return allows. I strongly do not suggest using this service if they do not offer free filing and automatically upgrade you without asking.
Date published: 2023-04-13
Rated 2 out of 5 by from TurboTax took way too long to use I had a number of questions that live people and chat support couldn't answer. Had to work with more than 8 different people, had my calls dropped twice, forwarded to others numerous times, and had promised return call never returned.
Date published: 2023-04-13
Rated 5 out of 5 by from Very easy to use! Turbo tax is a great tool to guide you through your taxes. The iterative and Q&A format takes a lot of the complexity out of the process. I would highly recommend!
Date published: 2023-04-13
Rated 4 out of 5 by from made a headache easlier made a headache alot easlier just fill in the blanks
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and not as scary as I thought It's super thorough and made me feel like I could check everything and it's accuracy multiple times. It definitely is way easier than I thought it would be and took the stress out of filing taxes.
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo Tax is expensive Turbo Tax is expensive. Especially the state return. The state return cost more because TT knows I am stressed and will pay more to end the stressful experience.
Date published: 2023-04-13
Rated 3 out of 5 by from Did not have form updated in system that was need No 8915F form was available to use so had to delete information for deduction. Google it and it read that Turbo Tax updated the form in March, 2023. I was completing taxes in April.
Date published: 2023-04-13
Rated 2 out of 5 by from paying filling fee logging into account to pay filling fee was a real pain. I wanted to e file but had to pay, i forgot my account login, of course it's been 1 year since last used. unable to reset password called for help which was difficult at best. decided to to just create a new account which i did faster than the help line could help me reset password.
Date published: 2023-04-13
Rated 4 out of 5 by from Still works after many years of use... I have been using Turbo Tax since the 90's and it has done the job for me. I intend to continue to use it in the future, it just works.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3262
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Did NOT Automaticly Update! TurboTax Did NOT Automatically Update! and I could NOT file my taxes. I think we are all owed a full refund.
Date published: 2023-04-13
Rated 1 out of 5 by from They upgraded my free file to a aid file I went to file my taxes for free through turbo tax, but they made me upgrade without asking for my permission and charged me over $100 USD to file. I do not make much and that is more than my tax return allows. I strongly do not suggest using this service if they do not offer free filing and automatically upgrade you without asking.
Date published: 2023-04-13
Rated 2 out of 5 by from TurboTax took way too long to use I had a number of questions that live people and chat support couldn't answer. Had to work with more than 8 different people, had my calls dropped twice, forwarded to others numerous times, and had promised return call never returned.
Date published: 2023-04-13
Rated 5 out of 5 by from Very easy to use! Turbo tax is a great tool to guide you through your taxes. The iterative and Q&A format takes a lot of the complexity out of the process. I would highly recommend!
Date published: 2023-04-13
Rated 4 out of 5 by from made a headache easlier made a headache alot easlier just fill in the blanks
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and not as scary as I thought It's super thorough and made me feel like I could check everything and it's accuracy multiple times. It definitely is way easier than I thought it would be and took the stress out of filing taxes.
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo Tax is expensive Turbo Tax is expensive. Especially the state return. The state return cost more because TT knows I am stressed and will pay more to end the stressful experience.
Date published: 2023-04-13
Rated 3 out of 5 by from Did not have form updated in system that was need No 8915F form was available to use so had to delete information for deduction. Google it and it read that Turbo Tax updated the form in March, 2023. I was completing taxes in April.
Date published: 2023-04-13
Rated 2 out of 5 by from paying filling fee logging into account to pay filling fee was a real pain. I wanted to e file but had to pay, i forgot my account login, of course it's been 1 year since last used. unable to reset password called for help which was difficult at best. decided to to just create a new account which i did faster than the help line could help me reset password.
Date published: 2023-04-13
Rated 4 out of 5 by from Still works after many years of use... I have been using Turbo Tax since the 90's and it has done the job for me. I intend to continue to use it in the future, it just works.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3262