TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 3 out of 5 by from First time use Thought I was saving cost more than I expected to pay to have done.
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax I’m a busy person and my tax expert was kind enough to work around this issue and was always quick to respond and help me if I had an issue.
Date published: 2022-04-01
Rated 4 out of 5 by from Really helpful; might need to pay I have used Turbotax for the past few years, and it's super helpful. For the most basic services, it is free. However, for most people, it will cost around $30. Given how much the site advertises the "free" part of their services, I reduced the overall rating to four stars. The software, itself, though, is five stars. That said, I find the expense worth it. I also appreciate how I can have my forms checked by their team and my refunds direct deposited into my account after. My whole family uses TurboTax and have never experienced any issues. I recommend it!
Date published: 2022-04-01
Rated 2 out of 5 by from System driven communication flaws 1. Was canceled from the service without warning. 2. Had to start process over. Was hung up on before even saying hello for a scheduled meeting. 3. Called in to schedule another appointment. Never received call. 4. Called in to schedule another appointment and escalated to a Manager. Was not able to choose the Tax Preparer. The person I spoke with was extremely helpful, understood my tax needs, and I would’ve loved to have worked with her. Had to start the process again. 5. The manager left a message on my voicemail without leaving any contact information and I didn’t get a chance to report these technical problems. I ended up working with Beth who was wonderful and extremely helpful, in spite of all the system flaws she was able to get the job done and reached out to me when she needed something. Please look into these technical details. I’ve used this service for several years and would hate to have to go through this again. Please also leave an option to contact professionals reaching out to your customers.
Date published: 2022-04-01
Rated 5 out of 5 by from GOOD For this to be my first year with turbotax was a great
Date published: 2022-04-01
Rated 4 out of 5 by from turbo tax is awesome they are rally easy to work with and down to earth people
Date published: 2022-04-01
Rated 5 out of 5 by from LOVE TURBO TAX I HAVE USED TURBO TAX FOR MANY YEARS, IS EASY AND CONVENIENT AND THE EXPERTS HELP YOU IF YOU HAVE ANY DOUBTS.
Date published: 2022-04-01
Rated 5 out of 5 by from Excellent all the way Sara did an excellent job ,telling me what was needed as well as discussing my return.
Date published: 2022-04-01
Rated 4 out of 5 by from Turbo Tax is very helpful Turbo Tax is getting more complex and difficult to use easily, but this is because the tax laws change every year and are more complex. Turbo Tax still makes me feel confident that my tax return is complete and correct.
Date published: 2022-04-01
Rated 4 out of 5 by from Turbo Tax is peace of mind It tool me two hours. I always have the program walk me through. I had all paperwork ahead of time so not too difficult. Use cause of comfort level and low percent chance of audit.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3258
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from First time use Thought I was saving cost more than I expected to pay to have done.
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax I’m a busy person and my tax expert was kind enough to work around this issue and was always quick to respond and help me if I had an issue.
Date published: 2022-04-01
Rated 4 out of 5 by from Really helpful; might need to pay I have used Turbotax for the past few years, and it's super helpful. For the most basic services, it is free. However, for most people, it will cost around $30. Given how much the site advertises the "free" part of their services, I reduced the overall rating to four stars. The software, itself, though, is five stars. That said, I find the expense worth it. I also appreciate how I can have my forms checked by their team and my refunds direct deposited into my account after. My whole family uses TurboTax and have never experienced any issues. I recommend it!
Date published: 2022-04-01
Rated 2 out of 5 by from System driven communication flaws 1. Was canceled from the service without warning. 2. Had to start process over. Was hung up on before even saying hello for a scheduled meeting. 3. Called in to schedule another appointment. Never received call. 4. Called in to schedule another appointment and escalated to a Manager. Was not able to choose the Tax Preparer. The person I spoke with was extremely helpful, understood my tax needs, and I would’ve loved to have worked with her. Had to start the process again. 5. The manager left a message on my voicemail without leaving any contact information and I didn’t get a chance to report these technical problems. I ended up working with Beth who was wonderful and extremely helpful, in spite of all the system flaws she was able to get the job done and reached out to me when she needed something. Please look into these technical details. I’ve used this service for several years and would hate to have to go through this again. Please also leave an option to contact professionals reaching out to your customers.
Date published: 2022-04-01
Rated 5 out of 5 by from GOOD For this to be my first year with turbotax was a great
Date published: 2022-04-01
Rated 4 out of 5 by from turbo tax is awesome they are rally easy to work with and down to earth people
Date published: 2022-04-01
Rated 5 out of 5 by from LOVE TURBO TAX I HAVE USED TURBO TAX FOR MANY YEARS, IS EASY AND CONVENIENT AND THE EXPERTS HELP YOU IF YOU HAVE ANY DOUBTS.
Date published: 2022-04-01
Rated 5 out of 5 by from Excellent all the way Sara did an excellent job ,telling me what was needed as well as discussing my return.
Date published: 2022-04-01
Rated 4 out of 5 by from Turbo Tax is very helpful Turbo Tax is getting more complex and difficult to use easily, but this is because the tax laws change every year and are more complex. Turbo Tax still makes me feel confident that my tax return is complete and correct.
Date published: 2022-04-01
Rated 4 out of 5 by from Turbo Tax is peace of mind It tool me two hours. I always have the program walk me through. I had all paperwork ahead of time so not too difficult. Use cause of comfort level and low percent chance of audit.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3258