TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Turbotax Live is awesome I had a tax assistant named Latonya who was fantastic. She held my hand through the entire process. I didn't get the return I had hoped for, but that's my fault.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo tax is an invaluable tool Customer support was great. Some FAQ and answers can be vague for someone unfamiliar with language and process.
Date published: 2023-04-14
Rated 2 out of 5 by from TurboTax is going downhill Questionnaires feel like labyrinths at times -especially the HSA section. Trying to add multiple 1099-SA forms for each employer's HSA was exhausting. Wizards are trying to be too smart. Integrations for crypto are much more painful than last year, somehow. I am left wondering if I should have just done a pen-and-paper filing. Auto-fetching of W2s remains nice, but seems insufficient for the cost.
Date published: 2023-04-14
Rated 5 out of 5 by from Great Simple and easy doesn't take long vert very easy!!
Date published: 2023-04-14
Rated 4 out of 5 by from Convenient, reliable, and fairly easy to use Using Turbo Tax year after year is a convenient and reliable way to handle taxes each year. It seems to get a little easier to use, but I always have at least one thing that has to be redone or monkeyed with.
Date published: 2023-04-14
Rated 4 out of 5 by from It saved us money; our taxes are not complex I've been using Turbo Tax for a number of years. It saves us money. Features we have used: mother-in-law rental; self-employment; energy investment tax credit. Usually it explains what applies to us well enough to make the job less stressful.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Turbo Tax made doing my taxes very easy and helped me remember things I needed to enter. I am grateful to God for Turbo Tax.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is overall pretty rad they were experts!! helped me in under 5 mins every single person i spoke to understands the struggle of taxs
Date published: 2023-04-14
Rated 3 out of 5 by from Always a problem Each year there is some problem where I spend hours trying to fix it or have help getting things fixed. This year the problem was so stupid but again I spent hours trying to file. It would not take my bank information. Kept getting an error message saying they are having trouble...please check my address, credit card information, etc. I must have input this information 10-12 times. I was not able to use the $10 credit I was offered. The first call got disconnected and no call back, the second call I couldn't understand the person trying to help me, he sent me to a supervisor. She was able to help me. Your representatives to not know how to connect to a MAC to enable them to see my screen. This has been going on for years. I'm so fed up with turbotax and don't think I'll use in the future.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax makes filing taxes easy and smooth The walk through with the filer and asking questions along the way assures that taxes will be done right
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3256
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax Live is awesome I had a tax assistant named Latonya who was fantastic. She held my hand through the entire process. I didn't get the return I had hoped for, but that's my fault.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo tax is an invaluable tool Customer support was great. Some FAQ and answers can be vague for someone unfamiliar with language and process.
Date published: 2023-04-14
Rated 2 out of 5 by from TurboTax is going downhill Questionnaires feel like labyrinths at times -especially the HSA section. Trying to add multiple 1099-SA forms for each employer's HSA was exhausting. Wizards are trying to be too smart. Integrations for crypto are much more painful than last year, somehow. I am left wondering if I should have just done a pen-and-paper filing. Auto-fetching of W2s remains nice, but seems insufficient for the cost.
Date published: 2023-04-14
Rated 5 out of 5 by from Great Simple and easy doesn't take long vert very easy!!
Date published: 2023-04-14
Rated 4 out of 5 by from Convenient, reliable, and fairly easy to use Using Turbo Tax year after year is a convenient and reliable way to handle taxes each year. It seems to get a little easier to use, but I always have at least one thing that has to be redone or monkeyed with.
Date published: 2023-04-14
Rated 4 out of 5 by from It saved us money; our taxes are not complex I've been using Turbo Tax for a number of years. It saves us money. Features we have used: mother-in-law rental; self-employment; energy investment tax credit. Usually it explains what applies to us well enough to make the job less stressful.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Turbo Tax made doing my taxes very easy and helped me remember things I needed to enter. I am grateful to God for Turbo Tax.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is overall pretty rad they were experts!! helped me in under 5 mins every single person i spoke to understands the struggle of taxs
Date published: 2023-04-14
Rated 3 out of 5 by from Always a problem Each year there is some problem where I spend hours trying to fix it or have help getting things fixed. This year the problem was so stupid but again I spent hours trying to file. It would not take my bank information. Kept getting an error message saying they are having trouble...please check my address, credit card information, etc. I must have input this information 10-12 times. I was not able to use the $10 credit I was offered. The first call got disconnected and no call back, the second call I couldn't understand the person trying to help me, he sent me to a supervisor. She was able to help me. Your representatives to not know how to connect to a MAC to enable them to see my screen. This has been going on for years. I'm so fed up with turbotax and don't think I'll use in the future.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax makes filing taxes easy and smooth The walk through with the filer and asking questions along the way assures that taxes will be done right
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3256