TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 3 out of 5 by from Forgot About Texas' Federal Filing Date You didn't have Texas updates done by May 15 filing date.
Date published: 2021-06-15
Rated 5 out of 5 by from Love TurboTax Easy to Use, convenient, thorough and I can trust it.
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax is the best. Our business and family members have used Turbo Tax for over 20 years. It has been an invaluable tool. The customer service is excellent and the process is streamlined. We now have 3 generations using Turbo Tax. My parents introduced me to Turbo Tax and I have introduced my children, who are now young adults.
Date published: 2021-06-15
Rated 1 out of 5 by from Very Poor Experience 20 year user of your product. 2020 Program refused to update and could not self-repair using built-in utility on MULTIPLE occasions. Over the course of preparing 3 returns I had to resort to uninstalling and reinstalling software 3 times to get around the failure to update problem. On one occasion a customer service rep/tech had to assist because the program had locked me out completely. On the final return I prepared I was prevented from e-filing until the update problem was resolved. An uninstall and reinstall was implemented and I got the return filed with a day to spare. In the past your product always made tax time less stressful. Not this year.
Date published: 2021-06-15
Rated 3 out of 5 by from average difficult to go back and delete if you make a mistake and enter something on the wrong form
Date published: 2021-06-15
Rated 1 out of 5 by from Turbo Tax is screwed up this year My experience sucked. Returns where rejected and I was not notified in any way from anyone including Turbo tax even though my email address was correct and I had all the sms information entered. I only found out because I owed money and keep checking with my bank to make sure the payment was deducted from ,y account. After three weeks I contacted State/Feds only to find out that they were rejected
Date published: 2021-06-15
Rated 5 out of 5 by from Fast and Helpful Support Had interactions with a few of their teammates and was very happy every time. Jerry was a legend.
Date published: 2021-06-15
Rated 4 out of 5 by from TurboTax was very helpful! TurboTax had features that helped me to complete my taxes. I had some new items on my 2020 income tax and they helped me to understand how to fill everything out correctly and completely.
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax is great The steps were made simple, and explanations available if needed.
Date published: 2021-06-15
Rated 5 out of 5 by from great job easy to file and understand filling my taxes, takes the need out of paying a high priced tax preparer
Date published: 2021-06-15
All TurboTax® Offerings Reviews - Page 325
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Forgot About Texas' Federal Filing Date You didn't have Texas updates done by May 15 filing date.
Date published: 2021-06-15
Rated 5 out of 5 by from Love TurboTax Easy to Use, convenient, thorough and I can trust it.
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax is the best. Our business and family members have used Turbo Tax for over 20 years. It has been an invaluable tool. The customer service is excellent and the process is streamlined. We now have 3 generations using Turbo Tax. My parents introduced me to Turbo Tax and I have introduced my children, who are now young adults.
Date published: 2021-06-15
Rated 1 out of 5 by from Very Poor Experience 20 year user of your product. 2020 Program refused to update and could not self-repair using built-in utility on MULTIPLE occasions. Over the course of preparing 3 returns I had to resort to uninstalling and reinstalling software 3 times to get around the failure to update problem. On one occasion a customer service rep/tech had to assist because the program had locked me out completely. On the final return I prepared I was prevented from e-filing until the update problem was resolved. An uninstall and reinstall was implemented and I got the return filed with a day to spare. In the past your product always made tax time less stressful. Not this year.
Date published: 2021-06-15
Rated 3 out of 5 by from average difficult to go back and delete if you make a mistake and enter something on the wrong form
Date published: 2021-06-15
Rated 1 out of 5 by from Turbo Tax is screwed up this year My experience sucked. Returns where rejected and I was not notified in any way from anyone including Turbo tax even though my email address was correct and I had all the sms information entered. I only found out because I owed money and keep checking with my bank to make sure the payment was deducted from ,y account. After three weeks I contacted State/Feds only to find out that they were rejected
Date published: 2021-06-15
Rated 5 out of 5 by from Fast and Helpful Support Had interactions with a few of their teammates and was very happy every time. Jerry was a legend.
Date published: 2021-06-15
Rated 4 out of 5 by from TurboTax was very helpful! TurboTax had features that helped me to complete my taxes. I had some new items on my 2020 income tax and they helped me to understand how to fill everything out correctly and completely.
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax is great The steps were made simple, and explanations available if needed.
Date published: 2021-06-15
Rated 5 out of 5 by from great job easy to file and understand filling my taxes, takes the need out of paying a high priced tax preparer
Date published: 2021-06-15
All TurboTax® Offerings Reviews - Page 325