TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from I can't believe how bad it is, it use to be better So much stuff to get through in the beginning time wasters. But it never had me put in the 195A. And since that's an online doc, I forgot about it. So the return was rejected. TurboTax again failed to take me where I was to put in the "fix" and just had me send again. I had to figure out how to go back and get the $530! And to have the surprise you have to pay $80 b/c like everyone else I have stocks. I wish it was better.
Date published: 2022-04-01
Rated 5 out of 5 by from Kenya The live expert who helped me was very patient with me, very thorough, and fully resolved my problem.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is very easy to use There are helpful links when you have a question concerning how to answer some od the questions
Date published: 2022-04-01
Rated 4 out of 5 by from Turbo tax is easy to do. It is easy and simple to do Tax returns with Turbo Tax. But Technical and professional services need to be improved. Thanks,
Date published: 2022-04-01
Rated 4 out of 5 by from Thorough but confusing in some spots I used TT the last 2 years after having a CPA do my taxes for several years because my tax situation has gotten simpler as I have gotten older. While I do think TT is very thorough and does good job of covering everything...I found it to be very confusing in a few spots. But in the end I was able to get it all done and feel very confident that it is correct!
Date published: 2022-04-01
Rated 5 out of 5 by from 2021 Turbo Tax Great. I have been a loyal customer for several years.
Date published: 2022-04-01
Rated 5 out of 5 by from Daniel was great! Daniel answer all my questions in a professional and really friendly way.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax representative was awesome I accidentally exited before submitting and spoke with an awesome representative who happily and professionally helped me to retrieve, finish and submit my completed form… she knew just what to do and my stress was eliminated as soon as she started asking all the right questions and directed me through to the finish… Thank you!
Date published: 2022-04-01
Rated 3 out of 5 by from leaves lots to be desired The last few years I had to call or request assistance. Continued next windows were blank with no recourse and had to resort to the current form to enter relevant info. Lots and lots of frustration and time and time consumed. Never used to be this way. Reconsidering next year after 20 plus years of usage.
Date published: 2022-04-01
Rated 1 out of 5 by from simplest of questions are too di to find I needed to change AGI and could not find out how to do it IRS rejects my returns done by Turbo Tax every single time
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3238
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I can't believe how bad it is, it use to be better So much stuff to get through in the beginning time wasters. But it never had me put in the 195A. And since that's an online doc, I forgot about it. So the return was rejected. TurboTax again failed to take me where I was to put in the "fix" and just had me send again. I had to figure out how to go back and get the $530! And to have the surprise you have to pay $80 b/c like everyone else I have stocks. I wish it was better.
Date published: 2022-04-01
Rated 5 out of 5 by from Kenya The live expert who helped me was very patient with me, very thorough, and fully resolved my problem.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax is very easy to use There are helpful links when you have a question concerning how to answer some od the questions
Date published: 2022-04-01
Rated 4 out of 5 by from Turbo tax is easy to do. It is easy and simple to do Tax returns with Turbo Tax. But Technical and professional services need to be improved. Thanks,
Date published: 2022-04-01
Rated 4 out of 5 by from Thorough but confusing in some spots I used TT the last 2 years after having a CPA do my taxes for several years because my tax situation has gotten simpler as I have gotten older. While I do think TT is very thorough and does good job of covering everything...I found it to be very confusing in a few spots. But in the end I was able to get it all done and feel very confident that it is correct!
Date published: 2022-04-01
Rated 5 out of 5 by from 2021 Turbo Tax Great. I have been a loyal customer for several years.
Date published: 2022-04-01
Rated 5 out of 5 by from Daniel was great! Daniel answer all my questions in a professional and really friendly way.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax representative was awesome I accidentally exited before submitting and spoke with an awesome representative who happily and professionally helped me to retrieve, finish and submit my completed form… she knew just what to do and my stress was eliminated as soon as she started asking all the right questions and directed me through to the finish… Thank you!
Date published: 2022-04-01
Rated 3 out of 5 by from leaves lots to be desired The last few years I had to call or request assistance. Continued next windows were blank with no recourse and had to resort to the current form to enter relevant info. Lots and lots of frustration and time and time consumed. Never used to be this way. Reconsidering next year after 20 plus years of usage.
Date published: 2022-04-01
Rated 1 out of 5 by from simplest of questions are too di to find I needed to change AGI and could not find out how to do it IRS rejects my returns done by Turbo Tax every single time
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3238