TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from Easy to use but SO many hidden fees Very user-friendly interface, but there are so many hidden fees that vary person to person and are not explained. The opt in and out of levels of the service are so unclear and small print that by the time you get through it all, you are smacked with a huge charge that you then have to pay taxes on! There is no simple way to go back and reduce the level you are paying for without starting over completely so you are forced to pay.
Date published: 2023-02-27
Rated 3 out of 5 by from TurboTax is reliable and easy I have used TurboTax for almost 20 years. The hidden 39 processing fee on top of the filing fee should be disclosed in the beginning of the filing process. Outside of that I use TurboTax because its and easy and reliable process for me and my family
Date published: 2023-02-27
Rated 3 out of 5 by from Exorbitant fees Fees are really high. Will be filling taxes on freetaxusa next year. Felt like it took longer than it had to and some of the questions were not clear. For example, one of the questions was about if you are the owner of a unit, but the section was about only renting a unit, so the question was not applicable to me, but that is not clear if its a "yes" or a "no" situation.
Date published: 2023-02-27
Rated 5 out of 5 by from Great support while amended my return Great experience every year I am utilizing Turbotax, but this year it is my first time doing amendments to my return, the help and support i received from staff was excellent and resolved my questions and guided me step by step on how to refile successfully
Date published: 2023-02-27
Rated 5 out of 5 by from very easy really like it I wouldn't do it if it weren't so easy
Date published: 2023-02-27
Rated 5 out of 5 by from Quick and helpful The help i received from the live experts really helped to breeze through the processes that stumped me.
Date published: 2023-02-27
Rated 5 out of 5 by from TurboTax is really easy It was really fast and easy to do. I have been filing with TurboTax for a few years now.
Date published: 2023-02-27
Rated 4 out of 5 by from Always makes taxes easy to do. Every year as updates from the IRS Change. I like that turbo tax adjusts to those changes so fast with helpful explanations
Date published: 2023-02-27
Rated 5 out of 5 by from TurboTax is amazing with its import feature It was so easy to use as it walks you thru easy questions to complete complex returns. If you ahve a question, just use the search fearture and it explains the answer very thoroughly and in simple term.
Date published: 2023-02-27
Rated 5 out of 5 by from TurboTax walks me through filing every year. I have a full-time job plus two side-hustles. I don't understand the first thing about taxes and dread doing them. For years I paid a CPA, but I was spending a ton of money. I tried filing on my own but took one look at the form and knew I could never get through that. I pay for upgraded plan so I get live assistance, which I need every year. Whenever I get stuck the staff is quick to respond.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 3236
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy to use but SO many hidden fees Very user-friendly interface, but there are so many hidden fees that vary person to person and are not explained. The opt in and out of levels of the service are so unclear and small print that by the time you get through it all, you are smacked with a huge charge that you then have to pay taxes on! There is no simple way to go back and reduce the level you are paying for without starting over completely so you are forced to pay.
Date published: 2023-02-27
Rated 3 out of 5 by from TurboTax is reliable and easy I have used TurboTax for almost 20 years. The hidden 39 processing fee on top of the filing fee should be disclosed in the beginning of the filing process. Outside of that I use TurboTax because its and easy and reliable process for me and my family
Date published: 2023-02-27
Rated 3 out of 5 by from Exorbitant fees Fees are really high. Will be filling taxes on freetaxusa next year. Felt like it took longer than it had to and some of the questions were not clear. For example, one of the questions was about if you are the owner of a unit, but the section was about only renting a unit, so the question was not applicable to me, but that is not clear if its a "yes" or a "no" situation.
Date published: 2023-02-27
Rated 5 out of 5 by from Great support while amended my return Great experience every year I am utilizing Turbotax, but this year it is my first time doing amendments to my return, the help and support i received from staff was excellent and resolved my questions and guided me step by step on how to refile successfully
Date published: 2023-02-27
Rated 5 out of 5 by from very easy really like it I wouldn't do it if it weren't so easy
Date published: 2023-02-27
Rated 5 out of 5 by from Quick and helpful The help i received from the live experts really helped to breeze through the processes that stumped me.
Date published: 2023-02-27
Rated 5 out of 5 by from TurboTax is really easy It was really fast and easy to do. I have been filing with TurboTax for a few years now.
Date published: 2023-02-27
Rated 4 out of 5 by from Always makes taxes easy to do. Every year as updates from the IRS Change. I like that turbo tax adjusts to those changes so fast with helpful explanations
Date published: 2023-02-27
Rated 5 out of 5 by from TurboTax is amazing with its import feature It was so easy to use as it walks you thru easy questions to complete complex returns. If you ahve a question, just use the search fearture and it explains the answer very thoroughly and in simple term.
Date published: 2023-02-27
Rated 5 out of 5 by from TurboTax walks me through filing every year. I have a full-time job plus two side-hustles. I don't understand the first thing about taxes and dread doing them. For years I paid a CPA, but I was spending a ton of money. I tried filing on my own but took one look at the form and knew I could never get through that. I pay for upgraded plan so I get live assistance, which I need every year. Whenever I get stuck the staff is quick to respond.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 3236