TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281567 reviews)
Star ratings are from 2020
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Rated 4 out of 5 by from Very good It was a good experience overall. I did have trouble using the form 2210(most won't need this form), but eventually read in the online help section if you deleted it and started over that would fix it.
Date published: 2021-04-15
Rated 5 out of 5 by from Great App Easy to use. Fast response time (I made a mistake and they got back to me in less than an hour).
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Easy to Use Turbo tax was easy too use and navigate. Their questions and steps were extension yet easy to understand.
Date published: 2021-04-15
Rated 5 out of 5 by from AWESOME SERVICES VERY EASY AND INFORMATIVE. WILL USE IT AGAIN NEXT YEAR.
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax is very good Turbo Tax help me put my data in the right place. It help me to navigate the different items and deductions. I'll recommend to friends and family member. Thank you for all you do at Turbo Tax.
Date published: 2021-04-15
Rated 3 out of 5 by from Turbotax 2019 Deluxe can't efile any ammendments TurboTax 2019 Deluxe PC software is okay except for when you have to ammend a return a year or more later it won't allow you to efile the ammended returns even when the IRS started allowing you to efile ammended returns. TurboTax didn't update their software or allow us to efile the ammended returns forcing us to print them out and mail them manually. Not only is this a pain in the butt, but their software prints out un-needed pages mixed in with the required pages. On top of that if you try to print out forms double sided, the software does not arrange the page boundaries to print out double sided properly causing you to have to manually select each of the pages to print out correctly double sided. What a pain and oversight that they don't fix these problems. This is why I rate it 3 stars for now.
Date published: 2021-04-15
Rated 1 out of 5 by from Unresolved data mapping error after support call Spent 2 hours with phone support (case # 476734525) and confirmed there were data transfer errors occurring between the 'Step-by-Step"(S) data entry and Form (F) level. Data entered for box 5 amounts at the "S" level end up in box named '(does not apply) at the "F" level. This would be box 6 on the official IRS form. Similarly amount entered on line 9b "S" level are transferred to box 5 at the "F" level. Attempts to override at the "F" level caused box 5 entry at "S" level to be erased and left blank.
Date published: 2021-04-15
Rated 5 out of 5 by from Better than the Best Very Good and easy to follow would recommend it to friends and family. Keep up the good work.
Date published: 2021-04-15
Rated 2 out of 5 by from Bug in Mortgage calc - not fixed for 2+ years There is a bug in the mortgage interest deduction calculation for high balance loans with refinancing within the tax year. Reported in several threads online... 2+ years ago... never fixed. Moderators closed threads by pointing to a useless answer. Disappointing.
Date published: 2021-04-15
Rated 4 out of 5 by from Very good expericnce using Turbo Tax was a good experience. The service agent was a real expert, resolved the issue politely and quickly.
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 3228
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very good It was a good experience overall. I did have trouble using the form 2210(most won't need this form), but eventually read in the online help section if you deleted it and started over that would fix it.
Date published: 2021-04-15
Rated 5 out of 5 by from Great App Easy to use. Fast response time (I made a mistake and they got back to me in less than an hour).
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Easy to Use Turbo tax was easy too use and navigate. Their questions and steps were extension yet easy to understand.
Date published: 2021-04-15
Rated 5 out of 5 by from AWESOME SERVICES VERY EASY AND INFORMATIVE. WILL USE IT AGAIN NEXT YEAR.
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax is very good Turbo Tax help me put my data in the right place. It help me to navigate the different items and deductions. I'll recommend to friends and family member. Thank you for all you do at Turbo Tax.
Date published: 2021-04-15
Rated 3 out of 5 by from Turbotax 2019 Deluxe can't efile any ammendments TurboTax 2019 Deluxe PC software is okay except for when you have to ammend a return a year or more later it won't allow you to efile the ammended returns even when the IRS started allowing you to efile ammended returns. TurboTax didn't update their software or allow us to efile the ammended returns forcing us to print them out and mail them manually. Not only is this a pain in the butt, but their software prints out un-needed pages mixed in with the required pages. On top of that if you try to print out forms double sided, the software does not arrange the page boundaries to print out double sided properly causing you to have to manually select each of the pages to print out correctly double sided. What a pain and oversight that they don't fix these problems. This is why I rate it 3 stars for now.
Date published: 2021-04-15
Rated 1 out of 5 by from Unresolved data mapping error after support call Spent 2 hours with phone support (case # 476734525) and confirmed there were data transfer errors occurring between the 'Step-by-Step"(S) data entry and Form (F) level. Data entered for box 5 amounts at the "S" level end up in box named '(does not apply) at the "F" level. This would be box 6 on the official IRS form. Similarly amount entered on line 9b "S" level are transferred to box 5 at the "F" level. Attempts to override at the "F" level caused box 5 entry at "S" level to be erased and left blank.
Date published: 2021-04-15
Rated 5 out of 5 by from Better than the Best Very Good and easy to follow would recommend it to friends and family. Keep up the good work.
Date published: 2021-04-15
Rated 2 out of 5 by from Bug in Mortgage calc - not fixed for 2+ years There is a bug in the mortgage interest deduction calculation for high balance loans with refinancing within the tax year. Reported in several threads online... 2+ years ago... never fixed. Moderators closed threads by pointing to a useless answer. Disappointing.
Date published: 2021-04-15
Rated 4 out of 5 by from Very good expericnce using Turbo Tax was a good experience. The service agent was a real expert, resolved the issue politely and quickly.
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 3228