TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Installation was easy enough I have used Turbo Tax for many years. This 2021 tax year I finished my Federal and Pennsylvania state entries and got to the point to submit both my Federal and state returns electronically at the same time. However, the Turbo Tax software would not allow me to do so, nor would it allow me to purchase Audit Defense. In frustration, I finally was able to submit my federal return, but not my Pennsylvania return. After many failed attempts to telephonically speak to a Turbo Tax expert (or any live representative for that matter) I finally had to give up. Since I was not able to purchase Audit Defense protection online, I did so by telephone. I have had similar problems in previous years, but was able to speak a Turbo Tax representative. This year, after answering many questions from your phone automated voice menu, it didn't even recognize that I have an account.
Date published: 2022-03-28
Rated 5 out of 5 by from My TTax Been using TurboTax for over 25 years, and will continue using TT
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is Great! They make it about as easy as it can be to do your taxes.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbotax online is expensive Suggestion: 1) reload info from previous filings; 2) allow upload of already downloaded W2 and 109x forms. 3) miss the old turbotax on cd because it was always a cinch to reload if necessary for back years.
Date published: 2022-03-28
Rated 5 out of 5 by from TURBO TAX is Really and Actually Awsome It was super easy. Virtually already completely filled in blanks! I did next to nothingl
Date published: 2022-03-28
Rated 5 out of 5 by from Thank you TurboTax Your tax product is easy to use and walks me through the details.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo is great Easy to follow their instructions will use in the future
Date published: 2022-03-28
Rated 5 out of 5 by from Thank you! Turbo Tax is Always simple, easy and helpful! I love Turbo Tax.
Date published: 2022-03-28
Rated 5 out of 5 by from Very professional and helpful but too expensive. My agent was very pro and friendly, but the review part was too long.
Date published: 2022-03-28
Rated 2 out of 5 by from Version downloaded from Amazon had Ad Quicken ad kept interrupting data entry. We already had Quicken but could not bypass ad every other screen. Contacted TurboTax customer service but learned they had no process for resolving this issue. Just offered me a small credit! I'll look elsewhere for tax software next year!
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3220
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Installation was easy enough I have used Turbo Tax for many years. This 2021 tax year I finished my Federal and Pennsylvania state entries and got to the point to submit both my Federal and state returns electronically at the same time. However, the Turbo Tax software would not allow me to do so, nor would it allow me to purchase Audit Defense. In frustration, I finally was able to submit my federal return, but not my Pennsylvania return. After many failed attempts to telephonically speak to a Turbo Tax expert (or any live representative for that matter) I finally had to give up. Since I was not able to purchase Audit Defense protection online, I did so by telephone. I have had similar problems in previous years, but was able to speak a Turbo Tax representative. This year, after answering many questions from your phone automated voice menu, it didn't even recognize that I have an account.
Date published: 2022-03-28
Rated 5 out of 5 by from My TTax Been using TurboTax for over 25 years, and will continue using TT
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is Great! They make it about as easy as it can be to do your taxes.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbotax online is expensive Suggestion: 1) reload info from previous filings; 2) allow upload of already downloaded W2 and 109x forms. 3) miss the old turbotax on cd because it was always a cinch to reload if necessary for back years.
Date published: 2022-03-28
Rated 5 out of 5 by from TURBO TAX is Really and Actually Awsome It was super easy. Virtually already completely filled in blanks! I did next to nothingl
Date published: 2022-03-28
Rated 5 out of 5 by from Thank you TurboTax Your tax product is easy to use and walks me through the details.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo is great Easy to follow their instructions will use in the future
Date published: 2022-03-28
Rated 5 out of 5 by from Thank you! Turbo Tax is Always simple, easy and helpful! I love Turbo Tax.
Date published: 2022-03-28
Rated 5 out of 5 by from Very professional and helpful but too expensive. My agent was very pro and friendly, but the review part was too long.
Date published: 2022-03-28
Rated 2 out of 5 by from Version downloaded from Amazon had Ad Quicken ad kept interrupting data entry. We already had Quicken but could not bypass ad every other screen. Contacted TurboTax customer service but learned they had no process for resolving this issue. Just offered me a small credit! I'll look elsewhere for tax software next year!
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3220