TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy to use and great tool no interaction was needed, the program seems very well designed
Date published: 2022-03-28
Rated 5 out of 5 by from Great Service I had no idea how to begin doing my taxes. Both representatives who assisted me were fantastic!
Date published: 2022-03-28
Rated 2 out of 5 by from Turbo Tax failed us Received letter from IRS called Turbo Tax as instructed by Turbo Tax Audit Protection "do not call IRS", Instructed by Tax Audit to call IRS or Tubo Tax. I thought I was working with Turbo Tax when I contracted for audit defense after filing. Don't know now what to do. My 2021 Tax filling was changed by IRS to something I dont recognize and Turbo Tax tells me to call the IRS or Turbo Tax. I will not file my tax electronically again.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is awesome! I started using TurboTax because I wanted to handle my own finances and understand them more. Could not have picked a better tool to do the job. Very easy and accurate and is very educational.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is Awesome Simply follow directions - Will guide you all the way through.
Date published: 2022-03-28
Rated 5 out of 5 by from First Timer I was so afraid of doing taxes by myself for the first time especially with a complicated work history of combined W-2 and 1099 work. The steps are so easy to follow and the suggestions help out so much for filling in any blanks I may had forgotten otherwise. AND I was able to do this all at the comfort of my kitchen table. Will definitely be using again in the future!
Date published: 2022-03-28
Rated 3 out of 5 by from Not the best Turbo-tax I have ever used. Too many errors reported to me and later reported the corrections as errors. Every time I got software update I was told something was wrong with the stimulus check reporting, too little, didn't match government report, payment was made to me too late (needed to file for interest).
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is easy to use and awesome. TurboTax is very easy to use and awesome. The UI is user friendly and helps user to fill in all the details more accurately.
Date published: 2022-03-28
Rated 5 out of 5 by from Easy use I ve used for many years and it keeps improving and becomes easier to navigate.
Date published: 2022-03-28
Rated 1 out of 5 by from Turbo Tax is the WORST It has been over a month since I first began this process. I had used Turbo tax in the past successfully. However, this year turbo tax was unable to let me put in a schedule K-1 from an inheritance I received. I spent several hours online trying to get information about how this could be done. The only thing I could find was from internet searches stating that turbotax online could not do a schedule K-1. The only way was to buy turbotax for business and that did not work on a mac platform. It was recommended that I buy a pc computer and write off the expense as a business deduction. (I don't itemize deductions, so this would not help). Finally, I attempted to have turbotax do my taxes. I went through all the steps, uploaded all my tax forms and waited. I was told that I would be getting my taxes prepared by an expert named Jun Jun. After a week of no communication, I was then told that I would be getting my taxes done by an expert named Andrew. Another week goes by and Andrew leaves me a message that he can't open some of the documents I uploaded due to turbotax not being compatible with that format. Okay, I convert the files and immediately upload the files to turbotax. A week later with no communication and I ask Andrew what is the status of my taxes. He responds with an unintelligible message, blaming his lack of communication on turbotax QR. Finally after another week, I get a message stating that my taxes are done. I missed his phone call and quickly leave a message on the turbotax website that I am available to go over the taxes now. No response from Andrew. I didn't ever hear from him again.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3216
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use and great tool no interaction was needed, the program seems very well designed
Date published: 2022-03-28
Rated 5 out of 5 by from Great Service I had no idea how to begin doing my taxes. Both representatives who assisted me were fantastic!
Date published: 2022-03-28
Rated 2 out of 5 by from Turbo Tax failed us Received letter from IRS called Turbo Tax as instructed by Turbo Tax Audit Protection "do not call IRS", Instructed by Tax Audit to call IRS or Tubo Tax. I thought I was working with Turbo Tax when I contracted for audit defense after filing. Don't know now what to do. My 2021 Tax filling was changed by IRS to something I dont recognize and Turbo Tax tells me to call the IRS or Turbo Tax. I will not file my tax electronically again.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is awesome! I started using TurboTax because I wanted to handle my own finances and understand them more. Could not have picked a better tool to do the job. Very easy and accurate and is very educational.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is Awesome Simply follow directions - Will guide you all the way through.
Date published: 2022-03-28
Rated 5 out of 5 by from First Timer I was so afraid of doing taxes by myself for the first time especially with a complicated work history of combined W-2 and 1099 work. The steps are so easy to follow and the suggestions help out so much for filling in any blanks I may had forgotten otherwise. AND I was able to do this all at the comfort of my kitchen table. Will definitely be using again in the future!
Date published: 2022-03-28
Rated 3 out of 5 by from Not the best Turbo-tax I have ever used. Too many errors reported to me and later reported the corrections as errors. Every time I got software update I was told something was wrong with the stimulus check reporting, too little, didn't match government report, payment was made to me too late (needed to file for interest).
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is easy to use and awesome. TurboTax is very easy to use and awesome. The UI is user friendly and helps user to fill in all the details more accurately.
Date published: 2022-03-28
Rated 5 out of 5 by from Easy use I ve used for many years and it keeps improving and becomes easier to navigate.
Date published: 2022-03-28
Rated 1 out of 5 by from Turbo Tax is the WORST It has been over a month since I first began this process. I had used Turbo tax in the past successfully. However, this year turbo tax was unable to let me put in a schedule K-1 from an inheritance I received. I spent several hours online trying to get information about how this could be done. The only thing I could find was from internet searches stating that turbotax online could not do a schedule K-1. The only way was to buy turbotax for business and that did not work on a mac platform. It was recommended that I buy a pc computer and write off the expense as a business deduction. (I don't itemize deductions, so this would not help). Finally, I attempted to have turbotax do my taxes. I went through all the steps, uploaded all my tax forms and waited. I was told that I would be getting my taxes prepared by an expert named Jun Jun. After a week of no communication, I was then told that I would be getting my taxes done by an expert named Andrew. Another week goes by and Andrew leaves me a message that he can't open some of the documents I uploaded due to turbotax not being compatible with that format. Okay, I convert the files and immediately upload the files to turbotax. A week later with no communication and I ask Andrew what is the status of my taxes. He responds with an unintelligible message, blaming his lack of communication on turbotax QR. Finally after another week, I get a message stating that my taxes are done. I missed his phone call and quickly leave a message on the turbotax website that I am available to go over the taxes now. No response from Andrew. I didn't ever hear from him again.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3216