TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbotax is great to use I have been using turbotax for years and it has never failed me..
Date published: 2023-04-12
Rated 5 out of 5 by from Smooth Process I tried to use another tax preparer service and it did not walk me step by step like Turbo did. I am so happy I made the switch!
Date published: 2023-04-12
Rated 1 out of 5 by from horrible The program doesn't calculate anything, they don't back their 100% guarantee. Take the standard deduction because they don't itemize correctly and then they won't fix their mistakes.
Date published: 2023-04-12
Rated 5 out of 5 by from Always easy Easy every year. Would rather just do it myself at home
Date published: 2023-04-12
Rated 2 out of 5 by from Too much of the hard sell Half your time filing your taxes will be spent getting past the constant upsell screens that repeat and cleverly disguised information consent forms.
Date published: 2023-04-12
Rated 2 out of 5 by from Review Turbo Tax Basic for 2022 Taxes I have never had TurboTax crash during the middle of my completing the forms! It happened twice with this version. What on earth has happened to the QC of TurboTax. Your emphasis on having a job for a RETIRED person needs to be changed. If you are told that we are retired (and then we tell you that we do not have any employment), don't keep asking about our employment! This is my worse experience EVER with TurboTax. Just trying to get my file to open was a challenge--I had to download the program every time I wanted to open my personal file. Frustration was over the top! Inexcusable for a known program. Please, correct these issues.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax was great- they took care of everything! TurboTax was such a fast and easy process. I was done with my taxes in under 1.5 hours! I ran into a few issues while filing but their customer service was able to quickly assign me to a tax expert who was able to fix it AND save me more money I didn't even know to find.
Date published: 2023-04-12
Rated 1 out of 5 by from Horrible Worst experience I've ever had. Doesn't tell you that you'll need your previous year return which, I needed to go find. Not helpful information, had to use the phone help option. This will be the last time I use this product.
Date published: 2023-04-12
Rated 5 out of 5 by from taxes suck, turbo tax makes filing less sucky. taxes suck, turbo tax makes filing less sucky. Thanks
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome experience Comprehensive, informative, professional, thorough
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3215
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is great to use I have been using turbotax for years and it has never failed me..
Date published: 2023-04-12
Rated 5 out of 5 by from Smooth Process I tried to use another tax preparer service and it did not walk me step by step like Turbo did. I am so happy I made the switch!
Date published: 2023-04-12
Rated 1 out of 5 by from horrible The program doesn't calculate anything, they don't back their 100% guarantee. Take the standard deduction because they don't itemize correctly and then they won't fix their mistakes.
Date published: 2023-04-12
Rated 5 out of 5 by from Always easy Easy every year. Would rather just do it myself at home
Date published: 2023-04-12
Rated 2 out of 5 by from Too much of the hard sell Half your time filing your taxes will be spent getting past the constant upsell screens that repeat and cleverly disguised information consent forms.
Date published: 2023-04-12
Rated 2 out of 5 by from Review Turbo Tax Basic for 2022 Taxes I have never had TurboTax crash during the middle of my completing the forms! It happened twice with this version. What on earth has happened to the QC of TurboTax. Your emphasis on having a job for a RETIRED person needs to be changed. If you are told that we are retired (and then we tell you that we do not have any employment), don't keep asking about our employment! This is my worse experience EVER with TurboTax. Just trying to get my file to open was a challenge--I had to download the program every time I wanted to open my personal file. Frustration was over the top! Inexcusable for a known program. Please, correct these issues.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax was great- they took care of everything! TurboTax was such a fast and easy process. I was done with my taxes in under 1.5 hours! I ran into a few issues while filing but their customer service was able to quickly assign me to a tax expert who was able to fix it AND save me more money I didn't even know to find.
Date published: 2023-04-12
Rated 1 out of 5 by from Horrible Worst experience I've ever had. Doesn't tell you that you'll need your previous year return which, I needed to go find. Not helpful information, had to use the phone help option. This will be the last time I use this product.
Date published: 2023-04-12
Rated 5 out of 5 by from taxes suck, turbo tax makes filing less sucky. taxes suck, turbo tax makes filing less sucky. Thanks
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome experience Comprehensive, informative, professional, thorough
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3215