TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is great Been using turbo tax for years wouldn't use any one else for taxes
Date published: 2023-01-13
Rated 5 out of 5 by from Turbo tax Very quick and thorough. Easy to understand and navigate.
Date published: 2023-01-13
Rated 5 out of 5 by from Outstanding! I cant say enough about Turbo Tax. I love you get live help from a tax expert whenever you need. This is my 2nd consecutive year using them and it gets easier every year. Even get free audit protection. Try them. Especially if you have no deductions.
Date published: 2023-01-13
Rated 5 out of 5 by from I recommend TurboTax I've used TurboTax for a few years, and it's always easy to use, and comprehensive.
Date published: 2023-01-13
Rated 5 out of 5 by from turbo tax is great and easy to use i always use turbotax because it is easy to use and have explanation for each form and question
Date published: 2023-01-13
Rated 5 out of 5 by from Good stuff option i choose was great live person when i had a question in the middle of the night
Date published: 2023-01-13
Rated 3 out of 5 by from Form 8962 Premium Tax Credit Prompting Issues Morning of Jan 12th, Health Care was not asked or prompted, as I have history [when last year was also not prompted and got a letter from the IRS about the 8962 not being filed which I handled via mail with them as turbo tax was not able to amend until much later;] but was able to search for it and access but when I got to the final review, it halted and said, "This form will not be availble until Jan 12th"... <_< on the morning of Jan 12th. Cleared and tried again in the evening but could not use the search function in the help section of typing 'taa' and it links you to it so I went into deductions where it usually is and made it go through the prompts. I know not many are ready with all their forms this early but I typically have been.
Date published: 2023-01-13
Rated 5 out of 5 by from Amazing I love turbo tax and would never use any other tax preparer or tax software. I always advise people to come here. Even my friends that are tax preparers, I choose turbo tax.
Date published: 2023-01-13
Rated 5 out of 5 by from 3rd year and I do not regret it ! I enjoy filing from the commodity of my home and the help i receive if i have questions
Date published: 2023-01-13
Rated 2 out of 5 by from Not the best experience I used this product because I really needed an advance payment on my refund. I was already completed with the taxes and had paid for the product when it said I was not going to get an advance. Not only am I now waiting for the return but I am out the fees as they were required in advance rather than taken from my return. It was a really low blow at a time when I have major issues that could have been easily resolved if the advance had been given as I was believing the entire time that it would be. I cannot imagine I will be using this product again as I feel that I was led to believe I was being given an advance amd I think it was handled in a way that feels very much like an intentional misrepresentation so that people will have already spent time and money and would be unlikely to want to try to both start completely over on your taxes that they’ve already spent all the time to complete and seek a refund which is a process that very few companies make very transparent to begin with. I found I had a lot of technical issues that delayed a process and frankly, I’m unclear if my returns were sent yet as the information regarding the date is confusing. I submitted on 5 January as this was indicated as being the date it was first available and I’m seeing in other places now something about 24 January so I do not know if my return has been submitted to the IRS yet and they are still holding any pending status or if I just transmit it to TurboTax who is holding it internally and will submit it on the 24th. That stresses me out a lot because I have never submitted return and seen it continue to sit in the pending status for a week or more causes me to wonder is there a problem? Is there a problem with the date or is there a problem with the submission? I have tried to ask this question, but the option that I am given is only, the option of check back after you get your return, or pay the full price for a live consultant, which makes no sense to me right now because I’ve already completed the taxes, paid for it, upfront, been denied my advance, and now I’m being asked for more money in order to ask a simple question . Not giving one star here only because it seems like the software works well enough but I should actually consider doing one star because I would think that the reviews should be after the return if my questions have to be answered after the return. It seems one sided to ask for this review before I see the results and that makes me wonder how unrealistic the results of this survey are if all the people reading this product haven’t even seen the end result of their work.
Date published: 2023-01-13
All TurboTax® Offerings Reviews - Page 3213
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is great Been using turbo tax for years wouldn't use any one else for taxes
Date published: 2023-01-13
Rated 5 out of 5 by from Turbo tax Very quick and thorough. Easy to understand and navigate.
Date published: 2023-01-13
Rated 5 out of 5 by from Outstanding! I cant say enough about Turbo Tax. I love you get live help from a tax expert whenever you need. This is my 2nd consecutive year using them and it gets easier every year. Even get free audit protection. Try them. Especially if you have no deductions.
Date published: 2023-01-13
Rated 5 out of 5 by from I recommend TurboTax I've used TurboTax for a few years, and it's always easy to use, and comprehensive.
Date published: 2023-01-13
Rated 5 out of 5 by from turbo tax is great and easy to use i always use turbotax because it is easy to use and have explanation for each form and question
Date published: 2023-01-13
Rated 5 out of 5 by from Good stuff option i choose was great live person when i had a question in the middle of the night
Date published: 2023-01-13
Rated 3 out of 5 by from Form 8962 Premium Tax Credit Prompting Issues Morning of Jan 12th, Health Care was not asked or prompted, as I have history [when last year was also not prompted and got a letter from the IRS about the 8962 not being filed which I handled via mail with them as turbo tax was not able to amend until much later;] but was able to search for it and access but when I got to the final review, it halted and said, "This form will not be availble until Jan 12th"... <_< on the morning of Jan 12th. Cleared and tried again in the evening but could not use the search function in the help section of typing 'taa' and it links you to it so I went into deductions where it usually is and made it go through the prompts. I know not many are ready with all their forms this early but I typically have been.
Date published: 2023-01-13
Rated 5 out of 5 by from Amazing I love turbo tax and would never use any other tax preparer or tax software. I always advise people to come here. Even my friends that are tax preparers, I choose turbo tax.
Date published: 2023-01-13
Rated 5 out of 5 by from 3rd year and I do not regret it ! I enjoy filing from the commodity of my home and the help i receive if i have questions
Date published: 2023-01-13
Rated 2 out of 5 by from Not the best experience I used this product because I really needed an advance payment on my refund. I was already completed with the taxes and had paid for the product when it said I was not going to get an advance. Not only am I now waiting for the return but I am out the fees as they were required in advance rather than taken from my return. It was a really low blow at a time when I have major issues that could have been easily resolved if the advance had been given as I was believing the entire time that it would be. I cannot imagine I will be using this product again as I feel that I was led to believe I was being given an advance amd I think it was handled in a way that feels very much like an intentional misrepresentation so that people will have already spent time and money and would be unlikely to want to try to both start completely over on your taxes that they’ve already spent all the time to complete and seek a refund which is a process that very few companies make very transparent to begin with. I found I had a lot of technical issues that delayed a process and frankly, I’m unclear if my returns were sent yet as the information regarding the date is confusing. I submitted on 5 January as this was indicated as being the date it was first available and I’m seeing in other places now something about 24 January so I do not know if my return has been submitted to the IRS yet and they are still holding any pending status or if I just transmit it to TurboTax who is holding it internally and will submit it on the 24th. That stresses me out a lot because I have never submitted return and seen it continue to sit in the pending status for a week or more causes me to wonder is there a problem? Is there a problem with the date or is there a problem with the submission? I have tried to ask this question, but the option that I am given is only, the option of check back after you get your return, or pay the full price for a live consultant, which makes no sense to me right now because I’ve already completed the taxes, paid for it, upfront, been denied my advance, and now I’m being asked for more money in order to ask a simple question . Not giving one star here only because it seems like the software works well enough but I should actually consider doing one star because I would think that the reviews should be after the return if my questions have to be answered after the return. It seems one sided to ask for this review before I see the results and that makes me wonder how unrealistic the results of this survey are if all the people reading this product haven’t even seen the end result of their work.
Date published: 2023-01-13
All TurboTax® Offerings Reviews - Page 3213