TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 1 out of 5 by AmyB10012 from Financially Exploiting Customers I find it incredibly dissapointing that TurboTax obscures how much the user will be paying for its services. I will be forwarding a complaint to the BBB.
Date published: 2023-06-11
Rated 4 out of 5 by AileenM from Easy, but not through explainations It is fairly easy to file if you are single and don't have complicated taxes. The most complicated was related to student loans and scholarships. However, they don't have very thorough explanations for things that you might need to figure out if you're stumped and when I tried to pay extra to speak to someone the service was unavailable.
Date published: 2023-06-11
Rated 5 out of 5 by Miguelii from Quick and easy Quick and easy. Did it all on my phone with no issues. Will use them again..
Date published: 2023-06-11
Rated 5 out of 5 by Wickedhall23 from TurboTax is easy and awesome TurboTax is easy to use and good for the do-it-yourselfer for basic taxes as well as business taxes.
Date published: 2023-06-11
Rated 2 out of 5 by LCW4910 from Programing needs to update their system. Hard to navigate. The program repeats steps if you are using credit karma to get you return faster. It also does not bring up the option of entering your personal identity pin number if this is required.
Date published: 2023-06-11
Rated 1 out of 5 by SLCardin from Will never use again I have tried 2 years in a row to file for free. last year I was unable because I had unemployment. This year, I was not able to select free file. I am done paying for your service.
Date published: 2023-06-11
Rated 4 out of 5 by shaebutta119 from getting too expensive really like it but don't like the added cost at the end
Date published: 2023-06-11
Rated 5 out of 5 by WSD123 from Turbo Tax in My "goto" Tax Preparer If it wasn't for having to pay my taxes, I would find even more joy in doing my taxes with Turbo Tax!
Date published: 2023-06-11
Rated 1 out of 5 by ANGRYLOSTCUSTOMER2023 from YOU FORCE ME TO PAY WITH MY TAX REFUND Everything was fine until it came to payment. YOU FORCE ME TO PAY WITH MY REFUND.
Date published: 2023-06-11
Rated 4 out of 5 by Techkey1 from Good Program Pretty simple and easy to use. I think I understand the new changes better. We'll see how I do next year.
All TurboTax® Offerings Reviews - Page 322
Date published: 2023-06-11
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by AmyB10012 from Financially Exploiting Customers I find it incredibly dissapointing that TurboTax obscures how much the user will be paying for its services. I will be forwarding a complaint to the BBB.
Date published: 2023-06-11
Rated 4 out of 5 by AileenM from Easy, but not through explainations It is fairly easy to file if you are single and don't have complicated taxes. The most complicated was related to student loans and scholarships. However, they don't have very thorough explanations for things that you might need to figure out if you're stumped and when I tried to pay extra to speak to someone the service was unavailable.
Date published: 2023-06-11
Rated 5 out of 5 by Miguelii from Quick and easy Quick and easy. Did it all on my phone with no issues. Will use them again..
Date published: 2023-06-11
Rated 5 out of 5 by Wickedhall23 from TurboTax is easy and awesome TurboTax is easy to use and good for the do-it-yourselfer for basic taxes as well as business taxes.
Date published: 2023-06-11
Rated 2 out of 5 by LCW4910 from Programing needs to update their system. Hard to navigate. The program repeats steps if you are using credit karma to get you return faster. It also does not bring up the option of entering your personal identity pin number if this is required.
Date published: 2023-06-11
Rated 1 out of 5 by SLCardin from Will never use again I have tried 2 years in a row to file for free. last year I was unable because I had unemployment. This year, I was not able to select free file. I am done paying for your service.
Date published: 2023-06-11
Rated 4 out of 5 by shaebutta119 from getting too expensive really like it but don't like the added cost at the end
Date published: 2023-06-11
Rated 5 out of 5 by WSD123 from Turbo Tax in My "goto" Tax Preparer If it wasn't for having to pay my taxes, I would find even more joy in doing my taxes with Turbo Tax!
Date published: 2023-06-11
Rated 1 out of 5 by ANGRYLOSTCUSTOMER2023 from YOU FORCE ME TO PAY WITH MY TAX REFUND Everything was fine until it came to payment. YOU FORCE ME TO PAY WITH MY REFUND.
Date published: 2023-06-11
Rated 4 out of 5 by Techkey1 from Good Program Pretty simple and easy to use. I think I understand the new changes better. We'll see how I do next year.
All TurboTax® Offerings Reviews - Page 322
Date published: 2023-06-11