TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Just enter it yourself Turbo tax live full service is not worth the extra money that you pay. I was offered a discount code that disappeared when i finally was able to check out. it took about 3 weeks longer to do my taxes this way than it would have if i had just used the regular format. The website works great, but live is not worth it. especially when you get woken up in the middle of the night by your tax "expert".
Date published: 2022-03-29
Rated 5 out of 5 by from It was very good! I actually got a refund. Other places were telling me I owed but turbo tax asked me questions that the other places didn't ask and got me a refund!
Date published: 2022-03-29
Rated 5 out of 5 by from Very easy steps to follow! Very good visual video aids. Keep up the good work.
Date published: 2022-03-29
Rated 5 out of 5 by from Great service and was free It was so simple to file this year. Turbo tax still had my info from last year and I was able to import my new w2's this year. The live person was able to answer all my questions and best of all and it didnt cost me a thing to get her help.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax first time using advisor it was great Laura was great She answered my questions explain things to me in terms that I would understand to help me with a difficult farm at K1 form thank you Laura
Date published: 2022-03-29
Rated 1 out of 5 by from Chaged even when my return was rejected I wanted to efilemy return for both federal and state. My returns were both rejected because the federal said my agi was incorrect (which the program pulled from my last years return) but intuit still charged me the $25 for my state return. I should not be charged until my return is accepted. Please return my $25 to my banking account. I will not use turbo tax again because of this
Date published: 2022-03-29
Rated 3 out of 5 by from Improvements Are Truly Needed But Super Convenient Better explanation or explanation videos are needed to better guide customers. Turbo Tax customer support can be no help at times. They should be able to allow you to fix mistakes before filing without just telling you to delete everything and start over.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is Great! I chose the full service option with turbotax and all I had to do was provide my tax advisor with the tax forms that I received, and they took care of everything else for me!! And the tax advisor was very knowledgeable, and they knew what they were doing
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is awesome! Dealt with Robert this nothing but good things to say. Robert was professional, he was pleasant to speak with, answered all questions in a timely manner. Would use TurboTax again.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is great Jaime was fast, amazing and understanding the whole way through.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3206
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Just enter it yourself Turbo tax live full service is not worth the extra money that you pay. I was offered a discount code that disappeared when i finally was able to check out. it took about 3 weeks longer to do my taxes this way than it would have if i had just used the regular format. The website works great, but live is not worth it. especially when you get woken up in the middle of the night by your tax "expert".
Date published: 2022-03-29
Rated 5 out of 5 by from It was very good! I actually got a refund. Other places were telling me I owed but turbo tax asked me questions that the other places didn't ask and got me a refund!
Date published: 2022-03-29
Rated 5 out of 5 by from Very easy steps to follow! Very good visual video aids. Keep up the good work.
Date published: 2022-03-29
Rated 5 out of 5 by from Great service and was free It was so simple to file this year. Turbo tax still had my info from last year and I was able to import my new w2's this year. The live person was able to answer all my questions and best of all and it didnt cost me a thing to get her help.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax first time using advisor it was great Laura was great She answered my questions explain things to me in terms that I would understand to help me with a difficult farm at K1 form thank you Laura
Date published: 2022-03-29
Rated 1 out of 5 by from Chaged even when my return was rejected I wanted to efilemy return for both federal and state. My returns were both rejected because the federal said my agi was incorrect (which the program pulled from my last years return) but intuit still charged me the $25 for my state return. I should not be charged until my return is accepted. Please return my $25 to my banking account. I will not use turbo tax again because of this
Date published: 2022-03-29
Rated 3 out of 5 by from Improvements Are Truly Needed But Super Convenient Better explanation or explanation videos are needed to better guide customers. Turbo Tax customer support can be no help at times. They should be able to allow you to fix mistakes before filing without just telling you to delete everything and start over.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is Great! I chose the full service option with turbotax and all I had to do was provide my tax advisor with the tax forms that I received, and they took care of everything else for me!! And the tax advisor was very knowledgeable, and they knew what they were doing
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is awesome! Dealt with Robert this nothing but good things to say. Robert was professional, he was pleasant to speak with, answered all questions in a timely manner. Would use TurboTax again.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is great Jaime was fast, amazing and understanding the whole way through.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3206