TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from turbo tax is an awesome tool. turbo is an awesome app to use for anyone that needs to do their taxes.
Date published: 2021-03-13
Rated 4 out of 5 by from Generally Helpful Last year the system seemed to work better. I was able to enter my CRP, (Certificate of Rent Paid) through a file upload, if I'm not mistaken...and my bank account had been kept on file....it's a little bit worrisome that it had to be re-entered this year. Maybe it's a good thing for security, but I found it odd, as well as not being able to just take a picture of my ID....I kinda wondered when I was waiting way too long during a "reviewing.....", if I was being punished for not buying any of the upgrades! Still, it would have been brutal to just wade through it with paper, and I would have been charged similarly at an inexpensive walk-in service. Still convenient, and nice graphics!
Date published: 2021-03-13
Rated 5 out of 5 by from Very Easy to use I appreciate how user friendly turbo tax is for its customers.
Date published: 2021-03-13
Rated 2 out of 5 by from TurboTax Customer Service Awful customer service product knowledge. Representatives could not answer basic questions and missed multiple scheduled meetings. Spent >10 hours on the phone with customer service in order to prepare this years taxes due to the lack of knowledge from the "tax experts" as it relates to the turbotax software.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbotax is the best Great customer service , friendly and patient agents
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is great very easy and user friendly, I recommend this service to everyone. is cheaper than an accountant.
Date published: 2021-03-13
Rated 5 out of 5 by from Great! I am able to do my taxes with the extra help from the question bubbles and also helps me to understand deductions at a higher level! As long as you follow the tip boxes you will be fine.
Date published: 2021-03-13
Rated 5 out of 5 by from Thanks! Awesome Thanks for the easy filing. Ggggggghhhhhhhhhhhhhhhhh
Date published: 2021-03-13
Rated 5 out of 5 by from Happy & seasoned user - the BEST way to do taxes Used it for years and always very satisfied. Easy for the novice yet capable of handling complex tax matters.
Date published: 2021-03-13
Rated 4 out of 5 by from Very easy The steps were very clear. I've been using turbo tax for years and plan to continue.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 3202
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax is an awesome tool. turbo is an awesome app to use for anyone that needs to do their taxes.
Date published: 2021-03-13
Rated 4 out of 5 by from Generally Helpful Last year the system seemed to work better. I was able to enter my CRP, (Certificate of Rent Paid) through a file upload, if I'm not mistaken...and my bank account had been kept on file....it's a little bit worrisome that it had to be re-entered this year. Maybe it's a good thing for security, but I found it odd, as well as not being able to just take a picture of my ID....I kinda wondered when I was waiting way too long during a "reviewing.....", if I was being punished for not buying any of the upgrades! Still, it would have been brutal to just wade through it with paper, and I would have been charged similarly at an inexpensive walk-in service. Still convenient, and nice graphics!
Date published: 2021-03-13
Rated 5 out of 5 by from Very Easy to use I appreciate how user friendly turbo tax is for its customers.
Date published: 2021-03-13
Rated 2 out of 5 by from TurboTax Customer Service Awful customer service product knowledge. Representatives could not answer basic questions and missed multiple scheduled meetings. Spent >10 hours on the phone with customer service in order to prepare this years taxes due to the lack of knowledge from the "tax experts" as it relates to the turbotax software.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbotax is the best Great customer service , friendly and patient agents
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is great very easy and user friendly, I recommend this service to everyone. is cheaper than an accountant.
Date published: 2021-03-13
Rated 5 out of 5 by from Great! I am able to do my taxes with the extra help from the question bubbles and also helps me to understand deductions at a higher level! As long as you follow the tip boxes you will be fine.
Date published: 2021-03-13
Rated 5 out of 5 by from Thanks! Awesome Thanks for the easy filing. Ggggggghhhhhhhhhhhhhhhhh
Date published: 2021-03-13
Rated 5 out of 5 by from Happy & seasoned user - the BEST way to do taxes Used it for years and always very satisfied. Easy for the novice yet capable of handling complex tax matters.
Date published: 2021-03-13
Rated 4 out of 5 by from Very easy The steps were very clear. I've been using turbo tax for years and plan to continue.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 3202