TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Gets the Job Done It would be good to have one directed at seniors. Some of the answers I got didn't reflect my needs. And the worst thing is accidentally clicking a box and not being able to easily undo it. It kept telling me I needed to file a form when I just misunderstood the question and hit the wrong box.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax Gets It Done! The program walks you through each stage of the process. It is easy to go back and look at something. You have the option of adding information in manually if you want. It seems like an easy and simple program to use.
Date published: 2022-03-29
Rated 4 out of 5 by from Jasmine was a great help I was having trouble filing my income tax and Jasmine helped me figure out the problem and saved my day. I have used Turbo Tax for years and am very satisfied with the product
Date published: 2022-03-29
Rated 1 out of 5 by from Charges for a return and doesn't even file for you I was forced to get Deluxe and file a state return. I was unable to eFile and even though I was charged $49 to create the state return, they did not paper file for me. I work with Tax accountants and I know this is a service they could offer if they wanted to. Absolutely ridiculous that I would be charged so much and they won't just file for me.
Date published: 2022-03-29
Rated 5 out of 5 by from Really helpful and accurate I had some unique situations that I needed help with. I used the chat feature with first and it worked well. 2nd and 3rd were done by call back, fast and all experts were that 1) experts 2) knowledgeable and 3) helpful. It is worth what we spent.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax Live was awesome! Our expert Bruce helped us check everything over so we could file with confidence! We'll definitely be back again. This made the process so much easier and was way better than when we used to go to HR Block
Date published: 2022-03-29
Rated 4 out of 5 by from capital gains were awful!!!! When I downloaded my capital gains from TDAmeritrade they were in alphabetical order. TT put them into the program by date! It would be so much better if they would be downloaded and entered in the same order. I had over 400 entries I had to look through and it was awful. It wouldn't have been that hard if they were in the same order. Other than that, I love TT
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax Very easy step by step method to complete your taxes. Uploads most info already and makes it easier year by year if continue to use TurboTax
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax was quick and easy I was very satisfied with the outcome of my return. My expert was responsive and easy to understand.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is really FREE! H&R Block charged me 31 dollars to file and when my returns were rejected, they wanted 50 more dollars in order to let me fix it. There was no way around it. I went to turbo tax, it was an easy fix and it was still completely free!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3194
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Gets the Job Done It would be good to have one directed at seniors. Some of the answers I got didn't reflect my needs. And the worst thing is accidentally clicking a box and not being able to easily undo it. It kept telling me I needed to file a form when I just misunderstood the question and hit the wrong box.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax Gets It Done! The program walks you through each stage of the process. It is easy to go back and look at something. You have the option of adding information in manually if you want. It seems like an easy and simple program to use.
Date published: 2022-03-29
Rated 4 out of 5 by from Jasmine was a great help I was having trouble filing my income tax and Jasmine helped me figure out the problem and saved my day. I have used Turbo Tax for years and am very satisfied with the product
Date published: 2022-03-29
Rated 1 out of 5 by from Charges for a return and doesn't even file for you I was forced to get Deluxe and file a state return. I was unable to eFile and even though I was charged $49 to create the state return, they did not paper file for me. I work with Tax accountants and I know this is a service they could offer if they wanted to. Absolutely ridiculous that I would be charged so much and they won't just file for me.
Date published: 2022-03-29
Rated 5 out of 5 by from Really helpful and accurate I had some unique situations that I needed help with. I used the chat feature with first and it worked well. 2nd and 3rd were done by call back, fast and all experts were that 1) experts 2) knowledgeable and 3) helpful. It is worth what we spent.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax Live was awesome! Our expert Bruce helped us check everything over so we could file with confidence! We'll definitely be back again. This made the process so much easier and was way better than when we used to go to HR Block
Date published: 2022-03-29
Rated 4 out of 5 by from capital gains were awful!!!! When I downloaded my capital gains from TDAmeritrade they were in alphabetical order. TT put them into the program by date! It would be so much better if they would be downloaded and entered in the same order. I had over 400 entries I had to look through and it was awful. It wouldn't have been that hard if they were in the same order. Other than that, I love TT
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax Very easy step by step method to complete your taxes. Uploads most info already and makes it easier year by year if continue to use TurboTax
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax was quick and easy I was very satisfied with the outcome of my return. My expert was responsive and easy to understand.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is really FREE! H&R Block charged me 31 dollars to file and when my returns were rejected, they wanted 50 more dollars in order to let me fix it. There was no way around it. I went to turbo tax, it was an easy fix and it was still completely free!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3194