TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great It was easy to use and file my taxes with no problem!
Date published: 2022-04-02
Rated 1 out of 5 by from Countless Transmission Errors- Horrible Experience I tried to e-file since late Feb 2022 and I kept receiving submission error messages over and over again without specific details from the software about what exactly the problem was that I needed to fix. I spent so much time through many phone calls and chats with live help where no one understood what the real problem was since the error messages were so vague. Finally, the CPA Karen, Tax Prep Assistant, empathized with my struggles with the software and stayed on the phone with me for 2 hours yesterday until the resolution. She helped me figure out that I had too many crypto transactions for the software to make a printable form for submission. That was the whole problem that the system could not communicate and thereby submit! Thank God for people like Karen! She was the one bright spot in this whole experience. Please give her a well deserved raise in pay or a worthwhile financial bonus. Overall, the software is very advanced and I like how it incorporates data directly from brokerages without risking typing errors by the user. However, Turbotax needs to fix customer service issues regarding error messages and escalations to different departments with true ownership for the problem instead of everyone "trying to close out the case." It was a complete headache explaining the problem to so many different agents without someone owning and trying to resolve the problem until submission aside from Karen. Also, the software needs to be more specific for error transmission messages because some representatives guessed that the problem was state tax form related or Federal Individual Form Availability Dates.
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax Just Okay I think the cost for this free software is ridiculous. Also the barrage of advertisers
Date published: 2022-04-02
Rated 5 out of 5 by from TURBO TAX IS EXCELLENT DID NOT HAVE TO ENGAGE ONE OF YOUR REPRESENTATIVES.
Date published: 2022-04-02
Rated 5 out of 5 by from easy to use- great support from live chat Live pro saved the day! Had an issue uploading from Webull, but the pro knew what to do.
Date published: 2022-04-02
Rated 3 out of 5 by from Too expensive I understand that the website is a service but the fees are too much. I’m shelter homeless so I can’t afford a lot. I was able to get my full tax refund on state and federal last year using a different company. This year, there were technical difficulties so I went with your company. I will file with some other company next year unless your fees get lowered.
Date published: 2022-04-02
Rated 5 out of 5 by from GREAT I USE IT EVERY YEAR, BECAUSE IT IS SIMPLE TO USE. AND I LIKE THE ERROR THING
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax is good Most of the Information is stored from last year , so less hassle.
Date published: 2022-04-02
Rated 4 out of 5 by from Generally good...state is so so After clean federal reviews and state reviews I tried to e-file. At that point a state error was presented which seemed to make no sense.
Date published: 2022-04-02
Rated 1 out of 5 by from I know I could’ve gotten more back Took forever to process the “expert” never replied back to me and I KNOW I could’ve gotten a lot more back but I was giving this a chance never again
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 3193
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great It was easy to use and file my taxes with no problem!
Date published: 2022-04-02
Rated 1 out of 5 by from Countless Transmission Errors- Horrible Experience I tried to e-file since late Feb 2022 and I kept receiving submission error messages over and over again without specific details from the software about what exactly the problem was that I needed to fix. I spent so much time through many phone calls and chats with live help where no one understood what the real problem was since the error messages were so vague. Finally, the CPA Karen, Tax Prep Assistant, empathized with my struggles with the software and stayed on the phone with me for 2 hours yesterday until the resolution. She helped me figure out that I had too many crypto transactions for the software to make a printable form for submission. That was the whole problem that the system could not communicate and thereby submit! Thank God for people like Karen! She was the one bright spot in this whole experience. Please give her a well deserved raise in pay or a worthwhile financial bonus. Overall, the software is very advanced and I like how it incorporates data directly from brokerages without risking typing errors by the user. However, Turbotax needs to fix customer service issues regarding error messages and escalations to different departments with true ownership for the problem instead of everyone "trying to close out the case." It was a complete headache explaining the problem to so many different agents without someone owning and trying to resolve the problem until submission aside from Karen. Also, the software needs to be more specific for error transmission messages because some representatives guessed that the problem was state tax form related or Federal Individual Form Availability Dates.
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax Just Okay I think the cost for this free software is ridiculous. Also the barrage of advertisers
Date published: 2022-04-02
Rated 5 out of 5 by from TURBO TAX IS EXCELLENT DID NOT HAVE TO ENGAGE ONE OF YOUR REPRESENTATIVES.
Date published: 2022-04-02
Rated 5 out of 5 by from easy to use- great support from live chat Live pro saved the day! Had an issue uploading from Webull, but the pro knew what to do.
Date published: 2022-04-02
Rated 3 out of 5 by from Too expensive I understand that the website is a service but the fees are too much. I’m shelter homeless so I can’t afford a lot. I was able to get my full tax refund on state and federal last year using a different company. This year, there were technical difficulties so I went with your company. I will file with some other company next year unless your fees get lowered.
Date published: 2022-04-02
Rated 5 out of 5 by from GREAT I USE IT EVERY YEAR, BECAUSE IT IS SIMPLE TO USE. AND I LIKE THE ERROR THING
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax is good Most of the Information is stored from last year , so less hassle.
Date published: 2022-04-02
Rated 4 out of 5 by from Generally good...state is so so After clean federal reviews and state reviews I tried to e-file. At that point a state error was presented which seemed to make no sense.
Date published: 2022-04-02
Rated 1 out of 5 by from I know I could’ve gotten more back Took forever to process the “expert” never replied back to me and I KNOW I could’ve gotten a lot more back but I was giving this a chance never again
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 3193