TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from They're Great! I have used Turbotax for a number of years and has been great since the beginning. You know what to expect and get the best results while filing your refund. Doing a refund I know can be tedious but they make it easy.
Date published: 2021-04-14
Rated 4 out of 5 by from a little confusing but still good I continue to use this product - some parts are confusing and that may be just me - I do find it effective and would recommend it to all - my friends also use it
Date published: 2021-04-14
Rated 1 out of 5 by from Return rejected No help from turbo tax, no updates to fix their problem
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo tax helped with all of my questions Jessica helped me with my questions and she was awesome. Thank you
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome I love the live Tax Experts. They helped me immensely
Date published: 2021-04-14
Rated 2 out of 5 by from Seriously Disappointed with unresolved problems I purchased (as a download) Turbo Tax Deluxe from Costco. I have purchased hard copy DVDs for many years. The initial download was uneventful on 2/14/2021. The problems that surfaced seemingly could not be resolved. Failure to update. Numerous times. 3 different tech reps and 3 different solutions. However, the basic reason appears to be that (1) anti-virus must be disabled; (2) processor speed should be above 2.8 GHz; (3) use Chrome to connect to the internet; (4) manually download updates; and/or (5) your RAM is insufficient. If any of 1 - 5 is actually a warning, then why not disclose it upfront BEFORE selling the product. I have 8 GB DDR3 L Memory with 1000GB HDD with Windows 10 and Intel Pentium Quad core processor of 2.66 GHz. These time delays and days of sitting in que for customer assistance will cost TurboTax a 20+ year customer. The last rep suggested that I "do them online" - then why should I purchase the program. Please note that your downloaded files and competed forms DO NOT transfer to online program.
Date published: 2021-04-14
Rated 3 out of 5 by from Not as easy as last year This program was not as user friendly as it used to be
Date published: 2021-04-14
Rated 4 out of 5 by from OK Making me complete the rating in order to process the return. It's Bs
Date published: 2021-04-14
Rated 5 out of 5 by from Quick file Easy to work through, easy to understand questions, and done!
Date published: 2021-04-14
Rated 4 out of 5 by from I was nervous, but I got through it I was nervous, but I got through it. Happy I got it done.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3186
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from They're Great! I have used Turbotax for a number of years and has been great since the beginning. You know what to expect and get the best results while filing your refund. Doing a refund I know can be tedious but they make it easy.
Date published: 2021-04-14
Rated 4 out of 5 by from a little confusing but still good I continue to use this product - some parts are confusing and that may be just me - I do find it effective and would recommend it to all - my friends also use it
Date published: 2021-04-14
Rated 1 out of 5 by from Return rejected No help from turbo tax, no updates to fix their problem
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo tax helped with all of my questions Jessica helped me with my questions and she was awesome. Thank you
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome I love the live Tax Experts. They helped me immensely
Date published: 2021-04-14
Rated 2 out of 5 by from Seriously Disappointed with unresolved problems I purchased (as a download) Turbo Tax Deluxe from Costco. I have purchased hard copy DVDs for many years. The initial download was uneventful on 2/14/2021. The problems that surfaced seemingly could not be resolved. Failure to update. Numerous times. 3 different tech reps and 3 different solutions. However, the basic reason appears to be that (1) anti-virus must be disabled; (2) processor speed should be above 2.8 GHz; (3) use Chrome to connect to the internet; (4) manually download updates; and/or (5) your RAM is insufficient. If any of 1 - 5 is actually a warning, then why not disclose it upfront BEFORE selling the product. I have 8 GB DDR3 L Memory with 1000GB HDD with Windows 10 and Intel Pentium Quad core processor of 2.66 GHz. These time delays and days of sitting in que for customer assistance will cost TurboTax a 20+ year customer. The last rep suggested that I "do them online" - then why should I purchase the program. Please note that your downloaded files and competed forms DO NOT transfer to online program.
Date published: 2021-04-14
Rated 3 out of 5 by from Not as easy as last year This program was not as user friendly as it used to be
Date published: 2021-04-14
Rated 4 out of 5 by from OK Making me complete the rating in order to process the return. It's Bs
Date published: 2021-04-14
Rated 5 out of 5 by from Quick file Easy to work through, easy to understand questions, and done!
Date published: 2021-04-14
Rated 4 out of 5 by from I was nervous, but I got through it I was nervous, but I got through it. Happy I got it done.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3186