TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from It was very helpful and good guidance Turbo Tax in general is a great way to get your taxes done. The process is easy to follow.
Date published: 2022-03-30
Rated 5 out of 5 by from Best Service I haven’t filed taxes in forever but now needing to file again. I’m glad i went with TurboTax.
Date published: 2022-03-30
Rated 5 out of 5 by from turbo tax es lo mejor muy recomendable muy bien es lo mejor increible se los recomiendo ..
Date published: 2022-03-30
Rated 4 out of 5 by from turbotax problems I went through the whole process and my taxes wouldn't e-file. Very frustrating!! I called the support line and they were very helpful
Date published: 2022-03-30
Rated 5 out of 5 by from Vips TurboTax Vips Turbo Tax Great.. been using since 1990 couldn't have been easier
Date published: 2022-03-30
Rated 5 out of 5 by from Great job easy to follow. The program was easy to follow and complete all necessary forms.
Date published: 2022-03-30
Rated 1 out of 5 by from Experience is worse every year - hidden fees! Turbo Tax is sly, they sneak in fees left and right. I denied "live expert" help every time they pushed it on me (I think five throughout my application) yet still found out that I was in the Turbo Tax Premier Live product at the end of my taxes. There was no option to change this. Additionally, there is a $39 fee to pull funds from your return versus paying with a credit card or other payment - never mentioned until the very end of my taxes. Highly annoying and sneaky.
Date published: 2022-03-30
Rated 2 out of 5 by from Turbo tax has it's problems Customer Service. I was not impressed that I could not get through to a tax adviser in a timely manner by telephone. I had an issue with AGI, but the fixes listed and the videos did not solve the issue. When I did get through in a chat, I was told that no help was available because IRS did not have the correct information. This is the first year I have had a problem. I will use TurboTax in the future.
Date published: 2022-03-30
Rated 5 out of 5 by from I use TurboTax every year! TurboTax makes filing super easy. I used to hire a personal accountant, but TurboTax offers more services for less money.
Date published: 2022-03-30
Rated 1 out of 5 by from TurboTax Deluxe 2021 Not pleased. The worksheets for the 2021 return and not available and I can't figure out how to get them. The program says that a $16,600 carryover loss is available but it is not applied and the taxes are about $1,000 higher without the carryover loss. Maybe the worksheets would help understand the issue, but they do not seem to be available
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3185
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It was very helpful and good guidance Turbo Tax in general is a great way to get your taxes done. The process is easy to follow.
Date published: 2022-03-30
Rated 5 out of 5 by from Best Service I haven’t filed taxes in forever but now needing to file again. I’m glad i went with TurboTax.
Date published: 2022-03-30
Rated 5 out of 5 by from turbo tax es lo mejor muy recomendable muy bien es lo mejor increible se los recomiendo ..
Date published: 2022-03-30
Rated 4 out of 5 by from turbotax problems I went through the whole process and my taxes wouldn't e-file. Very frustrating!! I called the support line and they were very helpful
Date published: 2022-03-30
Rated 5 out of 5 by from Vips TurboTax Vips Turbo Tax Great.. been using since 1990 couldn't have been easier
Date published: 2022-03-30
Rated 5 out of 5 by from Great job easy to follow. The program was easy to follow and complete all necessary forms.
Date published: 2022-03-30
Rated 1 out of 5 by from Experience is worse every year - hidden fees! Turbo Tax is sly, they sneak in fees left and right. I denied "live expert" help every time they pushed it on me (I think five throughout my application) yet still found out that I was in the Turbo Tax Premier Live product at the end of my taxes. There was no option to change this. Additionally, there is a $39 fee to pull funds from your return versus paying with a credit card or other payment - never mentioned until the very end of my taxes. Highly annoying and sneaky.
Date published: 2022-03-30
Rated 2 out of 5 by from Turbo tax has it's problems Customer Service. I was not impressed that I could not get through to a tax adviser in a timely manner by telephone. I had an issue with AGI, but the fixes listed and the videos did not solve the issue. When I did get through in a chat, I was told that no help was available because IRS did not have the correct information. This is the first year I have had a problem. I will use TurboTax in the future.
Date published: 2022-03-30
Rated 5 out of 5 by from I use TurboTax every year! TurboTax makes filing super easy. I used to hire a personal accountant, but TurboTax offers more services for less money.
Date published: 2022-03-30
Rated 1 out of 5 by from TurboTax Deluxe 2021 Not pleased. The worksheets for the 2021 return and not available and I can't figure out how to get them. The program says that a $16,600 carryover loss is available but it is not applied and the taxes are about $1,000 higher without the carryover loss. Maybe the worksheets would help understand the issue, but they do not seem to be available
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3185