TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from Turbo tax missed a couple of key solutions Turbotax's handling of mutual fund Dividend income was confusing when a foreign tax payment was reported on 1099 DIV. I was asked to determine what the actual income value was for the basis of the foreign tax. The values and countries are not listed on the 1099 DIV so, nowhere to be found, so I guessed. Not cool. Also, the State of CA tax return includes numerous questions about income exemptions, credits, etc and Turbotax did nothing to help lead or clarify the user in this. Felt abandoned and may have missed some breaks or credits..
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is very efficient and easy to use The process is very orderly and efficient. This makes it possible to file one's returns in a stress free manner.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax made my life easy peasy Great pop up hints, info explanations overall will recommend and re use for future tax seasons for sure.
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax needs a better response to questions Turbo tax experts are helpful especially when they have no idea how to fix a problem such as locating a past return that they can even see exists, but cannot reach. They (3 of them on different occasions) all said they have NO ONE else to refer the problem too. Sucks!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax helped me get through my tax process fast and easy
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is awesome I been hearing a lot about turbo tax so I decided to give it a try
Date published: 2023-04-12
Rated 4 out of 5 by from Easy Easy experience. Very Helpful. Great, quick and thorough
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax TurboTax 2022 is easy to follow through instructions
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use and very straight forward Everything was pretty quick and easy to understand.
Date published: 2023-04-12
Rated 4 out of 5 by from Great Software but needs work Problem resolution when entering data needs to be MUCH more streamlined. Simple errors do not allow for an explanation in the software help menu. Having to use the Community to answer problems with the software is NOT a solution. Intuit needs to form a team to assess all the errors customers have and start generating help menus to show why an input is rejected. It is VERY frustrating to have an error and not be given suggestions. In addition, it is a feeling of betrayal when you are shown a charge but then in filing the tax return find out a hidden fee that is almost as much as the audit protection service. $45 for the audit protection service is fair, but to hide the additional transaction fees ($40) in the fine print is fraudulent. This should be stated to the filer when they want to use the service up front, not hidden in the fine print. Overall its valuable software that needs minor tweaks.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3179
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo tax missed a couple of key solutions Turbotax's handling of mutual fund Dividend income was confusing when a foreign tax payment was reported on 1099 DIV. I was asked to determine what the actual income value was for the basis of the foreign tax. The values and countries are not listed on the 1099 DIV so, nowhere to be found, so I guessed. Not cool. Also, the State of CA tax return includes numerous questions about income exemptions, credits, etc and Turbotax did nothing to help lead or clarify the user in this. Felt abandoned and may have missed some breaks or credits..
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is very efficient and easy to use The process is very orderly and efficient. This makes it possible to file one's returns in a stress free manner.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax made my life easy peasy Great pop up hints, info explanations overall will recommend and re use for future tax seasons for sure.
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax needs a better response to questions Turbo tax experts are helpful especially when they have no idea how to fix a problem such as locating a past return that they can even see exists, but cannot reach. They (3 of them on different occasions) all said they have NO ONE else to refer the problem too. Sucks!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax helped me get through my tax process fast and easy
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is awesome I been hearing a lot about turbo tax so I decided to give it a try
Date published: 2023-04-12
Rated 4 out of 5 by from Easy Easy experience. Very Helpful. Great, quick and thorough
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax TurboTax 2022 is easy to follow through instructions
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use and very straight forward Everything was pretty quick and easy to understand.
Date published: 2023-04-12
Rated 4 out of 5 by from Great Software but needs work Problem resolution when entering data needs to be MUCH more streamlined. Simple errors do not allow for an explanation in the software help menu. Having to use the Community to answer problems with the software is NOT a solution. Intuit needs to form a team to assess all the errors customers have and start generating help menus to show why an input is rejected. It is VERY frustrating to have an error and not be given suggestions. In addition, it is a feeling of betrayal when you are shown a charge but then in filing the tax return find out a hidden fee that is almost as much as the audit protection service. $45 for the audit protection service is fair, but to hide the additional transaction fees ($40) in the fine print is fraudulent. This should be stated to the filer when they want to use the service up front, not hidden in the fine print. Overall its valuable software that needs minor tweaks.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3179