TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Helpful and easy Used for several years now and pleased with ease of use
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax Turbo tax was very efficient. It was very easy to use.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax has been my go to tax service for years! Turbo Tax makes everything easy and takes care of the U.S. Military by providing free services! Thank You!
Date published: 2023-04-12
Rated 1 out of 5 by from i WAS PLANNING ON NOT PAYING so much I'm upset because I started out thinking it was free. End up paying 150.00 to get it done. If it wasn't so close to final day I wouldn't have used you. This is probably the last time.
Date published: 2023-04-12
Rated 5 out of 5 by from Glad I tried this out. I was nervous at first, but wanted to try it myself before heading to a tax preparer. I started my first job in 2022. I like that if I made a typo, I could use the back button. It took me a bit, but I should be a pro next year.
Date published: 2023-04-12
Rated 1 out of 5 by from Lots of ads for needless upgrades Every other screen was an ad to get me to pay for some add on which doesn't actually help. When doing itemized or standard deductions, it let me look to see if itemized provided me with a larger deduction. I think the standard deduction was better for me, but I'm not sure if I took the standard deduction or itemized deduction.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is simple and easy Turbo Tax is user friendly, and I like that. I have used it for several years now.
Date published: 2023-04-12
Rated 5 out of 5 by from Just keep using it Another easy process to get my taxes filed. I used Premier DIY this year; however, I will use the assistance of the Turbo Tax experts next year since I moved and sold a house in 2023.
Date published: 2023-04-12
Rated 3 out of 5 by from Program logic problems There were significant programming errors in the navigation system. Numerous times I'd try to go to a specific part of the data entry during the step by step interview, and the program would freeze with nothing but the header, but no current page info. Several times I called telephone support. They didn't provide specific answers, usually told me to delete the program and reload from my CD. That helped sometimes but not always. For as long as TT has been in business and with as many users as they have, these kinks should have been ironed out. Had similar problems last year also. Another issue -- the paper copy says I need to attach W-2's and 1099-R's showing tax withheld, but apparently don't need to attach or otherwise send these in if I e-filed. Program should tell me so, not make me hunt through help pages to confirm.
Date published: 2023-04-12
Rated 5 out of 5 by from So Easy I love TurboTax and use it every year. It keeps getting easier and my refunds have been very good.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3177
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Helpful and easy Used for several years now and pleased with ease of use
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax Turbo tax was very efficient. It was very easy to use.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax has been my go to tax service for years! Turbo Tax makes everything easy and takes care of the U.S. Military by providing free services! Thank You!
Date published: 2023-04-12
Rated 1 out of 5 by from i WAS PLANNING ON NOT PAYING so much I'm upset because I started out thinking it was free. End up paying 150.00 to get it done. If it wasn't so close to final day I wouldn't have used you. This is probably the last time.
Date published: 2023-04-12
Rated 5 out of 5 by from Glad I tried this out. I was nervous at first, but wanted to try it myself before heading to a tax preparer. I started my first job in 2022. I like that if I made a typo, I could use the back button. It took me a bit, but I should be a pro next year.
Date published: 2023-04-12
Rated 1 out of 5 by from Lots of ads for needless upgrades Every other screen was an ad to get me to pay for some add on which doesn't actually help. When doing itemized or standard deductions, it let me look to see if itemized provided me with a larger deduction. I think the standard deduction was better for me, but I'm not sure if I took the standard deduction or itemized deduction.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is simple and easy Turbo Tax is user friendly, and I like that. I have used it for several years now.
Date published: 2023-04-12
Rated 5 out of 5 by from Just keep using it Another easy process to get my taxes filed. I used Premier DIY this year; however, I will use the assistance of the Turbo Tax experts next year since I moved and sold a house in 2023.
Date published: 2023-04-12
Rated 3 out of 5 by from Program logic problems There were significant programming errors in the navigation system. Numerous times I'd try to go to a specific part of the data entry during the step by step interview, and the program would freeze with nothing but the header, but no current page info. Several times I called telephone support. They didn't provide specific answers, usually told me to delete the program and reload from my CD. That helped sometimes but not always. For as long as TT has been in business and with as many users as they have, these kinks should have been ironed out. Had similar problems last year also. Another issue -- the paper copy says I need to attach W-2's and 1099-R's showing tax withheld, but apparently don't need to attach or otherwise send these in if I e-filed. Program should tell me so, not make me hunt through help pages to confirm.
Date published: 2023-04-12
Rated 5 out of 5 by from So Easy I love TurboTax and use it every year. It keeps getting easier and my refunds have been very good.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3177