TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great Tool Easy to use. Ive been with them for 6 years now and love it.
Date published: 2021-04-14
Rated 5 out of 5 by from So easy This was probably the easiest updated version I have used. Way to go!
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is awesome! Russ is amazing! He helped me finish up my filing and waited for me to finish!
Date published: 2021-04-14
Rated 3 out of 5 by from less than expected I have been using Turbo Tax for several years and over the past few it seems like the quality is getting less each year. There are more glitches and poorer service when attempts are made to get answers to relatively simple questions. I will strongly consider other software or a local tax person next year.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax made my life easy Recently sold some investments I had since the 90s. The Turbo Tax downloaded my 18 page 1099B and populated everything. All I had to do was clean up a couple of stray transaction. I can't image how long it would have taken me without Turbo Tax.
Date published: 2021-04-14
Rated 5 out of 5 by from I LOVE TurboTax! Turbo Tax has been our "go to" for doing our personal and small business taxes since 2011 - always a great experience! Ease of use and confidence in your doing it correctly have been easy on our minds!
Date published: 2021-04-14
Rated 5 out of 5 by from Very helpful I had spoke with 2 different tax experts regarding our taxes, one when I had an issue for federal and the other for state filing, both were extremely helpful and walked me thru what needed to go where. Greatly appreciated the help.
Date published: 2021-04-14
Rated 2 out of 5 by from Often confusing Sometimes online help canot wrap theri heads around questions that are usually quite simple. Never received a message that I was told by the expert I'd be getting. I refused to file until I had a legit ALL CLEAR, and when I contacted help about whsat the message was, I was told that it's probably fine and to go ahead and file. So I didn't like that I had to pay over $300 for "expert" help that was never clearly communicated until I had to push for it. These aren't the kinds of things that II wouldn't want to try to use telepathy to get explanations for. Also, some of the click through explanations are not clear, and never felt like the maximum benefits were reached for a small biz owner; couldn't believe we still owed based on parameters for a family of four. Likely will use a different service next time.
Date published: 2021-04-14
Rated 4 out of 5 by from CD GREAT ONLINE SERVICE WILL TELL OTHERS ABOUT TURBO TAX
Date published: 2021-04-14
Rated 5 out of 5 by from Easy to use Quick and easy to use. Takes you in a logical progression of steps to complete filing your taxes.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3177
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Tool Easy to use. Ive been with them for 6 years now and love it.
Date published: 2021-04-14
Rated 5 out of 5 by from So easy This was probably the easiest updated version I have used. Way to go!
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is awesome! Russ is amazing! He helped me finish up my filing and waited for me to finish!
Date published: 2021-04-14
Rated 3 out of 5 by from less than expected I have been using Turbo Tax for several years and over the past few it seems like the quality is getting less each year. There are more glitches and poorer service when attempts are made to get answers to relatively simple questions. I will strongly consider other software or a local tax person next year.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax made my life easy Recently sold some investments I had since the 90s. The Turbo Tax downloaded my 18 page 1099B and populated everything. All I had to do was clean up a couple of stray transaction. I can't image how long it would have taken me without Turbo Tax.
Date published: 2021-04-14
Rated 5 out of 5 by from I LOVE TurboTax! Turbo Tax has been our "go to" for doing our personal and small business taxes since 2011 - always a great experience! Ease of use and confidence in your doing it correctly have been easy on our minds!
Date published: 2021-04-14
Rated 5 out of 5 by from Very helpful I had spoke with 2 different tax experts regarding our taxes, one when I had an issue for federal and the other for state filing, both were extremely helpful and walked me thru what needed to go where. Greatly appreciated the help.
Date published: 2021-04-14
Rated 2 out of 5 by from Often confusing Sometimes online help canot wrap theri heads around questions that are usually quite simple. Never received a message that I was told by the expert I'd be getting. I refused to file until I had a legit ALL CLEAR, and when I contacted help about whsat the message was, I was told that it's probably fine and to go ahead and file. So I didn't like that I had to pay over $300 for "expert" help that was never clearly communicated until I had to push for it. These aren't the kinds of things that II wouldn't want to try to use telepathy to get explanations for. Also, some of the click through explanations are not clear, and never felt like the maximum benefits were reached for a small biz owner; couldn't believe we still owed based on parameters for a family of four. Likely will use a different service next time.
Date published: 2021-04-14
Rated 4 out of 5 by from CD GREAT ONLINE SERVICE WILL TELL OTHERS ABOUT TURBO TAX
Date published: 2021-04-14
Rated 5 out of 5 by from Easy to use Quick and easy to use. Takes you in a logical progression of steps to complete filing your taxes.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3177