TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from TurboTax Issue with foreign Taxes (Form 1116) For the second year in a row, TurboTax had issues with foreign taxes and were originally not planning on supporting e-filing with form 1116 sch. B (new this year). Thankfully enough people wrote in to complain so Intuit decided to support it. I found the communications from Intuit were not at all transparent. Intuit should have clarified exactly what they were updating with each update along with informing all users about how to repopulate the form once the updates were complete. I thank Intuit for supporting this new form in e-filing, and am grateful for your technicians work in completing this. However, please be clear in your communications to us users so the issues are clearly understood and we know how to proceed. I have been a TurboTax user since 1997 and really don't want to change to another product. Please increase your transparency when dealing with issues.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is awesome. Very efficient and helpful. Was able to do it within a couple of hours.
Date published: 2022-03-29
Rated 5 out of 5 by from Honest straight forward and enlightening Helped me with some unique situations. Worked on a non state Indian reservation. New thing for me.
Date published: 2022-03-29
Rated 5 out of 5 by from Great Work! Wonderful work, timely responses and knowledgeable staff!
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is my go to tax preparer. Turbo tax is easy to use and walks you through all the steps with helps along the way.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is awesome It's awesome service is great service good people love it
Date published: 2022-03-29
Rated 5 out of 5 by from Easy to file Excellent resource for tax laws and regulations. Easy to use, with everything imported from the previous years. I would not file with anyone else
Date published: 2022-03-29
Rated 4 out of 5 by from I only had to call one time to get to broker data Following a TT update, I could no longer get to the data for brokerages. The update ran for 5%, then stayed there for 10 to 15 minutes. Then all of a sudden it jumped to 100% complete. After that I could not get to the brokerage accounts to download the data. My TT system disk just spun continuously until I shut my computer off. A call to TT resolved the problem. I had to jump through an unbelievable number of phone calls to get to speak to a human being. I spoke with a lady, gave my phone number and she worked for probably 15 minutes before I was cut off. I waited until the next day to place another call. At least I had the phone number by then.
Date published: 2022-03-29
Rated 4 out of 5 by from Pretty Good but flawed After using TaxCut/HRBlock program for decades, i decided to switch to TurboTax since it is also highly rated. Program was pretty good except there is one major flaw. One of my publicly traded investments requires a K-1 to be filed. But the firm has a Bermuda address which doesn't have a zip code. In order to e-file, the zip code box must be filled with a valid US zip code. Well that doesn't exist. My calls to TurboTax support were unsuccessful so I had to file a print file. VERY FRUSTRATING and annoying. Had to file print forms for Fed and 1 state. HOPE YOU WILL FIX THIS BY NEXT YEAR !!
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is Awesome!! For doing my taxes for the first time on TurboTax is was extremely self explanatory.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3174
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Issue with foreign Taxes (Form 1116) For the second year in a row, TurboTax had issues with foreign taxes and were originally not planning on supporting e-filing with form 1116 sch. B (new this year). Thankfully enough people wrote in to complain so Intuit decided to support it. I found the communications from Intuit were not at all transparent. Intuit should have clarified exactly what they were updating with each update along with informing all users about how to repopulate the form once the updates were complete. I thank Intuit for supporting this new form in e-filing, and am grateful for your technicians work in completing this. However, please be clear in your communications to us users so the issues are clearly understood and we know how to proceed. I have been a TurboTax user since 1997 and really don't want to change to another product. Please increase your transparency when dealing with issues.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax is awesome. Very efficient and helpful. Was able to do it within a couple of hours.
Date published: 2022-03-29
Rated 5 out of 5 by from Honest straight forward and enlightening Helped me with some unique situations. Worked on a non state Indian reservation. New thing for me.
Date published: 2022-03-29
Rated 5 out of 5 by from Great Work! Wonderful work, timely responses and knowledgeable staff!
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is my go to tax preparer. Turbo tax is easy to use and walks you through all the steps with helps along the way.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is awesome It's awesome service is great service good people love it
Date published: 2022-03-29
Rated 5 out of 5 by from Easy to file Excellent resource for tax laws and regulations. Easy to use, with everything imported from the previous years. I would not file with anyone else
Date published: 2022-03-29
Rated 4 out of 5 by from I only had to call one time to get to broker data Following a TT update, I could no longer get to the data for brokerages. The update ran for 5%, then stayed there for 10 to 15 minutes. Then all of a sudden it jumped to 100% complete. After that I could not get to the brokerage accounts to download the data. My TT system disk just spun continuously until I shut my computer off. A call to TT resolved the problem. I had to jump through an unbelievable number of phone calls to get to speak to a human being. I spoke with a lady, gave my phone number and she worked for probably 15 minutes before I was cut off. I waited until the next day to place another call. At least I had the phone number by then.
Date published: 2022-03-29
Rated 4 out of 5 by from Pretty Good but flawed After using TaxCut/HRBlock program for decades, i decided to switch to TurboTax since it is also highly rated. Program was pretty good except there is one major flaw. One of my publicly traded investments requires a K-1 to be filed. But the firm has a Bermuda address which doesn't have a zip code. In order to e-file, the zip code box must be filled with a valid US zip code. Well that doesn't exist. My calls to TurboTax support were unsuccessful so I had to file a print file. VERY FRUSTRATING and annoying. Had to file print forms for Fed and 1 state. HOPE YOU WILL FIX THIS BY NEXT YEAR !!
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is Awesome!! For doing my taxes for the first time on TurboTax is was extremely self explanatory.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3174