TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from My 2nd year...and I'm still happy!! I had two calls and one chat. One of the calls ended up requiring an expert. My calls came in, in less time than was expected. All three of the gals I spoke with were very helpful and they all made sure I understood and had my issue resolved before we ended the call. The chat...was another story. I suggest going with calls. (My rating below is for all three calls, not my chat) I am still learning some things, but for the most part...I am very happy with the results I am getting with TurboTax. I will continue to use their services. (Previously used H & R Block)
Date published: 2022-03-31
Rated 1 out of 5 by from Effective, but should be free Capitalism has crafted an easy solution to filing your taxes, but there should be a cheaper option. Payed 187 for federal + 2 state returns. Take half my return why dontcha?
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is great and did a good job on my return It was a good job by Turbo Tax. My expert was very helpful.
Date published: 2022-03-31
Rated 5 out of 5 by from Tax Return I am a loyalt customer very pleased with Turbo Tax . Thanks
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax Is Awesome I use Turbo Tax over 25 years already, very like this software.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is so easy to use! Easy process and everything is thoroughly explained throughout.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax easiest way to do taxes I use Turbo Tax every year for several years now. Only way to go. I dont have to learn new tax laws every year. Turbo Tax handles everything. I just have to answer some questions. Easiest Tax preparation for me. They have tax experts to check out all my work and answer questions i might have.
Date published: 2022-03-31
Rated 4 out of 5 by from Alright experience Theres too many "ONE MORE STEP"s by the end I started feeling like I was being scammed
Date published: 2022-03-31
Rated 2 out of 5 by from I feel scammed I have been using TurboTax for years, with great results every single time! Which makes this review that much harder/surprising I chose the “Free (except for state), like I ALWAYS do. Flying through my taxes because I’m so used to this app by now. And when I get to the end I noticed a $156 charge. Umm excuse me? So I go back. Completely start over, maybe I overlooked something new. I go through all of it all over again. (Yes I’m used to this app/company, but I worked 4 jobs last year so it was a bit of a pain to have to do it all again) I MAKE SURE I click the free option again. I get to the end. And again, there’s this charge. I click on it, and it says that I’m being charged $59 doing federal. I’m sorry………. What?! So…… Once again Third times a charm!!! …….. sadly mistaken. There ot is… AGAIN. No option to look into it, no option to remove it…. Nothing.. fed up, I just went through with it. But it is still really bothering me. I will make a call tomorrow.(seeing as how it’s 10pm now!!!!!! I have to get ready for bed) Be careful with that charge and read what you’re agreeing to with the “FREE” option!!!!!!!
Date published: 2022-03-31
Rated 4 out of 5 by from Falls Shy Thorough but cumbersome when going back to review. Also, information is limited in some instances and not revealed until later, causing inaccurate entries early on.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3166
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from My 2nd year...and I'm still happy!! I had two calls and one chat. One of the calls ended up requiring an expert. My calls came in, in less time than was expected. All three of the gals I spoke with were very helpful and they all made sure I understood and had my issue resolved before we ended the call. The chat...was another story. I suggest going with calls. (My rating below is for all three calls, not my chat) I am still learning some things, but for the most part...I am very happy with the results I am getting with TurboTax. I will continue to use their services. (Previously used H & R Block)
Date published: 2022-03-31
Rated 1 out of 5 by from Effective, but should be free Capitalism has crafted an easy solution to filing your taxes, but there should be a cheaper option. Payed 187 for federal + 2 state returns. Take half my return why dontcha?
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is great and did a good job on my return It was a good job by Turbo Tax. My expert was very helpful.
Date published: 2022-03-31
Rated 5 out of 5 by from Tax Return I am a loyalt customer very pleased with Turbo Tax . Thanks
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax Is Awesome I use Turbo Tax over 25 years already, very like this software.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is so easy to use! Easy process and everything is thoroughly explained throughout.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax easiest way to do taxes I use Turbo Tax every year for several years now. Only way to go. I dont have to learn new tax laws every year. Turbo Tax handles everything. I just have to answer some questions. Easiest Tax preparation for me. They have tax experts to check out all my work and answer questions i might have.
Date published: 2022-03-31
Rated 4 out of 5 by from Alright experience Theres too many "ONE MORE STEP"s by the end I started feeling like I was being scammed
Date published: 2022-03-31
Rated 2 out of 5 by from I feel scammed I have been using TurboTax for years, with great results every single time! Which makes this review that much harder/surprising I chose the “Free (except for state), like I ALWAYS do. Flying through my taxes because I’m so used to this app by now. And when I get to the end I noticed a $156 charge. Umm excuse me? So I go back. Completely start over, maybe I overlooked something new. I go through all of it all over again. (Yes I’m used to this app/company, but I worked 4 jobs last year so it was a bit of a pain to have to do it all again) I MAKE SURE I click the free option again. I get to the end. And again, there’s this charge. I click on it, and it says that I’m being charged $59 doing federal. I’m sorry………. What?! So…… Once again Third times a charm!!! …….. sadly mistaken. There ot is… AGAIN. No option to look into it, no option to remove it…. Nothing.. fed up, I just went through with it. But it is still really bothering me. I will make a call tomorrow.(seeing as how it’s 10pm now!!!!!! I have to get ready for bed) Be careful with that charge and read what you’re agreeing to with the “FREE” option!!!!!!!
Date published: 2022-03-31
Rated 4 out of 5 by from Falls Shy Thorough but cumbersome when going back to review. Also, information is limited in some instances and not revealed until later, causing inaccurate entries early on.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3166