TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Very easy, quick, and informative! TurboTax was so much faster and easier than filing last year! And there was very easy access to information to answers to questions I had.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax was Quick, Painless I know how to file my taxes, but Turbotax is much more efficient and I would rather allocate time to other tasks
Date published: 2023-04-14
Rated 1 out of 5 by from forced to pay for premium last year I had to pay for premium because I was doing more contract work and had more to file. This year all I had to file was my W-2 and other basic forms. Because I paid for premium last year I am now forever locked into premium instead of deluxe which fits my needs better.
Date published: 2023-04-14
Rated 1 out of 5 by from worst tax assistant ever this is a terrible system where you cant fix any mistakes you make and then it traps you in as cycle of not being able to fix it.
Date published: 2023-04-14
Rated 5 out of 5 by from easy to use easy, just scan your W2 with your phone and it'll upload all the data for you
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax Comes Through Once Again! I have been using TurboTax for years. Now that I am retired, it is even more important to me that I have TurboTax software to prepare my federal and state returns.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo tax is very good Turbo tax asks every question for best refund. Fairly simple
Date published: 2023-04-14
Rated 3 out of 5 by from Tax return Currently filing my tax return for this year. Please stop sending me messeges that my AGI # Is incorrect from my 2021 tax return. It is correct. Im US Navy and trying to complete my return.
Date published: 2023-04-14
Rated 2 out of 5 by from Turbo Tax can't handle complex tax situations. I have been happy with TurboTax in past years, but this year it was very difficult to force it to let me itemize my taxes, even though I knew I had enough charitable contributions to exceed the standard deduction. This makes it hard for me to recommend it to anyone whom I think may be in the same situation but who is less knowledgeable about taxes than I am. I was also not able to file my MA resident return with TurboTax because, although most of the W-2 income was from MA sources, I also had W-2 income from working for several weeks in NY, and Turbo Tax could not handle this because of differences in how NY handles taxation of non-residents.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax made filing a lot easier I used Turbo Tax the first time and decided on the Full Service option because for the last years I used to have a CPA who did my taxes but I didn't get a hold of him this year. Pros: It was easy to use and the connection with the Live Expert went smoothly ( only once the internet connection on the experts site disconnected but we were reconnected quickly again) . We were live connected during the whole time she prepared the tax documents. Any questions during the preparation process as well as after the final result of the tax return were answered courteous, friendly, knowledgeable and explained in more detailed if there was confusion on my site. The Live version with Full Service is great if you don't want to worry about putting anything on the wrong forms/wrong boxes or just don't like doing taxes on your own. Cons: It is pricier than their other options, so you have to consider how much sense it makes for you getting everything done by an expert or doing it yourself. And although with the Full Service option you can contact them during the year with any tax questions, you won't unfortunately not be able to reconnect with the same Tax Expert who prepared your taxes. Summary: It was a great experience using Turbo Tax Live Full Service for the first time and although I paid a bit more than what my regular CPA charged me, it was worth it having the headache taken away doing it by yourself trying to make sense of all the different forms and schedules and in which line or box to put what. I'll definitely will use Turbo Tax service again next year.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3166
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy, quick, and informative! TurboTax was so much faster and easier than filing last year! And there was very easy access to information to answers to questions I had.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax was Quick, Painless I know how to file my taxes, but Turbotax is much more efficient and I would rather allocate time to other tasks
Date published: 2023-04-14
Rated 1 out of 5 by from forced to pay for premium last year I had to pay for premium because I was doing more contract work and had more to file. This year all I had to file was my W-2 and other basic forms. Because I paid for premium last year I am now forever locked into premium instead of deluxe which fits my needs better.
Date published: 2023-04-14
Rated 1 out of 5 by from worst tax assistant ever this is a terrible system where you cant fix any mistakes you make and then it traps you in as cycle of not being able to fix it.
Date published: 2023-04-14
Rated 5 out of 5 by from easy to use easy, just scan your W2 with your phone and it'll upload all the data for you
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax Comes Through Once Again! I have been using TurboTax for years. Now that I am retired, it is even more important to me that I have TurboTax software to prepare my federal and state returns.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo tax is very good Turbo tax asks every question for best refund. Fairly simple
Date published: 2023-04-14
Rated 3 out of 5 by from Tax return Currently filing my tax return for this year. Please stop sending me messeges that my AGI # Is incorrect from my 2021 tax return. It is correct. Im US Navy and trying to complete my return.
Date published: 2023-04-14
Rated 2 out of 5 by from Turbo Tax can't handle complex tax situations. I have been happy with TurboTax in past years, but this year it was very difficult to force it to let me itemize my taxes, even though I knew I had enough charitable contributions to exceed the standard deduction. This makes it hard for me to recommend it to anyone whom I think may be in the same situation but who is less knowledgeable about taxes than I am. I was also not able to file my MA resident return with TurboTax because, although most of the W-2 income was from MA sources, I also had W-2 income from working for several weeks in NY, and Turbo Tax could not handle this because of differences in how NY handles taxation of non-residents.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax made filing a lot easier I used Turbo Tax the first time and decided on the Full Service option because for the last years I used to have a CPA who did my taxes but I didn't get a hold of him this year. Pros: It was easy to use and the connection with the Live Expert went smoothly ( only once the internet connection on the experts site disconnected but we were reconnected quickly again) . We were live connected during the whole time she prepared the tax documents. Any questions during the preparation process as well as after the final result of the tax return were answered courteous, friendly, knowledgeable and explained in more detailed if there was confusion on my site. The Live version with Full Service is great if you don't want to worry about putting anything on the wrong forms/wrong boxes or just don't like doing taxes on your own. Cons: It is pricier than their other options, so you have to consider how much sense it makes for you getting everything done by an expert or doing it yourself. And although with the Full Service option you can contact them during the year with any tax questions, you won't unfortunately not be able to reconnect with the same Tax Expert who prepared your taxes. Summary: It was a great experience using Turbo Tax Live Full Service for the first time and although I paid a bit more than what my regular CPA charged me, it was worth it having the headache taken away doing it by yourself trying to make sense of all the different forms and schedules and in which line or box to put what. I'll definitely will use Turbo Tax service again next year.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3166