TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 4 out of 5 by from Good job-few things to fix First off, not once did the Live help section work online. I had to call in each time and many times the computer could not hear my voice and eventually would hang up on me. Secondly, I need a tax expert but there is no way to ensure you get one. Many times I got someone who really couldn't help me, wasted 15-20 minutes chatting and then I had to wait again to get transferred, when then resulted in more wait time. Foreign Earned Income Section is contradictory in the very first section. This was acknowledged by 2 tax experts. Turbo Tax has yet to make improvements on the FEIE section and it's still quite confusing. 99% of the tax experts were very helpful.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Service Great Service worked through my complications and confusions.
Date published: 2022-03-31
Rated 1 out of 5 by from TurboTax is running a Racket. It is awesome how easy it is. And SEEMS so cheap. Until the end when they tack on $40 for multiple items. State refund? $40. Pay with your refund $39. Have two incomes? Give us another $40. I am an single income employee. My refund is NOT difficult. Yet, they want to take $120 of my refund which is ridicululous. It gets more expensive every year. This is the last year. I can fill out a form myself, thanks.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is awesome Great instructions. Easy to use. Accurate. Good help.
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo Tax Easy to use except when it came to the part about using a service code for 20% off that I had received in the mail. Never saw a place to enter the code nor when I asked the question did I find it. It gave about 8 pages to look through with no answer. Called and talked with someone and she sent me a link to try to get the 20% refunded. NOT USER FRIENDLY ON APPLYING FOR THAT EITHER.
Date published: 2022-03-31
Rated 2 out of 5 by from Wasn't what I expected Intention and expectation was that I would be able to import the information from my 1099. After almost 30 minutes on the phone with Anthony, he said there was a bug in the software and I would not be able to import my data. VERY disappointed.
Date published: 2022-03-31
Rated 5 out of 5 by from great tool A very good experience. Very easy to understand and if problems arose solving them took very little time.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Taxes I enjoyed doing my taxes. I had an experience of my life.
Date published: 2022-03-31
Rated 4 out of 5 by from It does most of what I need without too much pain The first issue I had was with Gusto's integration with TurboTax.. I already had 2021 TurboTax installed, with my info imported from last year, when I used the link from my email into Gusto. All it led me to was a way to purchase TurboTax and (presumably) download the W-2 info into it. It should allow the user to add the info to a current TurboTax instance. I also ran into the "Schedule 8812: advance amount must be entered" message, with no clue what it was talking about. A web search told me I needed to enter a zero into the displayed box. I hope TurboTax is already working on a fix that will benefit people who haven't started yet.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is awesome Amazing attention and help. Available at anytime. Highly recommend.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3164
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good job-few things to fix First off, not once did the Live help section work online. I had to call in each time and many times the computer could not hear my voice and eventually would hang up on me. Secondly, I need a tax expert but there is no way to ensure you get one. Many times I got someone who really couldn't help me, wasted 15-20 minutes chatting and then I had to wait again to get transferred, when then resulted in more wait time. Foreign Earned Income Section is contradictory in the very first section. This was acknowledged by 2 tax experts. Turbo Tax has yet to make improvements on the FEIE section and it's still quite confusing. 99% of the tax experts were very helpful.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Service Great Service worked through my complications and confusions.
Date published: 2022-03-31
Rated 1 out of 5 by from TurboTax is running a Racket. It is awesome how easy it is. And SEEMS so cheap. Until the end when they tack on $40 for multiple items. State refund? $40. Pay with your refund $39. Have two incomes? Give us another $40. I am an single income employee. My refund is NOT difficult. Yet, they want to take $120 of my refund which is ridicululous. It gets more expensive every year. This is the last year. I can fill out a form myself, thanks.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is awesome Great instructions. Easy to use. Accurate. Good help.
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo Tax Easy to use except when it came to the part about using a service code for 20% off that I had received in the mail. Never saw a place to enter the code nor when I asked the question did I find it. It gave about 8 pages to look through with no answer. Called and talked with someone and she sent me a link to try to get the 20% refunded. NOT USER FRIENDLY ON APPLYING FOR THAT EITHER.
Date published: 2022-03-31
Rated 2 out of 5 by from Wasn't what I expected Intention and expectation was that I would be able to import the information from my 1099. After almost 30 minutes on the phone with Anthony, he said there was a bug in the software and I would not be able to import my data. VERY disappointed.
Date published: 2022-03-31
Rated 5 out of 5 by from great tool A very good experience. Very easy to understand and if problems arose solving them took very little time.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Taxes I enjoyed doing my taxes. I had an experience of my life.
Date published: 2022-03-31
Rated 4 out of 5 by from It does most of what I need without too much pain The first issue I had was with Gusto's integration with TurboTax.. I already had 2021 TurboTax installed, with my info imported from last year, when I used the link from my email into Gusto. All it led me to was a way to purchase TurboTax and (presumably) download the W-2 info into it. It should allow the user to add the info to a current TurboTax instance. I also ran into the "Schedule 8812: advance amount must be entered" message, with no clue what it was talking about. A web search told me I needed to enter a zero into the displayed box. I hope TurboTax is already working on a fix that will benefit people who haven't started yet.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is awesome Amazing attention and help. Available at anytime. Highly recommend.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3164