TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Easy to Use Once Downloaded Turbo tax has conflicts with current firewalls and security. I had to use my old computer and everything worked fine. Customer Service tried. Hopefully issues resolved by next year. I have used Turbo Tax for over 10 years. This is the first year there were problems because I used download rather than a CD. Need better instructions for downloading.
Date published: 2021-03-11
Rated 5 out of 5 by from Awesome When verifying one's self, please send verification code via text. It was impossible to understand each of the 5 digits. Some numbers just seem similar to seniors.
Date published: 2021-03-11
Rated 1 out of 5 by from Unhappy Turbotax Customer I've been filing taxes using Turbotax for our three children now for the past several years. I've never had any issues until this year. My first two kids taxes filed fairly easily, but my third child taxes had all kinds of issues due to software glitches with Turbotax. I was on the phone 4 hours yesterday with their customer service team attempting to resolve. Finally, we had to do the "nuclear option" and uninstall / re-install the software again. The software got hung up again, so I let it run all night and tried it again this morning. Finally it worked... Very long process. The only saving grace was Heather the customer service rep; she was fantastic, friendly, patient, and tried everything to resolve...
Date published: 2021-03-11
Rated 5 out of 5 by from Awesome Love Turbo Tax even though they are making me write a long review
Date published: 2021-03-11
Rated 5 out of 5 by from so easy to complete so easy and great direction through the process. I will continue to use turbo tax as long as my taxes don't become to complicated
Date published: 2021-03-11
Rated 4 out of 5 by from very good and asome loved it but wish there was something that could read it all out load
Date published: 2021-03-11
Rated 5 out of 5 by from Time & Money Saver As a small LLC we have saved time and money using TurboTax Business.
Date published: 2021-03-11
Rated 5 out of 5 by from Super easy and quick! This is my first time filing and it was so quick and easy!! All questions are easy to understand!
Date published: 2021-03-11
Rated 3 out of 5 by from Product Good, FIguring out how to buy it TERRIBLE I have used Turbo Tax since 2017 for my LLC (1065)return. I have used it since 2019 for my Personal return (1040). This year, I started my personal return before I started my LLC return and it was impossible to figure out how to get the LLC one started. I spent over an hour with your support staff and they didn't know how either. It was PAINFUL. Once in the return, it's fine, but the LLC support sucks if you have a simple question. The overall interface/menu for turbotax is also really bad. It's very difficult to figure out how to access past years. This is true on the personal side and LLC side. I work with user interfaces and this one is awful. The interface that walks you through the form completion is good but otherwise it's bad.
Date published: 2021-03-11
Rated 5 out of 5 by from easy I never filled taxes before, I am dislexic and I always mess up forms. have to redo them etc. this was easy, took me 30 minutes tops. thanks
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 3154
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Easy to Use Once Downloaded Turbo tax has conflicts with current firewalls and security. I had to use my old computer and everything worked fine. Customer Service tried. Hopefully issues resolved by next year. I have used Turbo Tax for over 10 years. This is the first year there were problems because I used download rather than a CD. Need better instructions for downloading.
Date published: 2021-03-11
Rated 5 out of 5 by from Awesome When verifying one's self, please send verification code via text. It was impossible to understand each of the 5 digits. Some numbers just seem similar to seniors.
Date published: 2021-03-11
Rated 1 out of 5 by from Unhappy Turbotax Customer I've been filing taxes using Turbotax for our three children now for the past several years. I've never had any issues until this year. My first two kids taxes filed fairly easily, but my third child taxes had all kinds of issues due to software glitches with Turbotax. I was on the phone 4 hours yesterday with their customer service team attempting to resolve. Finally, we had to do the "nuclear option" and uninstall / re-install the software again. The software got hung up again, so I let it run all night and tried it again this morning. Finally it worked... Very long process. The only saving grace was Heather the customer service rep; she was fantastic, friendly, patient, and tried everything to resolve...
Date published: 2021-03-11
Rated 5 out of 5 by from Awesome Love Turbo Tax even though they are making me write a long review
Date published: 2021-03-11
Rated 5 out of 5 by from so easy to complete so easy and great direction through the process. I will continue to use turbo tax as long as my taxes don't become to complicated
Date published: 2021-03-11
Rated 4 out of 5 by from very good and asome loved it but wish there was something that could read it all out load
Date published: 2021-03-11
Rated 5 out of 5 by from Time & Money Saver As a small LLC we have saved time and money using TurboTax Business.
Date published: 2021-03-11
Rated 5 out of 5 by from Super easy and quick! This is my first time filing and it was so quick and easy!! All questions are easy to understand!
Date published: 2021-03-11
Rated 3 out of 5 by from Product Good, FIguring out how to buy it TERRIBLE I have used Turbo Tax since 2017 for my LLC (1065)return. I have used it since 2019 for my Personal return (1040). This year, I started my personal return before I started my LLC return and it was impossible to figure out how to get the LLC one started. I spent over an hour with your support staff and they didn't know how either. It was PAINFUL. Once in the return, it's fine, but the LLC support sucks if you have a simple question. The overall interface/menu for turbotax is also really bad. It's very difficult to figure out how to access past years. This is true on the personal side and LLC side. I work with user interfaces and this one is awful. The interface that walks you through the form completion is good but otherwise it's bad.
Date published: 2021-03-11
Rated 5 out of 5 by from easy I never filled taxes before, I am dislexic and I always mess up forms. have to redo them etc. this was easy, took me 30 minutes tops. thanks
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 3154