TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great experience Timely, efficient, and knowledgeable. Much less stressful than working with a private CPA.
Date published: 2021-10-12
Rated 5 out of 5 by from Great experience! I was in a bind and Michelle + team walked me through every step. Got my taxes done on time and felt great about the experience!
Date published: 2021-10-12
Rated 1 out of 5 by from site difficult and chat didn't help site was difficult and didn't work right. and chat was not helpful
Date published: 2021-10-12
Rated 4 out of 5 by from Comments 2020 Tuirbo Tax Home and Business REVIEW while I always have considered Turbo Tax to be a good system, I have a few comments. First, since I have used Turbo Tax for years to include last year, I wonder why certain information has to be reentered vice pulled from previous year. Second, for some reason this version stopped in processing and moving from section to section. Third, if I had to do a needs review or update it would stop functioning and require reboot. Fourth, there is no way to see how certain calculations are done or what has been changed from input. Thought about printing all pages at end of but at 570 pages for a 140 page tax returned, I declined. Fifth, on the review function you will ask questions about something and have no clue where you are referring especially if you have several documents that are feeding similar information on multiple accounts.
Date published: 2021-10-12
Rated 5 out of 5 by from TurboTax is truly awesome! Our Tax Expert Marc has been exemplary! He was very prompt, efficient, and very thorough with all the details in preparing the Return. He answered all our questions and returned responses to our messages very quickly. He is such a delight to work with, we highly recommend him to others!!!
Date published: 2021-10-12
Rated 5 out of 5 by from TurboTax is an excellent service I have used TurboTax for years and it is quite sufficient for the normal tax payers.
Date published: 2021-10-12
Rated 5 out of 5 by from TurboTax is Awesome Excellent easy to use a kid can do it if you know what doing
Date published: 2021-10-12
Rated 5 out of 5 by from Awesome service! Joe was fantastic to work with - asked a lot of questions to make sure he did my return correctly. Contacted me at the end to go over my review with me and made sure everything was accepted correctly.
Date published: 2021-10-12
Rated 1 out of 5 by from Free file? TurboTax promotes free file, but once you take your first steps in filing its screen after screen after screen of upgrade by paying $XX, upgrade more by paying $XXX, free file was still an option right up till the end when they said my taxes couldn’t be filed for free, no longer a free option or any way to back up to the point “I used a payment upgrade” that I never wanted, capitalism at its worst, a new higher paywall at every step
Date published: 2021-10-12
Rated 5 out of 5 by from Turbo Tax Live was awesome! Turbo tax live was easy to use. Lori was awesome to work with!!
Date published: 2021-10-12
All TurboTax® Offerings Reviews - Page 3152
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great experience Timely, efficient, and knowledgeable. Much less stressful than working with a private CPA.
Date published: 2021-10-12
Rated 5 out of 5 by from Great experience! I was in a bind and Michelle + team walked me through every step. Got my taxes done on time and felt great about the experience!
Date published: 2021-10-12
Rated 1 out of 5 by from site difficult and chat didn't help site was difficult and didn't work right. and chat was not helpful
Date published: 2021-10-12
Rated 4 out of 5 by from Comments 2020 Tuirbo Tax Home and Business REVIEW while I always have considered Turbo Tax to be a good system, I have a few comments. First, since I have used Turbo Tax for years to include last year, I wonder why certain information has to be reentered vice pulled from previous year. Second, for some reason this version stopped in processing and moving from section to section. Third, if I had to do a needs review or update it would stop functioning and require reboot. Fourth, there is no way to see how certain calculations are done or what has been changed from input. Thought about printing all pages at end of but at 570 pages for a 140 page tax returned, I declined. Fifth, on the review function you will ask questions about something and have no clue where you are referring especially if you have several documents that are feeding similar information on multiple accounts.
Date published: 2021-10-12
Rated 5 out of 5 by from TurboTax is truly awesome! Our Tax Expert Marc has been exemplary! He was very prompt, efficient, and very thorough with all the details in preparing the Return. He answered all our questions and returned responses to our messages very quickly. He is such a delight to work with, we highly recommend him to others!!!
Date published: 2021-10-12
Rated 5 out of 5 by from TurboTax is an excellent service I have used TurboTax for years and it is quite sufficient for the normal tax payers.
Date published: 2021-10-12
Rated 5 out of 5 by from TurboTax is Awesome Excellent easy to use a kid can do it if you know what doing
Date published: 2021-10-12
Rated 5 out of 5 by from Awesome service! Joe was fantastic to work with - asked a lot of questions to make sure he did my return correctly. Contacted me at the end to go over my review with me and made sure everything was accepted correctly.
Date published: 2021-10-12
Rated 1 out of 5 by from Free file? TurboTax promotes free file, but once you take your first steps in filing its screen after screen after screen of upgrade by paying $XX, upgrade more by paying $XXX, free file was still an option right up till the end when they said my taxes couldn’t be filed for free, no longer a free option or any way to back up to the point “I used a payment upgrade” that I never wanted, capitalism at its worst, a new higher paywall at every step
Date published: 2021-10-12
Rated 5 out of 5 by from Turbo Tax Live was awesome! Turbo tax live was easy to use. Lori was awesome to work with!!
Date published: 2021-10-12
All TurboTax® Offerings Reviews - Page 3152