TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from T T is very easy to use T T was very easy to use. I look forward to using this again next year
Date published: 2023-04-12
Rated 1 out of 5 by from Why do you say I can choose whatever PIN I want??? My tax return is being rejected for the PIN. But your site states CHOOSE WHATEVER PIN YOU WANT!!!!!!!!!!
Date published: 2023-04-12
Rated 3 out of 5 by from OK Overall, I like the way TurboTax is set up. Easy to enter data. However, I had a couple of situations this year that were unlike the past - difficult to get help from the site. I would put in form number or name and it couldn't be found. Thank goodness I could find it all on the IRS website!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is super helpful! Turbo Tax was very helpful and it is the best overall.
Date published: 2023-04-12
Rated 3 out of 5 by from Changes were not helpful I bought my copy at Costco. For whatever reason, it did not recognize my prior returns so I lost that part of the functionality. It seemed that you were always trying to get me to go online rather than just use my desktop copy. It was not as favorable experience as I had for the last many years in using the product.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax makes it easier. I have used other tax forms previously and I was pleased at how much easier Turbo tax was. Thanks!
Date published: 2023-04-12
Rated 4 out of 5 by from Very good helpiing me, sometimes annoying. Very helpful for crunching numbers and applying rules. Some questions, esp. about my numerous stock trades were annoying. At least done with this nonsense for this year. You guys applied a charge to the card I used to pay just now. I hope you are able to find that charge and apply it to my current payment.
Date published: 2023-04-12
Rated 4 out of 5 by from I've usually been satisfied with Turbotax It's been simple to use the step-by-step approach to prepare my taxes, and to switch over to forms view when necessary. Switching back from forms to step-by-step isn't perfect--it doesn't take me back to exactly where I left. The step-by-step method is also a bit tedious at times, and some data entry points are not entirely clear, such as when a whole-house expense applies to a home office or not, and where the entry should be made. This has improved in the current iteration, however. In the past, I was disappointed that Intuit stopped providing a DOS version of Turbotax.
Date published: 2023-04-12
Rated 1 out of 5 by from Lag - Repeatedly Lost Info The Timer is WRONG it actually took me HOURS to do this simple Efile as the Turbo Tax System crashed at LEAST 3X forcing me to start over & over & over again!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Grrrreeat! The whole process was easy to understand and execute. I feel like it covered all the opportunities for me. BTW: I have used this product for over 15 years.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3150
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from T T is very easy to use T T was very easy to use. I look forward to using this again next year
Date published: 2023-04-12
Rated 1 out of 5 by from Why do you say I can choose whatever PIN I want??? My tax return is being rejected for the PIN. But your site states CHOOSE WHATEVER PIN YOU WANT!!!!!!!!!!
Date published: 2023-04-12
Rated 3 out of 5 by from OK Overall, I like the way TurboTax is set up. Easy to enter data. However, I had a couple of situations this year that were unlike the past - difficult to get help from the site. I would put in form number or name and it couldn't be found. Thank goodness I could find it all on the IRS website!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is super helpful! Turbo Tax was very helpful and it is the best overall.
Date published: 2023-04-12
Rated 3 out of 5 by from Changes were not helpful I bought my copy at Costco. For whatever reason, it did not recognize my prior returns so I lost that part of the functionality. It seemed that you were always trying to get me to go online rather than just use my desktop copy. It was not as favorable experience as I had for the last many years in using the product.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax makes it easier. I have used other tax forms previously and I was pleased at how much easier Turbo tax was. Thanks!
Date published: 2023-04-12
Rated 4 out of 5 by from Very good helpiing me, sometimes annoying. Very helpful for crunching numbers and applying rules. Some questions, esp. about my numerous stock trades were annoying. At least done with this nonsense for this year. You guys applied a charge to the card I used to pay just now. I hope you are able to find that charge and apply it to my current payment.
Date published: 2023-04-12
Rated 4 out of 5 by from I've usually been satisfied with Turbotax It's been simple to use the step-by-step approach to prepare my taxes, and to switch over to forms view when necessary. Switching back from forms to step-by-step isn't perfect--it doesn't take me back to exactly where I left. The step-by-step method is also a bit tedious at times, and some data entry points are not entirely clear, such as when a whole-house expense applies to a home office or not, and where the entry should be made. This has improved in the current iteration, however. In the past, I was disappointed that Intuit stopped providing a DOS version of Turbotax.
Date published: 2023-04-12
Rated 1 out of 5 by from Lag - Repeatedly Lost Info The Timer is WRONG it actually took me HOURS to do this simple Efile as the Turbo Tax System crashed at LEAST 3X forcing me to start over & over & over again!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Grrrreeat! The whole process was easy to understand and execute. I feel like it covered all the opportunities for me. BTW: I have used this product for over 15 years.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3150