TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from My Review It Was An Enjoyable Experience. Only Issues Were With Operating System
Date published: 2023-04-14
Rated 3 out of 5 by from SEEMS MORE COMPLICATED AND MORE EXPENSIVE THAN EVE I found it to be more complicated and more expensive than ever before. Lured in with promised 50% off then only ended up getting twenty dollars off. Seemed pretty scammy on the ad. I did however love the live chat to help resolve a problem I was having. The account was very helpful.
Date published: 2023-04-14
Rated 5 out of 5 by from It's Easy TurboTax simplifies filing, but still allows to ask questions and get answers. The format is intuitive and the process is easy.
Date published: 2023-04-14
Rated 1 out of 5 by from I hate the new format/changes this year!!! I ended up having to pay for an upgrade to Premium when I was happy using the Deluxe version I already paid for. There did not seem to be a choice. I've used TurboTax for many years and loved it. This year was a nightmare!!!
Date published: 2023-04-14
Rated 1 out of 5 by from BOOOO I hated being told at the last possible step I had to upgrade to premium because of stock things that I barely understand. I was NOT told accurately. "You sold stock or something" I did not make the decision to sell the stock! I did not take money out of stock! I do not touch any stock related things, the finance company that manages them does (Does that count as me?). It was not explained what exactly caused this. And after I HAD to upgrade, nothing about my refund changed! I am UPSET. If something in my return is going to force me to upgrade at the end I want to be told UPFRONT. And I saw no direct benefit to me as a customer in this 'Premium' upgrade. It was only a paywall to finishing my taxes. Thanks a lot. Next year, I'm shopping other providers if I have to pay this much money for such a small refund.
Date published: 2023-04-14
Rated 5 out of 5 by from Simple and easy to use Simple program and did what I needed it to. No issues.
Date published: 2023-04-14
Rated 5 out of 5 by from Great tax filing program Great program. I recommend it for anyone doing their own taxes.
Date published: 2023-04-14
Rated 3 out of 5 by from bitter sweet love turbotax but unhappy that i cant figure out if i can file my past taxes electronically. im so confused because on one page it says i can and then i hit continue and then the next page says i cant efile and need to change my fiing date.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is my go to tax service! Always use this service for my personal taxes, proven reliability.
Date published: 2023-04-14
Rated 4 out of 5 by from easy using Turbo Tax was very easy. very happy that the W2 information was already there to just confrim
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3148
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from My Review It Was An Enjoyable Experience. Only Issues Were With Operating System
Date published: 2023-04-14
Rated 3 out of 5 by from SEEMS MORE COMPLICATED AND MORE EXPENSIVE THAN EVE I found it to be more complicated and more expensive than ever before. Lured in with promised 50% off then only ended up getting twenty dollars off. Seemed pretty scammy on the ad. I did however love the live chat to help resolve a problem I was having. The account was very helpful.
Date published: 2023-04-14
Rated 5 out of 5 by from It's Easy TurboTax simplifies filing, but still allows to ask questions and get answers. The format is intuitive and the process is easy.
Date published: 2023-04-14
Rated 1 out of 5 by from I hate the new format/changes this year!!! I ended up having to pay for an upgrade to Premium when I was happy using the Deluxe version I already paid for. There did not seem to be a choice. I've used TurboTax for many years and loved it. This year was a nightmare!!!
Date published: 2023-04-14
Rated 1 out of 5 by from BOOOO I hated being told at the last possible step I had to upgrade to premium because of stock things that I barely understand. I was NOT told accurately. "You sold stock or something" I did not make the decision to sell the stock! I did not take money out of stock! I do not touch any stock related things, the finance company that manages them does (Does that count as me?). It was not explained what exactly caused this. And after I HAD to upgrade, nothing about my refund changed! I am UPSET. If something in my return is going to force me to upgrade at the end I want to be told UPFRONT. And I saw no direct benefit to me as a customer in this 'Premium' upgrade. It was only a paywall to finishing my taxes. Thanks a lot. Next year, I'm shopping other providers if I have to pay this much money for such a small refund.
Date published: 2023-04-14
Rated 5 out of 5 by from Simple and easy to use Simple program and did what I needed it to. No issues.
Date published: 2023-04-14
Rated 5 out of 5 by from Great tax filing program Great program. I recommend it for anyone doing their own taxes.
Date published: 2023-04-14
Rated 3 out of 5 by from bitter sweet love turbotax but unhappy that i cant figure out if i can file my past taxes electronically. im so confused because on one page it says i can and then i hit continue and then the next page says i cant efile and need to change my fiing date.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is my go to tax service! Always use this service for my personal taxes, proven reliability.
Date published: 2023-04-14
Rated 4 out of 5 by from easy using Turbo Tax was very easy. very happy that the W2 information was already there to just confrim
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3148